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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have really enjoyed Tophatter and the beautiful jewelry I have received. I look forward to purchasing many more items.
All of my purchases have been just as described great values, beautiful watches all items have been very very nice. It has been a wonderful experience.
I've had most of my orders sent out very fast and a couple others that were shipped way before still haven't arrived. Some things come from China and some outsourced to local states. Overall good app. I enjoy it!
I loved it in the beginning response was great from customer service most items i have reoeved only one was ridiculously cheap the usb lighter from eyenal flames... i also found that the gold filled chain has no stamp stating the ratio pf gold inside 1/20 etcetra so is it really gold fill? Also i tried to pay for two bid items your website had issues and refused my payment and i got grounded for one week it was your fault i worked for hours to fix it but you dropped the ball so its a 50 50 experience so far mostly good i will still be bidding just a little more worried now...
I have open a ticket on these purchases and had no luck. I had 2 last year I never got nor was I refunded my monies. Therefore until I receive my items from my order I will no longer be using this app. I thought my last time things may have changed. Well that does not seem to be the case.
That in combination with my daughter who purchase an item that did not work at all, which was a gift for my granddaughter for xmas, I feel I can spend my time and money else where.
Good source for bidding on great items and jewelry. I like the bidding process. Quick and fast. Very fair prices.
I have ordered numerous items from Tophatter and I have never been disappointed. It comes in a very timely manner and really is quality merchandise.
Bought a beautiful necklace and earrings and received items very quickly. Good quality too. I don't think it would sell for what they said during the bidding process but still nice
After coming to Top hatter we have purchased several Items and were very pleased with the shipping and updates as to when our packages would arrive. They usually get delivered before the due date.
We are recommending this site to friends and family. Have super year 2017 and good luck in your bidding war.
Am usually able to complete my bids and have been really pleased with products and items are received in good condition and not a long wait to get most purchases
Totally Awesome. Wish had this site much earlier for the early Christmas shopping. I am thankful for the items I bought for myself. So I will share it with my family, friends and my customers.
I love Tophatter, it is so much fun to see what you can bid & win! I also have bought medical equipment & was able to purchase them for half the price of what they cost in the stores.
The wait time on items is a little slow. What I have received has been good quality. One item couldn't be tracked and another canceled because their stock was damaged.
I have ordered many items for Tophatter and never had a problem until last week. The post office left my package as they say in or around my mailbox. By the time I got home it was not there. I contacted Tophatter the next day and told thme I do not get my package. I didn't want a refund just foe the item to be replaced. Upon their review since the package had a tracking number I am not getting a replacement or a refund or a credit. I am just oit of the money I spent. I have about 7 more things coming I hope I get them all and if so I don't think I will be ordering from the site again.
I like everything. The jewelry is beautiful and looks nice. Your delivery is outstanding and get my items on time.
The quality of the product makes the difference. Even when it wasn't the color sown in the ad. The quality was still good.
When I first downloaded this app to my phone, I didn't know what to expect. But after I won a couple bids and got my things in the mail I was completely in love with this app. And now I'm totally addicted. I've told my friends and family about it too.
I really like the. Jewelry I bought I I'll continue shopping with y'all. I got a lot of compliments on the the things I bought and they have a few of my friends that a order from y'all. My daughter is the one that sent the link to y'all and I really like looking at all the good things y'all have.
I am enjoying the products we can bid on, the products are pretty good for what I have paid, however I find the shipping quite expensive. Thank you
Fast response with any problem... Very satisfied. Stand behind their customers. Items are of good or high quality.
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