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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Michigan
1 review
2 helpful votes
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Great site. Great merchandise.
January 13, 2017

The site makes it very simple to bid. It is easy to understand. It changes items quickly so things are always moving along. I like it very much.

Date of experience: January 10, 2017
Canada
1 review
4 helpful votes
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Love finding items I need and they have almost everything you could want. Shipping is on time or faster. Very good at returns of you have an issue with something. I shop here every week. Love it.

Date of experience: January 10, 2017
Florida
2 reviews
0 helpful votes
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Loved all items so far
May 5, 2021

Everything has come within days and have been very satisfied with every item so far. The quality of the items has been great. Will continue to shop here. Thank you. Very pleased

Date of experience: January 10, 2017
New York
1 review
3 helpful votes
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Be a Shopper
January 13, 2017

As long as you read what you are buying, you'll be fine. Excellent return policy if you aren't satsfied with your purchase.

Date of experience: January 10, 2017
Florida
1 review
1 helpful vote
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Addictive!
January 13, 2017

I found this site to be very efficient and hassle free.It has become a daily habit for me to visit this site at least 10 times a day. Love it!

Date of experience: January 10, 2017
California
1 review
4 helpful votes
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Skull Pendant
January 13, 2017

Shopping with Tophatter is always a fun, easy, and delightful experience. The entire e-setup gets 5 out of 5 stars. Bidding appears to be a fair process which is strictly about selling the product to the highest bidder.

Date of experience: January 10, 2017
Texas
1 review
2 helpful votes
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Watch you suppliers
January 12, 2017

The last thing I won was a pair of boots, then found out they did not come in my size. You took $20.00out of my account, but I never received anything. Two of the pairs of earrings I won lost a stone within a couple of wearing.

Date of experience: January 10, 2017
California
1 review
1 helpful vote
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The best
January 12, 2017

Always have good stuff for good prices. Yhe delivers are always on time if not early. Keep up the good work guys

Date of experience: January 10, 2017
Ohio
1 review
3 helpful votes
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Competely satisived with every thing. I didn't get the marlin Monroe watch, I thought I bought it, but never received it. Every thing else came soon after I ordered it and I was very happy with every thing.

Date of experience: January 10, 2017
New York
1 review
2 helpful votes
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Great Shopping
January 12, 2017

It's nice to be able to purchase items for a lot cheaper than in store's. Quality is great. The seller's I have dealt with were honest and delivery date were accurate and on time. It truly is a great site to shop.

Date of experience: January 10, 2017
Texas
1 review
0 helpful votes
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Review
February 17, 2021

I have had a couple of bids returned yet rhe same seller is still selling the same thing the next day. One was with free shipping so I payed a little more. The other one was cancel the every next day it was a hand held game.

Date of experience: January 10, 2017
Georgia
2 reviews
4 helpful votes
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Exciting new place.
January 12, 2017

Exciting new place to bid and get pricey items cheap. But the items you purchase are over priced and you pretty much get what you pay for.

Date of experience: January 10, 2017
Oklahoma
1 review
2 helpful votes
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Bad shiping
January 12, 2017

Well I like this Sight but I don't like it when it comes from China because it takes to long to get here and another thing some thing don't come with any help or instrutions so please make sure they do what they are suppose to do

Date of experience: January 10, 2017
New Hampshire
1 review
2 helpful votes
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Some items were not shipped on time and still some items have not shipped. Items were small in size. Lots of things did not come with directions or packing slips. Customer support never replied back most of the time. I spent thousands of dollars and it has taken a slow time shipping items. I will do it know more.

Date of experience: January 10, 2017
Missouri
1 review
2 helpful votes
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Experience with Tophatter
January 12, 2017

I love Tophatter i have had nothing but a great experience with them. The bidding is easy and paying for the item was easy. I was able to track my package to no the day it would be arriving. And it took no time to receive the product. And I am very happy with quality of the products I have recieved there. Thank you Tophatter for such a great experience i look forward to many more.

Date of experience: January 10, 2017
South Carolina
2 reviews
2 helpful votes
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Very Easy!
January 12, 2017

I got a good price and it was very easy. I am very pleased with delivery. I got my order very quickly.

Date of experience: January 10, 2017
Ohio
2 reviews
1 helpful vote
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Easy to order with a quick delivery.
January 12, 2017

The site made my Christmas shopping a wonderful experience. The best thing about it was the money I saved.

Date of experience: January 10, 2017
Australia
1 review
3 helpful votes
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Good shopping
January 12, 2017

Lots of items for sale, easy to deal with, fast post. Not always the right. Product for me and too much of the same on offer.

Will shop again

Date of experience: January 10, 2017
Washington
1 review
2 helpful votes
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Just like the picture... maybe better
January 12, 2017

I like the bidding, its actually kinda fun to see if you can get your favorite item at a steal! 99% of items I've purchased have been just like the picture and when it wasn't, the return process was very easy! I do wish that Tophatter would require the sellers to show jewelry on a person so that we can gauge the size and list the carat size; mm measurements is not helpful in American culture.

Date of experience: January 9, 2017
Arkansas
1 review
0 helpful votes
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Very Good
January 12, 2017

It's been great. Easy to do and you get your orders on time or before. I've been telling people about it.

Date of experience: January 9, 2017