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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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The site makes it very simple to bid. It is easy to understand. It changes items quickly so things are always moving along. I like it very much.
Love finding items I need and they have almost everything you could want. Shipping is on time or faster. Very good at returns of you have an issue with something. I shop here every week. Love it.
Everything has come within days and have been very satisfied with every item so far. The quality of the items has been great. Will continue to shop here. Thank you. Very pleased
As long as you read what you are buying, you'll be fine. Excellent return policy if you aren't satsfied with your purchase.
I found this site to be very efficient and hassle free.It has become a daily habit for me to visit this site at least 10 times a day. Love it!
Shopping with Tophatter is always a fun, easy, and delightful experience. The entire e-setup gets 5 out of 5 stars. Bidding appears to be a fair process which is strictly about selling the product to the highest bidder.
The last thing I won was a pair of boots, then found out they did not come in my size. You took $20.00out of my account, but I never received anything. Two of the pairs of earrings I won lost a stone within a couple of wearing.
Competely satisived with every thing. I didn't get the marlin Monroe watch, I thought I bought it, but never received it. Every thing else came soon after I ordered it and I was very happy with every thing.
It's nice to be able to purchase items for a lot cheaper than in store's. Quality is great. The seller's I have dealt with were honest and delivery date were accurate and on time. It truly is a great site to shop.
I have had a couple of bids returned yet rhe same seller is still selling the same thing the next day. One was with free shipping so I payed a little more. The other one was cancel the every next day it was a hand held game.
Exciting new place to bid and get pricey items cheap. But the items you purchase are over priced and you pretty much get what you pay for.
Well I like this Sight but I don't like it when it comes from China because it takes to long to get here and another thing some thing don't come with any help or instrutions so please make sure they do what they are suppose to do
Some items were not shipped on time and still some items have not shipped. Items were small in size. Lots of things did not come with directions or packing slips. Customer support never replied back most of the time. I spent thousands of dollars and it has taken a slow time shipping items. I will do it know more.
I love Tophatter i have had nothing but a great experience with them. The bidding is easy and paying for the item was easy. I was able to track my package to no the day it would be arriving. And it took no time to receive the product. And I am very happy with quality of the products I have recieved there. Thank you Tophatter for such a great experience i look forward to many more.
I got a good price and it was very easy. I am very pleased with delivery. I got my order very quickly.
The site made my Christmas shopping a wonderful experience. The best thing about it was the money I saved.
Lots of items for sale, easy to deal with, fast post. Not always the right. Product for me and too much of the same on offer.
Will shop again
I like the bidding, its actually kinda fun to see if you can get your favorite item at a steal! 99% of items I've purchased have been just like the picture and when it wasn't, the return process was very easy! I do wish that Tophatter would require the sellers to show jewelry on a person so that we can gauge the size and list the carat size; mm measurements is not helpful in American culture.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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