TophatterReviews 7,894

Bought 4 items and everything I bought is of low quality
The cat necklace: The "turquoise is almost grey and has zero turquoise color to it"
The other two necklaces the chains are cheap and obviously not even heavy metal. Just terrible.
The bluetooth speaker is HORRIBLE. It screams at you when you turn it on, speaks in broken english, and then screams at you when you turn it off. There is no interface, and the bass is super high while the treble is low. This makes it impossible to hear in the shower without hurting your ears. Wishing I had never spent a penny at Tophatter. BONUS everything takes nearly a month to arrive. Are you kidding me?

I bought several items off tophatter. All was going good until I didn't receive the most expensive thing I bought. I opened a case after not receiving my item and tracking showing it was stuck or lost in same place nearly a month. Tophatter sent me this email with links to click one for received item or one for didn't receive item. Everytime I clicked on did not receive it brought me straight to the tophatter bidding site. I tried numerous times as well as several messages explaining how it wasn't working. Yet they closed my case, refused refund saying I did not respond. It's a joke. No phone number to contact them. This is one site I would recommend people to stay away from unless you have money to just give to people. It's a scam and fraud. Sure some sellers are great, sends your items, but it's a gamble. If people can get away with scamming you and not sending items correctly, why would they stop. Tophatter let's them get away with it because the only pockets they care about are their own. STAY AWAY FROM TOPHATTER.

My experience with TopHatter is up and down. I started bidding and got things I have been wanting for a long time. I started with a cheap item to see how it worked, decided I didnt want it so I cancelled it before they processed it. I ordered about 4 more items, then I cancelled 2 more items because I was getting hooked. At that time they suspended my bidding for a week. Which I was glad, its only fair if you are bidding against someone, win the bid and then cancel! Thats not right.
Before you bid, research items and see how much you should limit yourself for that item. I go to the no shipping tab and click on the heart of an item (you will see when you visit the site) when the item is coming up for bid, they text you ahead of time. If an item is not on free shipping, check out the shipping amount, some of them are very high.
I did have to return an item that was damaged. I requested a refund and immediately they emailed a return postage paid sticker. As soon as I took the item to the post office, they refunded the whole amount.
Some of your items will be fast shipping, however, most are coming from China which takes about a month. Be patient. The reason you get items cheaper is TopHatter works with them. Items that are in our stores, have a starting bid of $1.00 (from China) same product. Just dont get caught up in a bidding war with someone!
Have fun, but bid smart.

DO NOT TRUST THIS COMPANY -THEY WILL NOT DO ANYTHING IF PRODUCT IS MARKED DELIVERED. I purchased a a lighting product from them not thru bid but outright purchased it on November 16th. Expected delivery date was Dec 13... never got it. Then on January 3rd it was marked delivered. I never received the product. Contacted customer support several times asking where my product was, they write me that their hands are tied because it has been marked delivered. I have asked for refund as well and they will not issue it.