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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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LOVE TOPHATTER
January 27, 2017

Great quality products. It is fun to be able to bid on items that you don't normally see in stores. Love the jewelry! It is almost addicting and relaxing to do during my down time! As consumers I have found Tophatter to be very accommodating in any returns. They are very timely and professional to deal with!

Date of experience: January 24, 2017
Arizona
1 review
0 helpful votes
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Astounding
January 27, 2017

Have enjoyed the site. Find myself on there perhaps more than I should, but it is lively, entertaining, most useful.

Date of experience: January 24, 2017
Texas
1 review
0 helpful votes
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Dangerously fun!
January 27, 2017

Found some great deal! Trying not to tell too many people about the site so that I can keep all the awesome deals for myself. Ive gotten so many compliments on the jewlery pieces that Ive gotten for a steal! Just make sure to read the description to k ow what you are really bidding on.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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Impressive!
January 27, 2017

I tend to be a bit skeptical when it comes to ordering on-line, but I have to say that Tophatter has impressed me. I've ordered maybe a dozen items, with only 1 issue, which Tophatter resolved very quickly and efficiently. I would definitely recommend this site for on-line shopping fun!

Date of experience: January 24, 2017
Illinois
1 review
0 helpful votes
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Fun and deals!
January 27, 2017

This site is fun and has a variety of items that can be purchased for a nominal price. I check it out often. Easy to use, and fast service.

Date of experience: January 24, 2017
Georgia
1 review
0 helpful votes
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Outstanding
January 27, 2017

Topphatter is the best pkace to buy gifts for the people in your life and not break the bank. I would recommend them to anybody.

Date of experience: January 24, 2017
Pennsylvania
3 reviews
0 helpful votes
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Interesting!
January 27, 2017

I've had a good experience with Tophatter. The items I purchased are quality. It is fun to see what item are up for bidding each day.

Date of experience: January 24, 2017
California
2 reviews
0 helpful votes
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Loving it
January 27, 2017

I LOVE THIS SPACE. I LOOK FORWARD TO CHECKING OUT ITEMS EVERY HALF HOUR. DID ALL MY XMAS SHOPPING. IT'S LIKE LOOKING FORWARD TO A SUNRISE EVERY FEW MINUTES.

Date of experience: January 24, 2017
Canada
3 reviews
0 helpful votes
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UPSTANDING COMPANY
January 27, 2017

I find Tophatter to be very dependable. They are there to assist the buyer and you can count on what they tell you. The articles that Tophatter lists are lovely and I have only had one issue and it was resolved immediately and satisfactorily. I have recommended Tophatter to many of my friends and acquaintances.

Date of experience: January 24, 2017
Florida
1 review
3 helpful votes
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Don't believe in by everything you read because everything that you believe in you by is not the truth there gold Is Not Gold I'd be surprised if they're silver is silver

Date of experience: January 24, 2017
Utah
1 review
1 helpful vote
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I thought this looked fun!
January 27, 2017

My experience was not wonderful. One item I ordered never arrived, although I received a refund, the other was a good experience, the third item arrived with one of the earrings broken. Too much trouble to return

Date of experience: January 24, 2017
Arkansas
1 review
0 helpful votes
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Love it
January 27, 2017

Hassle free, a lots of choices to choose from. I have a lot of granddaughters and they really enjoy the jewelry that I have bought. It is fun to pick up pretty things for them to look through and see which ones they would like to have for their selves they have rings and bracelets and watches and many things that I have bid on and they really enjoy them.

Date of experience: January 24, 2017
New York
1 review
3 helpful votes
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Half good
January 26, 2017

This is a addictive site but at the same time their not honest on some of their products and when you leave feedback back or try to get customers support they deactivate your account even if you haven't received all your items as yet! And most of the gold items are not real and I request a refund and my account was deactivated so I had to go through PayPal to get a resolution

Date of experience: January 24, 2017
Michigan
1 review
3 helpful votes
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*******-vacuum cordless eat wax system. Was supposed to be delivered on 1-4-17, to this date I do not have it. I've written too many times already & I'm not getting answers... who can I write to, to get some results? Is there a corporate phone number? I'm very disappointed with Tophatter. Too many of my buys were coming from China & I had to keep writing for answers. I will never buy items coming from China again. How do I know prior to bidding if the item is coming from China? Someone plz reply & TY

Tophatter attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 24, 2017
California
2 reviews
0 helpful votes
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I wish I could still bid
January 27, 2017

I know I had too many cancellations but when I can do it again I will try my best to not have any I really enjoyed the things that I got and hopefully when I can do it again I will be a much better bidder

Date of experience: January 24, 2017
Louisiana
2 reviews
0 helpful votes
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Easy, fun and addictive shopping.
January 27, 2017

I enjoy shopping on tophatter because all of my purchases were quality items at a great price. I enjoy shopping from home with out the hassle of traffic.

Date of experience: January 24, 2017
California
1 review
0 helpful votes
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Great website for shopping
January 27, 2017

I've bought a lot of stuff really happy with what I bought. Very easy to use. A huge verities shoes jewelry clothing you name it. I bought nikes knock off for like 10 bucks and they are great.

Date of experience: January 24, 2017
Indiana
1 review
0 helpful votes
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Very Habit Forming
January 27, 2017

This is very habit forming and fun. I have always had a great experience and the quality of the merchandise is wonderful!

Date of experience: January 24, 2017
Illinois
1 review
0 helpful votes
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LOVE DOING BUSINESS WITH TOPHATTER
January 27, 2017

I have always had a very good experience with Tophatter. The items are of a good or great quality and the shipping is fast. I love doing the auctions without breaking the bank

Date of experience: January 24, 2017
Indiana
1 review
0 helpful votes
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Good site.
January 27, 2017

Like the site but I bought a bracelet for a Christmas and she liked it but she only wore ut twice and one of the safety clasp broke and it couldn't be fixed and it was pass the return tme.

Date of experience: January 24, 2017