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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Great quality products. It is fun to be able to bid on items that you don't normally see in stores. Love the jewelry! It is almost addicting and relaxing to do during my down time! As consumers I have found Tophatter to be very accommodating in any returns. They are very timely and professional to deal with!
Have enjoyed the site. Find myself on there perhaps more than I should, but it is lively, entertaining, most useful.
Found some great deal! Trying not to tell too many people about the site so that I can keep all the awesome deals for myself. Ive gotten so many compliments on the jewlery pieces that Ive gotten for a steal! Just make sure to read the description to k ow what you are really bidding on.
I tend to be a bit skeptical when it comes to ordering on-line, but I have to say that Tophatter has impressed me. I've ordered maybe a dozen items, with only 1 issue, which Tophatter resolved very quickly and efficiently. I would definitely recommend this site for on-line shopping fun!
This site is fun and has a variety of items that can be purchased for a nominal price. I check it out often. Easy to use, and fast service.
Topphatter is the best pkace to buy gifts for the people in your life and not break the bank. I would recommend them to anybody.
I've had a good experience with Tophatter. The items I purchased are quality. It is fun to see what item are up for bidding each day.
I LOVE THIS SPACE. I LOOK FORWARD TO CHECKING OUT ITEMS EVERY HALF HOUR. DID ALL MY XMAS SHOPPING. IT'S LIKE LOOKING FORWARD TO A SUNRISE EVERY FEW MINUTES.
I find Tophatter to be very dependable. They are there to assist the buyer and you can count on what they tell you. The articles that Tophatter lists are lovely and I have only had one issue and it was resolved immediately and satisfactorily. I have recommended Tophatter to many of my friends and acquaintances.
Don't believe in by everything you read because everything that you believe in you by is not the truth there gold Is Not Gold I'd be surprised if they're silver is silver
My experience was not wonderful. One item I ordered never arrived, although I received a refund, the other was a good experience, the third item arrived with one of the earrings broken. Too much trouble to return
Hassle free, a lots of choices to choose from. I have a lot of granddaughters and they really enjoy the jewelry that I have bought. It is fun to pick up pretty things for them to look through and see which ones they would like to have for their selves they have rings and bracelets and watches and many things that I have bid on and they really enjoy them.
This is a addictive site but at the same time their not honest on some of their products and when you leave feedback back or try to get customers support they deactivate your account even if you haven't received all your items as yet! And most of the gold items are not real and I request a refund and my account was deactivated so I had to go through PayPal to get a resolution
*******-vacuum cordless eat wax system. Was supposed to be delivered on 1-4-17, to this date I do not have it. I've written too many times already & I'm not getting answers... who can I write to, to get some results? Is there a corporate phone number? I'm very disappointed with Tophatter. Too many of my buys were coming from China & I had to keep writing for answers. I will never buy items coming from China again. How do I know prior to bidding if the item is coming from China? Someone plz reply & TY
I know I had too many cancellations but when I can do it again I will try my best to not have any I really enjoyed the things that I got and hopefully when I can do it again I will be a much better bidder
I enjoy shopping on tophatter because all of my purchases were quality items at a great price. I enjoy shopping from home with out the hassle of traffic.
I've bought a lot of stuff really happy with what I bought. Very easy to use. A huge verities shoes jewelry clothing you name it. I bought nikes knock off for like 10 bucks and they are great.
This is very habit forming and fun. I have always had a great experience and the quality of the merchandise is wonderful!
I have always had a very good experience with Tophatter. The items are of a good or great quality and the shipping is fast. I love doing the auctions without breaking the bank
Like the site but I bought a bracelet for a Christmas and she liked it but she only wore ut twice and one of the safety clasp broke and it couldn't be fixed and it was pass the return tme.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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