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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I enjoy looking at the deals they have to offer and have bought a lot of the deals and have. Even very pleased with it.
The products are great, customer satisfaction is very important to Tophatter, which is very nice in case something is orders that doesn't look like what you thought.
I am on tophatters throughout the week looking to see what's next. Bidding can be fun and mostly the items you win come pretty fast.
I bought a watch and the strap broke so I dropped it and it shattered was gutted as its a lovely watch.so I complained and they refunded me in full
Excellent and fast shipping. Love jewelry best. But, like all products especially cosmetics and hair products.
Quick an easy. T he refund was done immediately. I contacted Tophatter for a question and them to responded very quickly.
Have had no problems and only one real disappointment. It is
Addictive so don't be surprised at all which you want to bid.
I am happy with the items I received...
Some I missed but hopefully they will be back.
Thank you...
Excellent from the delivery times to the product choices and the prices, be quick and score a great deal
I have enjoyed the purchases that i made, but lately your site isn't allowing me to preview the bids. The pictures are not there, and I will not buy without seeing it first.
Only used it one time so far. I liked the fast delivery time and the low pricings of items. Would be a higher score but there is not much on there for men. It seems to be 90% jewelry.
Gotten a few things broken and no good anymore because of been broken so i wasted that money for nothing
Receive orders promptly and thus far have been satisfied with the products received. Some items I have not used or received yet, but expect them to be as advertised. One item received seemed smaller than the screen view.
I sometimes have returned some merchandise because it looks fake when I receive it, like jewelry, but overall, my experience has been pretty satisfying.
Collection bin too small. Ok if it's for a dolls house. Have been given back my postage and packing fee. Returning item back to seller and do not want a replacement.
Everything i have won on Tophatter has been sent to me very fast. I did a lot of Christmas shopping here and was very pleased. So much fun!
Quick shipping, I love the variety of products. I have had no issues with my ordered products yet! Will definitely recommend to friends.
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Hi Anita, thank you for your review! I see that you have a active Return Request and are required to return the item for a full refund. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. If you need additional assistance with your return please contact our customer support team here: https://tophatter.com/topics/Buying.