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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I am addicted to Tophatter, I have bought from other auction shows but none can compare with the service and the quality of items purchased. The jewelry and all items come packed secure. I recommended Tophatter to friends and they all thanked me.
Everything I have received is great and most of all Beautiful. I have received compliments on the jewelry all my friends think I paid top dollar
I must say I'm a little disappointed in the quality of products I've purchased. They just don't live up to my expectations for jewelry. I must say though how very pleased I was to get a full refund for a product that came damaged.
I especially love the reminder part as I'm not always on the computer. Very easy to work with. Prices and products are excellent. Quick service.
SOME PRODUCTS ARE GREAT AND OTHERS YOU CAN BUY FOR SAME PRICE ON OTHER SITES OR LOWER. SO I WOULD SAY IT IS FUN WAY TO GAMBLE
I have won several auctions on Tophatter. It is fun and Very honest. Bidding goes quickly and ends fast so must watch when you bid but makes for a lot of different items available always.
Very fun, I spent way too much money on myself during Christmas Season! I did all of my Christmas & gift shopping online giving Tophatter 90% of that. Really happy with my beautiful jewelry collection.
Evevery thing i have ordered either came on time or early and has been just as described or better. To the best of my knowledge there return policy is amazing also so you have notjing to loose and money to gain by shopping tophatter
I'ved ordered a lot of stuff from this site to resell. Some of the products are not described as they should be and are just pure junk. It's a lot of money to pay $11 for a SS gold overlay bracelet when it's described as 18 KT gold. I know my stuff when it comes to jewelry so I'm disappointed when I get something like that. Most of the other stuff is pretty good tho. Will buy from your site again.
I LOVE TOPHATTER I HAVE ACTUALLY GOT NUMEROUS FRIENDS AND FAMILY ADDICTED TO IT. THERE IS NOT A DAY GOES BY I AM NOT ON THERE LOOKING AND BUYING EVERYTHING.
I was happy and excited when i first found the app. But then the sellers started playing too many games ( if you win a bid at too little of a price or they over sell then they send back a refund days later. Yet i will see the very item i won the bid on and was refunded for back on action as soon as i got the refund. This means the seller can go back on a deal made because they think they can make more. Shipping takes longer then any of the other sites i use, and half the items i did get from here have been poor or cheap quality. All this has been on the sellers part not the site. But then i did comunicate the issues all i got was pr crap but no action to correct. From excited to disappointed to anger!
Top hatter is the best. You can pay a little for high quality merchandise. Most of the time you item is delivered before the estimated delivery date. I buy a lot of different things from them that you will not see in a store or for a lower price.
Many great items and deals, but you must check description because some items are replicas. The items are delivered very quickly.
Overall easy, fun, and exciting. Make shopping fun, shop at Tophatter and get great savings! No hasells, no leaving the house, office, or social events, makes shopping while at work or on the go easy.
Nice pieces, very attractive. Great turn around time and company is easy to work with. One piece was flawed and a refund was issued immediately. I have been able to trust Tophatter.
Malcom, thank you for responding to my problem. If I try customer support all that happens is message saying: if this error continues click here to contact customer support. Tried same thing in tutorials and same message came up. The click here is worthless. Thank you again for your efforts on my behalf.
Hi Rebecca, a personal message has been sent privately regarding your account. Thank you!
Love, love love. Purchased lots of earrings. Great value, and great shipping. Also very easy return policies
The only problem I have with Tophatter is that on some items you can bid on the 2nd / last opportunity and some items you can't.
Very please and ready to Bid i only use this site one time and i was happy to see that i got what i had bid on it look just like it was on picture just better they even tell you how to pay for your item you would be please with your order why dont you give it a try.
Everything I buy from you is so beautiful I Have bought them for gifts but I end up keeping them for me
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Hi Rob. I'm terribly sorry to hear you've had unsatisfactory experiences with some of our sellers. I understand how this can be disappointing. We have strict policies regarding sellers refunding buyers without consent. When a transaction like this takes place our system catches it automatically causing the seller to be severely penalized. If this is continuously happening with a particular seller or at all, please reach out to our support team and we will gladly investigate further. You can reach our support team here: https://tophatter.com/topics/Buying. In regards to shipping, there was a long delay resulting in some orders shipping from overseas getting held up in Customs over the holidays. This has been resolved and tracking numbers are now updating to show movement and delivery. If your item(s) have not arrived in a timely manner, please open a Refund Request from your account My Orders page. I hope this helps, thank you!