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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Great Site
January 27, 2017

This is a great site and very easy to use. I am not very good with computers & I am a 2 finger typer. The items I received were very good quality for the price I paid. This a GREAT Site for beginners.

Date of experience: January 24, 2017
New Hampshire
1 review
2 helpful votes
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Experience With Tophatter
January 27, 2017

It's fast, fun. And exciting. Decent prices and pretty fast shipping. Many of these items MSRP are highly over rated, and can be found much cheaper elsewhere, but the bidding is fun.

Date of experience: January 24, 2017
Georgia
1 review
3 helpful votes
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Way too long on orders. One box sent with a trash bag and tape around it it was broken. The other 2 were taped together with the same fashion they did make it but only one is all I need the other tings look cheap and I want to cancel and all those charges on amount I did not order needs to go back into my bank

Date of experience: January 24, 2017
Marissa S. Tophatter Rep
over a year old

Hi Janet! I'm terribly sorry to hear that you've had a unsatisfactory experience when receiving your items. Please note you have the option to Request a Return for a item for any reason within 30 days from delivery date and a refund will be issued. You can learn more about our Return Policy in our FAQ here: http://tinyurl.com/h7xokwj. We appreciate your review, thank you!

Florida
2 reviews
3 helpful votes
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The service was good, however, the quality of some of my purchases were a little cheap looking. I never received one of my items the package came but there was no bracelet inside. I let them know about it, but so far no response from the shipper.

Date of experience: January 24, 2017
GB
1 review
0 helpful votes
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Very satisfactory with tophatter
January 27, 2017

Love this site. Just can't keep away the only thing I would say is the shipping prices are a bit high on some of the items. But other than that you get very good value for money.

Date of experience: January 24, 2017
Florida
1 review
0 helpful votes
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Satified 95% of the time
January 27, 2017

Very happy with most items just a few have been cheap or tacky but most have been certainly worth the price & more have told many about site

Date of experience: January 24, 2017
Virginia
5 reviews
1 helpful vote
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Tophatter
January 27, 2017

I like Tophatter because it's interesting and always new. Unfortunately I find myself not wanting to miss anything so I stay longer than I plan.

Date of experience: January 24, 2017
Texas
1 review
0 helpful votes
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Great
May 5, 2021

Loved my purchase exactly what I ordered. Beautiful and arrived in a timely manner. I purchase on Tophatter frequently.

Date of experience: January 24, 2017
California
2 reviews
0 helpful votes
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BidneSS
January 27, 2017

Overall great experience. Product nice quality and great prices. Quick shipping. Would like to see more variety.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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Awesome
January 27, 2017

Love it, it is an awesome site, very easy to use and very enjoyable, best
Site ever, enjoy seeing the different products

Date of experience: January 24, 2017
New Jersey
1 review
1 helpful vote
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It started off great, but now I'm still waiting on packages that says not trackable! Need to get confirmation on items so I know its being delivered.

Date of experience: January 24, 2017
Illinois
1 review
0 helpful votes
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The best product price
January 27, 2017

I would be happy to recommend to my friends and family. I will post on Facebook to let all the people that I know. I can't think of anything else.

Date of experience: January 24, 2017
Ohio
1 review
0 helpful votes
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It's a great site.
January 27, 2017

I'll recommend this site to all my friends, and family. It's fun bidding on everything. Something's came smaller than expected but it's okay because I have a niece that I can blessed with those items. I will continue to use this site. I also love the fact that we can browse and check off the things we like and set a reminder for when they become available to be auctioned off

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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`1Dear Tophatter
January 27, 2017

Thank-you for your prompt delivery, good quality products that I have recieved so far. I am still a beginner so and ooooh so much fun!

Date of experience: January 24, 2017
Australia
1 review
0 helpful votes
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Great service, some things take longer in the post but all is good here, im happy, Ive brought clothes, cleaning products, funny things and all are good

Date of experience: January 24, 2017
Australia
1 review
0 helpful votes
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Good fun - really pleased with items.
January 27, 2017

As a newcomer, it was an experience to discover more about. It has been interesting and fun.
It will be a while before I become more adept at the bidding game but in the meantime I'm enjoying seeing the range of items displayed.

Date of experience: January 24, 2017
New Hampshire
1 review
0 helpful votes
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Nice
January 27, 2017

Bidding was easy and the shipping was too! Received pretty quickly. No problems with the jewelry, liked it all. Shipping seemed high, but prices are low.

Date of experience: January 24, 2017
Ohio
1 review
0 helpful votes
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Loved it.
January 27, 2017

Very nice jewelry! Great price! The selection is very nice and affordable. I am very satisfied with your products and very satisfied. I would definitely recommend to family and friends.

Date of experience: January 24, 2017
Colorado
1 review
0 helpful votes
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Looks are deceiving
January 27, 2017

Some of the merchandise looks better in the pictures; when you actually see the product it's very cheap. It looks like stuff that I'd I saw it in a dollar store I wouldn't pay a dollar for it.

Date of experience: January 24, 2017
Texas
2 reviews
0 helpful votes
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What a greeat experience!
January 27, 2017

Top Hatter was a fun experience. I was so excited to win a beautiful ring, but when it arrived I was even more excited. The ring is gorgeous. I'll enjoy if for years to come.

Date of experience: January 24, 2017