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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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This is a great site and very easy to use. I am not very good with computers & I am a 2 finger typer. The items I received were very good quality for the price I paid. This a GREAT Site for beginners.
It's fast, fun. And exciting. Decent prices and pretty fast shipping. Many of these items MSRP are highly over rated, and can be found much cheaper elsewhere, but the bidding is fun.
Way too long on orders. One box sent with a trash bag and tape around it it was broken. The other 2 were taped together with the same fashion they did make it but only one is all I need the other tings look cheap and I want to cancel and all those charges on amount I did not order needs to go back into my bank
The service was good, however, the quality of some of my purchases were a little cheap looking. I never received one of my items the package came but there was no bracelet inside. I let them know about it, but so far no response from the shipper.
Love this site. Just can't keep away the only thing I would say is the shipping prices are a bit high on some of the items. But other than that you get very good value for money.
Very happy with most items just a few have been cheap or tacky but most have been certainly worth the price & more have told many about site
I like Tophatter because it's interesting and always new. Unfortunately I find myself not wanting to miss anything so I stay longer than I plan.
It started off great, but now I'm still waiting on packages that says not trackable! Need to get confirmation on items so I know its being delivered.
I would be happy to recommend to my friends and family. I will post on Facebook to let all the people that I know. I can't think of anything else.
I'll recommend this site to all my friends, and family. It's fun bidding on everything. Something's came smaller than expected but it's okay because I have a niece that I can blessed with those items. I will continue to use this site. I also love the fact that we can browse and check off the things we like and set a reminder for when they become available to be auctioned off
Thank-you for your prompt delivery, good quality products that I have recieved so far. I am still a beginner so and ooooh so much fun!
Great service, some things take longer in the post but all is good here, im happy, Ive brought clothes, cleaning products, funny things and all are good
As a newcomer, it was an experience to discover more about. It has been interesting and fun.
It will be a while before I become more adept at the bidding game but in the meantime I'm enjoying seeing the range of items displayed.
Bidding was easy and the shipping was too! Received pretty quickly. No problems with the jewelry, liked it all. Shipping seemed high, but prices are low.
Very nice jewelry! Great price! The selection is very nice and affordable. I am very satisfied with your products and very satisfied. I would definitely recommend to family and friends.
Some of the merchandise looks better in the pictures; when you actually see the product it's very cheap. It looks like stuff that I'd I saw it in a dollar store I wouldn't pay a dollar for it.
Top Hatter was a fun experience. I was so excited to win a beautiful ring, but when it arrived I was even more excited. The ring is gorgeous. I'll enjoy if for years to come.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Janet! I'm terribly sorry to hear that you've had a unsatisfactory experience when receiving your items. Please note you have the option to Request a Return for a item for any reason within 30 days from delivery date and a refund will be issued. You can learn more about our Return Policy in our FAQ here: http://tinyurl.com/h7xokwj. We appreciate your review, thank you!