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Tophatter

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow CARRIE S.
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Fun to view items and even better when you win! I check out the items at least three times a day and I always find something I like

Date of experience: January 24, 2017
Iowa
1 review
1 helpful vote
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Great site to shop
January 25, 2017

I have bought several items from this site and for the most part have had a positive experience. The only negative this is I haven't had great experience with purchases from other countries. There's no way to know ahead of time where you're buying from. I wish they would change that one feature.

Date of experience: January 24, 2017
Illinois
1 review
0 helpful votes
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It's packaged nicely and came on time
January 25, 2017

I like the look of the product just not sure of the value yet. Have not had it valued yet. But I did like shipping time.

Date of experience: January 24, 2017
Arizona
1 review
4 helpful votes
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EXPERIENCE not GOOD! Duplicate ring & necklace piece plus the earrings and it would COST MORE TO RETURN than what the pieces were/are WORTH! NO SENSE AT ALL! Will NEVER use the site again!

Date of experience: January 24, 2017
Marissa S. Tophatter Rep
over a year old

Hi Elizabeth, thank you for your review. Please note as a buyer you can return a item for a refund for any reason within 30 days from delivery. Additionally, return shipping cost is determined by the reason for return. With this said, if the item is grossly not as described the seller will be responsible for return shipping cost. You can learn more on our Return policy in our FAQ here: http://tinyurl.com/h7xokwj

Georgia
1 review
1 helpful vote
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Fun and affordable!
January 25, 2017

I love the auction atmosphere and getting a bargain. I've been very happy with the quality of the products.

Date of experience: January 24, 2017
California
1 review
1 helpful vote
Follow Kay L.
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I have won a number of bids. Some of the items, when received, were not what I expected and/or not a quality I approved. Upon notifying Tophatter, I received a credit on my account... almost immediately and without any questions or arguments. UNBELIEVABLE! I am extremely pleased with this company and will continue to bid on items.

Date of experience: January 24, 2017
Texas
3 reviews
1 helpful vote
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FUN!
January 25, 2017

Tophatter is a fun way to shop by bidding on items. I haven't received anything I didn't like & quality & ship time is very good!

Date of experience: January 24, 2017
Virginia
1 review
0 helpful votes
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Generally happy
January 25, 2017

I find that all product received to date have been accurately represented and meet with expectations in regards to quality.
I call this my online auction liquidation world. Which is a good thing.
I do however find tracking packages a bit unpredictable, as some items ordered were sent in the same parcel but assigned different tracking numbers. And on the online features are assigned a untraceable status.

Over all I'm satisfied and will definitely use this service again and again.

Date of experience: January 24, 2017
South Dakota
1 review
0 helpful votes
Follow KAY N.
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Where can you beat the deals
January 25, 2017

I can not believe the deals I have gotten at Tophatter, quality product for prices so low you can hardly believe them, even in print!

Date of experience: January 24, 2017
Australia
1 review
0 helpful votes
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Tophatter experience
January 25, 2017

I've bought a few things trough tophatter and the've always been of good quality and really cheap. I'm now hooked.

Date of experience: January 24, 2017
Georgia
1 review
0 helpful votes
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I like it too much!
February 17, 2021

Lots of fun & fun to be the WINNER! I have had 1 item not received. I have returned 1 item & it could not have been easier. Thanks Tophatter...

Date of experience: January 24, 2017
Arkansas
1 review
0 helpful votes
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Bidtasstical!
January 25, 2017

I know "Bidtasstical" isn't a word, but that's what you get when you mix bid and fantastic! This site is awesome and transparent. The products bidded on is what you get there are no unpleasant surprises! I love it and will always utilize this site!

Date of experience: January 24, 2017
Australia
1 review
0 helpful votes
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Obsession
January 25, 2017

Unfortunately for my credit card Tophatter has become an obsession. Have to check the deals many times a day. Already have Christmas presents bought for this year.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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Fabulous
January 27, 2017

Love Tophatter. Amazing products. I have told all my family and friends. I m have only bought jewerly and I am thrilled with the products.

Date of experience: January 24, 2017
Texas
6 reviews
0 helpful votes
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TOP RATE
January 25, 2017

I love Tophatter's site. It is easy and quick to maneuver. I really like a lot of the items for sale and the bidding is rapid. A great site. I have purchased many items on Tophatter and can only say good words about the site. TRY IT, YOU WILL LOVE IT.

Date of experience: January 24, 2017
Georgia
3 reviews
4 helpful votes
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So Much Fun!
January 25, 2017

I found Tophatter a couple of months ago and I am hooked! I've been able to purchase some beautiful jewelry at great prices. Give it a try, you won't be disappointed.

Date of experience: January 24, 2017
Colorado
1 review
0 helpful votes
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Satisfied
January 25, 2017

I have received everything I have ordered in a very timely manner. It is fun to bid and I have been satisfied with all items I have ordered.

Date of experience: January 24, 2017
Canada
1 review
0 helpful votes
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Easy and fun
January 25, 2017

A great site to pass time and buy unique gifts. It would be nice if you had a more specific time frame when the product would arrive

Date of experience: January 24, 2017
Louisiana
1 review
0 helpful votes
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What a waste of money!
January 26, 2017

The brush set could not possibly professional although they were advertised to be. They reminded me of children's paint brushes. Never again

Date of experience: January 24, 2017
New Jersey
1 review
0 helpful votes
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Excellent
January 27, 2017

Enjoy going to my mailbox along with my mail I get presents. It's Christmas. Like everything I've received

Date of experience: January 24, 2017