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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Fun to view items and even better when you win! I check out the items at least three times a day and I always find something I like
I have bought several items from this site and for the most part have had a positive experience. The only negative this is I haven't had great experience with purchases from other countries. There's no way to know ahead of time where you're buying from. I wish they would change that one feature.
I like the look of the product just not sure of the value yet. Have not had it valued yet. But I did like shipping time.
EXPERIENCE not GOOD! Duplicate ring & necklace piece plus the earrings and it would COST MORE TO RETURN than what the pieces were/are WORTH! NO SENSE AT ALL! Will NEVER use the site again!
I love the auction atmosphere and getting a bargain. I've been very happy with the quality of the products.
I have won a number of bids. Some of the items, when received, were not what I expected and/or not a quality I approved. Upon notifying Tophatter, I received a credit on my account... almost immediately and without any questions or arguments. UNBELIEVABLE! I am extremely pleased with this company and will continue to bid on items.
I find that all product received to date have been accurately represented and meet with expectations in regards to quality.
I call this my online auction liquidation world. Which is a good thing.
I do however find tracking packages a bit unpredictable, as some items ordered were sent in the same parcel but assigned different tracking numbers. And on the online features are assigned a untraceable status.
Over all I'm satisfied and will definitely use this service again and again.
I can not believe the deals I have gotten at Tophatter, quality product for prices so low you can hardly believe them, even in print!
I've bought a few things trough tophatter and the've always been of good quality and really cheap. I'm now hooked.
Lots of fun & fun to be the WINNER! I have had 1 item not received. I have returned 1 item & it could not have been easier. Thanks Tophatter...
I know "Bidtasstical" isn't a word, but that's what you get when you mix bid and fantastic! This site is awesome and transparent. The products bidded on is what you get there are no unpleasant surprises! I love it and will always utilize this site!
Unfortunately for my credit card Tophatter has become an obsession. Have to check the deals many times a day. Already have Christmas presents bought for this year.
I love Tophatter's site. It is easy and quick to maneuver. I really like a lot of the items for sale and the bidding is rapid. A great site. I have purchased many items on Tophatter and can only say good words about the site. TRY IT, YOU WILL LOVE IT.
I found Tophatter a couple of months ago and I am hooked! I've been able to purchase some beautiful jewelry at great prices. Give it a try, you won't be disappointed.
A great site to pass time and buy unique gifts. It would be nice if you had a more specific time frame when the product would arrive
The brush set could not possibly professional although they were advertised to be. They reminded me of children's paint brushes. Never again
Enjoy going to my mailbox along with my mail I get presents. It's Christmas. Like everything I've received
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Hi Elizabeth, thank you for your review. Please note as a buyer you can return a item for a refund for any reason within 30 days from delivery. Additionally, return shipping cost is determined by the reason for return. With this said, if the item is grossly not as described the seller will be responsible for return shipping cost. You can learn more on our Return policy in our FAQ here: http://tinyurl.com/h7xokwj