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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I have ordered from Tophatter probably 20 times. I had a problem with only one order and Tophatter handled it within a week and it was taken care of. It's easy and fun!
I ordered a necklace and had it in hand within 72 hours, that's what I call service. Loved it, quality was great and it was just what I was looking for.
Awesome to hear, Joy! It's exciting to hear you love your purchase, thank you.
All or most of theitems are wonderful
One or three have got to me broken, like a dragonfly ring my favorite came with a broke wing. I really wish it wasn't broken because dragonflies are wonderful
Thank you for writing your review, Susan. I'm so sorry to hear your dragonfly ring arrived broken. No worries, you can return a item for a refund, for any reason, within 30 days from delivery date. From your My Orders page, with the item selected, tap on the 'Return Item' option. This will open a return request. If possible, please upload one image of the broken ring, this will help determine if a return label will be provided or not. If you need assistance with your return, please reach out to our fantastic customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
I ordered a bracelet and ring from Tophatter. The bracelet we love, but the Glinda ring which is suppose to be sterling silver turned my finger gray around the band area.
Hi Johnnie, thank you for writing your review. In regards to your Glinda ring, you have the option to return a item, for any reason, within 30 days from delivery date. For more info on Tophatter's return policy, please refer to our FAQ: http://tinyurl.com/h7xokwj
I've ordered quite a few orders from Tophatter and never a issue. Since Nov. 2016 I have not received two orders. There isn't any tracking info on one ( which I received a refund) and the other it only shows the parcel leaving China on Dec. 20th and then no additional updates. I have been waiting for a refund since Jan. 10th. Tophatter seems very slow when it comes to refunds.If I can't see any movement since Dec. 20th you would think they should be able. I'am not sure if I will continue buying from this website.
Hi Nancy, thank you for writing your review. I reviewed your account and see that a full refund in the amount of $19 was processed on January 25,2017. You should receive your funds to your banking source within 5 business days from the process date. If we can assist with anything further, please don't hesitate to reach out to our wonderful customer support team here: http://tinyurl.com/j8eo7hu
I returned a computer to the seller as directed on February 6th. I haven't received my refund. I can't even find a way into customer service! I WANT MY $60 REFUND FROM TOPHATTER!
Hi Linda, thank you for your review. I was able to look into your account, which remains currently active. Please try again signing in using your gmail, [email protected] (x's have replaced true digits for privacy protection).
Order #21242988 was shipped on January 23,2017 and delivered on January 26,2017. Tracking can be viewed here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400136895238129125006
Order # 21200812 was shipped on January 24,2017 and delivered on January 27,2017. Tracking can be viewed here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136895238129248316
Order #21124684 was shipped on January 20,2017 and delivered on January 26,2017. I see that you have a return in process for this order. Please be sure to return the item to the seller within 7 days and provide a valid tracking number. When tracking shows the item has been received by the seller a refund will be issued within 5 business days.
You can learn more about Tophatter's Return Policy in our FAQ here: http://tinyurl.com/h7xokwj
Additionally, Tophatter doesn't have a call center or offer live phone support at this time. But, we are always happy to help via our customer support email: http://tinyurl.com/j8eo7hu
Regards,
I have been looking at products for about 3 weeks now. I like your products, but you need more variety of items. Not just electronics and jewlery; which seems to be the main items.
Thank you for your honest review, Cindy. We appreciate your suggestion in regards to a wider selection of products. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
It is a lot of fun to see a winning bid in my name. So far I have loved everything I have bought. Great service and fast shipping.
We're happy to hear you are having such a great time while shopping on Tophatter. Thank you, Sharon.
I ORDERED SOME ITEMS THE FIRST PART OF JANUARY AND I STILL HAVENT RECIEVED THEM YET. HOWEVER, QUALITY IS FARE BUT CUSTOMER SERVICE SUCKS. I WAS SHIPPED THE WRONG ITEM AND NOW I CANT GET THE ITEM I PAID FOR!
Hi John, thank you for writing your review. I took a look into your account and see that order #20880530 was shipped on January 14,2017 and delivered successfully to your location on January 19,2017.
You can view tracking for your order here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136895238125617963
If you have additional items that have not arrived you can open a refund request after 14 days from the ship date. For items that you are dissatisfied with, they can be returned for any reason within 30 days from delivery date. For more info on Tophatter's return policy, please refer to our FAQ here: http://tinyurl.com/h7xokwj
I love everything I've ordered from Tophatter. Item are shipped fast and usually arive before due date.
You're awesome, Tonia! Thank you for writing your review!
I have purchased several things from Tophatter, and so far my experience has been wonderful. I have loved the merchandise, everything has worked. Shipping is fast, problem resolution also seems very fast. I even bid mistakenly a few times, Tophatter issued an immediate refund, (several), with no trouble at all.! I Love It!
We're happy to hear your experience shopping on Tophatter has been wonderful. Thank you for your review, Jenny!
It's so easy to win which makes it so much fun! There's a variety of items to bid on & the prices are reasonable. I recommend it to everybody!
So glad to hear you're enjoying bidding/buying items on Topatter. Thank you for your continued support, we appreciate you!
My experience was very pleasing, easy and I was definitely pleased with the process and the products.! I will do it again.
Margaret, thank you for taking the time to write a review. We're delighted to hear you are pleased with the experience Tophatter has to offer.
One day i was bored, and i saw an advertisement for the site, so i decided to check it out, not expecting much. Looking over some of the items for sale, the first thing i noticed is that the information given for alot of items was conflicting, such as the picture would say "solid gold!" but in the items description it would say plated metal alloy, or would simply say metal. Another thing that made me wary was listings that said pure gold, or. 925 silver, but was selling for roughly $9 plus shipping. There is no way anyone can sell anything but stolen jewlry at those prices and turn a profit.
So, wary, but deciding to give the site a chance, i decided to order two items, as long as i could win them for only a few dollars. I won two sets of earrings, one a "genuine black onyx studs made of pure silver", and a set of studs and a necklace supposedly made of either solid gold via the picture, or "plated metal" if going by the items descrip. Onced recieved in the mail, a little over a week, i looked the items over carefully. Neither item had a manufacturers stamp on the stud indicating metal type or purity. The "black onyx" studs looked like cheaply stamped aluminum, and the studs that came in the necklace set looked like they were cheaply poured and cut badly, leaving extra material that should have been removed, like a cheap childrens toy made of plastic.
All in all, the quality is what i paid for, but i will be returning the "jewlry", as they were not what was advertised, and not what i wanted. If you DO decide to buy from them, buy knowing that it is indeed costume jewlry, and will likely look as such.
I am satisfied with the ordering process. The products were smaller then they appear. Orders take a long time to get here.
Hi Martha, thank you for writing your review. If we can assist with any issues, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
I don't have the ability or resources to go shopping and get the high quality products at the same cost as Tophatter. When I need to question my purchase, I still have received high quality service. Thank you, I will be a customer for a very long time.
Rose, we are grateful to have you as a key member of the Tophatter community. Thank you for your wonderful review!
I didn't receive 4 of the items I ordered and the pictures were not like the products. I was very disappointed in some of the items. Please I will try to go there and let you know which item's Idid not receive. Please confirm what's happen to the items not received and the ones that were bad. I would appreciate your attention to this matter as soon as possible. I am very unhappy. Thank you. Josephine Mason...
Josephine, thank you for your review. There was a long delay resulting in some orders shipping from overseas getting lost in transit over the holidays. This has been resolved with the shipping carriers and items which have shipped in January are arriving quickly.
After further review I see that 4 disputed items have been delivered and resolved, which is great. If you are unhappy with any of the items you've received, please contact our customer support team and request to have the items dispute reopened. You can contact our awesome customer support team here: http://tinyurl.com/j8eo7hu
Unique items, fun, convenient, good prices, delivered to my door. Addicted to this site... love auction shopping, can stop bidding when I don't want to pay more than a set price.
We're so happy to hear you are loving Tophatter's auction shopping experience, this is great news! Thank you for your review and being a special part of the Tophatter community.
Easy to use, nice products, quick closing of bids. Good staff response to inquiries. Quality products. Love it.
Karen, thank you for your great review. We are happy to know you are enjoying your Tophatter experience.
I have bid on Tophatter quite often and I have yet to be disappointed. Everything I have ordered is high quality. I just love this site, it is addicting.
Thank you, Denise! We're excited to have you as a member of the Tophatter community.
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Thanks for writing your review, Nancy!