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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I love your sight. I had never done bidding for things before and I instantly picked up how to use it and have been bidding on things ever since. I've gotten some real nice jewelry and other misc. Things.
Been having problems with the website. Haven't been able to bid the last 2 days or been able to see the items up for bidding. Enjoyed my previous experience.
Hi Elaine, thank you for your review. I viewed your account and don't see any bidding blocks in place, so the ability to bid should work as normal. Please be sure your app is updated to the most recent version, this can sometimes cause the app to lag, not allowing pictures to fully load, or the bid button appear. If your app is updated and you're still experiencing issues bidding, please reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
I have contacted you several times about receiving this ring, but I have not. Your decision is that it was delivered, it was not and Sevil is not refunding my money or sending my ring. I purchase a lot of items from Tophatter, but unless this is resolved I will no longer be purchasing from this Auction site and I will not purchase anything that is sold by Sevil again.
Hi Elaine, thank you kindly for your review. I looked over your order and see that your dispute was closed incorrectly. I see that this was a combined shipping purchase where one item was received and one not. No worries, I have corrected the issue and have issued a full refund in the amount of $18 for Order#20283195, the item that was not received.
I do hope this helps; if you need additional assistance please contact us at customer support here: https://tophatter.com/topics/Buying
It fast and easy to use and the price is right shipping fast great choice to choose from Tophatter is very safe to use
We appreciate your writing of a great review, Robert. Thank you for being a member of the Tophatter community!
My experience was great in the beginning. I got a lot of really great items and quite quickly. It started going downhill when I purchased jewelry. It looked wonderful in the photos but when i received them they looked very cheap. Not at all what I expected. I would return them but it would cost me more than what they are worth. Again it was fun at first but now I am finished purchasing on Tophatter
An enjoyable site to get gifts for you or someone else. Always read before you bid. I can't hardly wait to receive what I've purchased. Great deals always!
We're happy to be able to provide an exciting atmosphere for you to shop! Thank you for your review, Paula!
Items have been as described and arrived when expected. I have got several rings and they are absolutely beautiful, I love them!
Donna, thank you for writing your review. We are very happy to know you are enjoying your purchases made on Tophatter.
These people have gotten away soooo long with selling dub-standard merchandise. They make it so difficult for the average person to talk with them, by ONLY using email, and NO phone number. All I can say is, BUYER BEWARE.
Bidded and won several items, then after the fact found the same on ebay at 98% less then what was stated the original retail price was. Tried to return more then half of the items bought, but found that the return shipping was mostly to China and the cost was more then the item bought. Beware of size... misleading as most are stated in cm!
Hi Karen, thank you for writing your review. Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate. They can be reached at tophatter.com/support. Additionally, when the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
I have ordered a total of seven items from Tophatter. One item was worthless junk, which I was refunded for immediately. One item was misrepresented as picture was completely different from description. All items were shipped on time, most the same day. Return policy is great and easy.
Margaret, thank you for sharing some of your experiences with Tophatter. We enjoy having you as a member of the Tophatter community. If ever in need, please reach out to our wonderful customer support team: http://tinyurl.com/j8eo7hu
THE offer was biding on old old Canadian coin 80 to 100 years old and I won for a 1 dollar and shipping a 1 dollar so I waited it came it was a dollar commemorative coin of Jansen k Polk and a replica of ancient coin.
Hi John, thank you for writing your review. I took a look into your account in regards to order # 20699495 and see that our support rep, Zorica opened a Return request on your behalf via your support email responded to on January 24,2017. In her response Zorica also provided a return shipping label for you to use. Through our Return Policy once a free return label is provided, the buyer has 7 days to use the label before it is voided. Your label expired on January 31,2017. However, you can still receive a full refund of the amount paid by returning your item to the seller with a valid tracking number. Return shipping cost is at the buyer's expense.
Please be sure to return the item with a valid tracking number within 7 days and contact us with the tracking number for your return.
Once the seller receives the item a full refund will be issued within 5 business days from delivery date. I do hope this helps.
If we can assist any further, please contact our wonderful customer support team here: http://tinyurl.com/j8eo7hu
Sommetime i know its not top hatters fault but im dissatisfide wait to long or order is latem.and not what you expect, but all in all everything is okay.
Hi Gilberte. We appreciate you writing a review, thank you! I'm sorry to hear you've had some late orders. If ever you wish to return a item, for any reason, you can do so within 30 days from delivery date. Learn more about Tophatter's Return Policy here: http://tinyurl.com/h7xokwj.
If we can assist with anything further please don't hesitate to reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu.
Warm regards,
I EMAILED SEVERAL TIMES I CALLED
NO RESPONSE OF COURSE NOT
STUPID ME
HERE IT IS THEY ONLY GIVE U 7 DAYS TO RETURN BUT U MUST USE THE LABEL THAT
U WILL NOT NOT RECEIVE!
NEXT SCARED TO TAKE RINGS AND BRACELET S IN TO SEE IF THEY LIED
ABOUT THEIR CLAIMS OF BEING REAL
SAPHIRE PINK AND BLUE
Hi Nita, a personal message was sent to you on January 27,2017, in regards to your items being returned. Thank you.
Much of the items have been better than imagined. 2 items did not work as I had wanted. Overall I still order
Thank you, Demetrius! We appreciate you writing a review. For any items that may be damaged, please take advantage of our return policy. You can return a item within 30 days of delivery date, for any reason. Learn more on our return policy in our FAQ here: http://tinyurl.com/h7xokwj
Beautiful products and GREAT prices. Delivery is astonishingly fast, especially as I'm in Australia. LOVE, Love love this site!
Shirley, we're so glad to have you as a key member of the Tophatter community! Thank you for writing such a great review!
Awesome fast delivery all my parcels came within a week and I am very pleased with my purchases Thank you TopHatter!
You're most welcome, Suzette! We're pleased to hear you've been satisfied with your purchases and are enjoying shopping on Tophatter. Thank you!
Tracking number don't add up. USPS tracking shows up as nothing. You don't even get a response back from them. Ill give it a few more days, then I will let PayPal know. I was really hoping to have found a good place to order from. We'll see. 3 orders.
Hi Donnie, thank you for writing your review. I took a look into your account and see that all three items have been successfully delivered to your location, as explained below:
Order #21066728 ~ delivered on January 28,2017. Tracking can be viewed on your My Orders page.
Order # 21078639 ~ delivered on January 30,2017. Tracking can be viewed on your My Orders page.
Order # 21079202 ~ delivered on January 30,2017. Tracking can be viewed in your My Orders page.
If we can assist with anything further, please don't hesitate to reach out to our amazing customer support team here: http://tinyurl.com/j8eo7hu
Real deal with great savings on awesome products, shipping is normally on time I am satisfied with everything received as it was as promised and advertised
Eric, thank you for writing a wonderful review. We're so glad to know you are enjoying your time shopping on Tophatter!
GREAT SO FAR. I HAVE PURCHED A LOT OF ITEMS AND HAVE HAD NO PROBLEMS. PRICES ARE GREAT. I BUY FROM SEVERAL AUCTIONS AND TOPHATTER IS THE EASIEST TO KEEP RECORDS.
Sandie, thank you for being a great part of the Tophatter community. We're delighted to hear you're having a amazing time shopping on Tophatter!
Nice quality. Nice shine. Awesome fast service. I would definitely buys from this seller again. Recommend.
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Hi Debbie, thank you for your review. We're so pleased to know you are having so much fun while shopping on Tophatter.