TophatterReviews 7,894

Hi Debra, because bidding is real on Tophatter, buyers are expected to pay for their winnings. If payment cannot be made or a mistake has taken place the order may be cancelled. However, after each cancellation a short-term bidding block is automatically put in place as explained in our FAQ here: http://tinyurl.com/z54uval and here: http://tinyurl.com/z6fpw8f. In regards to pricing, because buyers bid on items, the selling price reflects the value the winning buyer is willing to pay at that moment. I hope you'll continue to check out the items on Tophatter and find that deal you're looking for!

Francine, I'm terribly sorry you were dissatisfied with your purchases. You're able to return a item for any reason within 30 days of delivery date. From your My Orders page, with item selected, choose Return Item. For items being returned to a different Country, such as China, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Please contact our customer support team with a valid tracking number to receive your return shipping credit. Our customer support team can be contacted here: http://tinyurl.com/j8eo7hu. Thank you!

Hi Beryle, in reviewing your orders I see Order #21143971 was delivered to your location on January 27,2017. Tracking can be viewed here: http://tinyurl.com/7u5xdbx. A 5star rating was given for the item on January 30,2017-thank you! Order # 21193607 was also delivered to your location on January 27,2017 and a 3 star rating provided for the item on January 30,2017. You can view tracking for this item here: https://tophatter.aftership.com/LJ929394034US. When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: https://prd2faq.usps.com/faq/iq/usps/request.do?forward=emailUs. Thank you!

Karen, thank you for being such a fabulous part of the Tophatter community! We appreciate your continued support. I see Order # 21298786 is in the Returning process and a Return shipping label was sent to your Tophatter registered email on January 27,2017. Please check your email inbox and spam folders for this notification. If you did not receive your label, please contact customer support and the label will be resent. For Order # 20702363 the same info applies, if you have not received your return label contact support and it will can be resent to you. You can contact customer support here: http://tinyurl.com/j8eo7hu. I do hope this helps, thank you!

Hi Lauren, without additional information I'm unable to look into your specific orders. However, please note you can return a item for any reason within 30 days of delivery date. From your My Orders page, with item selected, choose Return Item. For items being returned to a different Country, such as China, we are unable to provide free return shipping labels for these cross-border transactions. In these cases buyers may receive a store credit to offset some of the cost of returning the item at their own expense. Please contact our customer support team with a valid tracking number to receive your return shipping credit. Our customer support team can be contacted here: http://tinyurl.com/j8eo7hu. Thank you!

Hi Sharon,

Thank you kindly for your writing your review. I'm terribly sorry to hear two of your purchased scarves were missing from your package. Unfortunately, as you previously stated, because the item had a different tracking number showing delivery to your location a refund could not be issued. In hope of helping offset the cost for your missing scarves, I've applied a $10 store credit to your account. This credit will automatically apply to your first purchase of $11 or more, but will expire in 2 weeks, if unused.

If we can assist any further, please contact our amazing customer support team here: http://tinyurl.com/j8eo7hu

Hi Vic, I received your reply, thank you! I understand your disappointment with the seller Philip and I'm sorry that this has happen twice from the same seller. With this said, I have reported the issue to our Account Management team for further review of the seller. I do hope you're able to find the same item(s) from a different seller on Tophatter, that you're able to apply your issued credits to. Please reach out to our amazing support team if further assistance is needed: http://tinyurl.com/j8eo7hu. Thanks again!