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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Some very unique items up for sale. Easy to bid and win! Love it! It becomes addicting to play the challenges. Enjoy!
Its fun to bid on things to see if u win some things are worth getting and others not so much. The things i have not cared for some much i still keep even though i dont like them. Then there are the things i have gotten that i really like and so far i have spent under $20 on each thing i have gotten. Witch has been some cool rings, watches, and knifes. They really have all kinds for things and some of the things you will get you will be happy with and others not so much but lets face it you cant touch it and all you get is a pic of what its so it is a gambol and is fun to bid on the things. So have fun and try to keep a open mind
I love this app. It is great. Everything I've won has been just as described so for. I have definitely recommend it to everyone I know.
Customer service will answer but won't fix nothing I got like 55 o more items that they never delivere others items if they refund they give credit them a week later is gone no money scan big time if you win for lower price forget it they take your money later it shows deliver where who knows in China my point tophatter takes people money ones they get a piece of the pie they don't care if you get any items even better take from sellers refunds to buyers tophatters credit if you get lucky then a week later those credit they put it back in their pocket is a win win stealing to get more rich hey and try to report items that they never delivere is like going fishing no luck they are getting better every day the only fish you catch is customer no good service can't even eat they fish your pockets I use to buy one or 2 items before but man the they I went crazy like 7 pages of items I won cheap most of the items well I'm thinking great deal Haha yeah right they fish my pockets so please save your money or you will be next is like Robin the hood they get you too I got kind of broke trading options at Robin hood those I will get then big time soon or later
If you win one of the auctions with a bid that is lower then the average selling price
You will never receive the item
I have filed a complaint with the CA Attorney Generals office
And suggest you do the same
I have been addicted to shopping for the past year now and I can't stop shopping on top hatter and wish it's a great app you can find some really good deals and not so good deals you never know what you're gonna get Life is a big gamble
The 5 flashlight sets that was indicated tophatter web site was not what it. Supposed to be The 5 flashlight each 1 Took 2 AA batteries and the 5 I got only took one each.
When I found out about this TOPHATTER I was a little denial because I have got scam so many times but I decided to give it a try and let me tell ya it's been 1 month now and everyday I shop is so indicted like if your in a casino and the best part about this TOPHATTER is even if you have no money there's games to play which will give you credit and you can continue to shop is awesome
The products are dirt cheap low level quality products. They have fabricated accounts with fake profiles overbidding and raising prices on purpose to force you to spend more money unnecessarily. This is borderline criminal in nature. You can buy everything that they sell outside of Tophatter for much cheaper. Don't be lured into this overrated nonsense, it's a waste of money and of you read people's reviews you will see that in many cases not only are people waiting ridiculously long periods of delivery times but in countless cases they never even receive the products that they ordered or the products arrive broken, defective, missing parts or pieces and of much much poorer quality than advertised. These people should be be sued in a class action lawsuit and ordered to reimburse everyone for misleading, misinterpreting, misinformation, misrepresenting and flawed advertising. Perhaps a prison sentence for fraud would look good on them as an added cherry on top of the cake. Complete Scam!
I am not sure if issue I my fault or the lack of connectivity on your part. I have a number of orders starting on or about Nov. 30,2020 and suddenly go away losing all data for follow up and status. This issue happened again just a day ago, therefore, I do not feel comfortable purchasing anything else and accept the notion I have lost all orders and come to the conclusion I made a mistake by using Tophatter. I have requested a number of times for a complete audit of my account but to no avail. Please help.
Greetings David,
Thank you for taking the time to write your review. We appreciate your feedback as it helps us improve our services.
Every order will always show on the My Orders page and invoices for purchases will never disappear from your account. If you notice that your orders are 'missing', it may be because an alternate account was created and used. In this case, please reach out to our customer support team by sending an email to [email protected] and we will be happy to review your account for duplicates and merge them if needed.
Thank you,
Felicia C
Everything I've purchased from Tophatter has been just what I wanted and just what was shown on site. I only got 2 or 3 items that were not what i wanted, but that was on me, not the sellers. So I thank everyone for making Tophatter a success. John
Greetings John,
This is wonderful news! Thank you for sharing your experience with us by writing your review. We strive to ensure every shopper's experience is a great one and are ecstatic to know this is the case for you.
Thank you for your continued support and valued membership in the Tophatter community.
Warm regards,
Felicia
The products are horrible. I won 7 different items & very disappointed is an understatement. I ordered Dec. 3rd. In time for Christmas not a single item came in before Christmas it was actually the 2nd week of January when they arrived. THE WORST PART IS THEY SELL YOUR IMFORMATION TO OTHER COMPANIES. Since ordering from them I get calls, text & emails constantly. I know for a fact it was this company because it was the only thing I ordered from on line & it actually started the same day I put my information into Topphatters! DO NOT BUY FROM THIS COMPANY DEFINITELY NOT WORTH IT!
Greetings Barb,
Thank you for writing your review.
When signing up for Tophatter services our privacy policy is agreed upon. See our policy of how information is used here: https://tophatter.com/privacy. Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent for marketing purposes the Personal Information that we collect with third parties unless you ask or authorize us to do so.
Warm regards,
Felicia C
Great site win plenty of items. Need to redeem points more often. Got to try it won't cost a penny give it a shot
Greetings Kurtis,
Thanks so much for the positive review and for sharing your experience with us. We're excited to hear you are satisfied with your purchases and the fun games implemented to enjoy bidding/buying even more!
Warm regards,
Felicia C
To all that don't work for tophatter contact me if they have stolen or ripped by TH. Sellers see my strategy before thinking of selling hear my story and be a friend follow my page and learn my secrets of *******% satisfactory with buying and bidding.
Just need a way to prove you don't work for top hatter and it is not known what that would de as I just now am thinking the part of pm my email and stuff into my strategy and sharing the fun and it will soon be all who reply's best site on the internet as is mine. Don't lose out don't put up with that criminal sham they con us into I can sue but I can do better that even I can get payed email me at *******@icloud.com and please post photo and name so I can cross reference with the employees of tophatter is a has to.
Let the teaching begin, and don't delete the app or account only the sellers side if your smart it's profit I'm speaking here with only fun to make it it's a job of mine having been done wrong and scammed myself to share my fun as I am not greedy but very smart. Lol christian 30 years old treasure hunter and gold miner, and jewelry salesman, and New age product inventor. Stay at home gamer that loves to learn and go out and adventure. Hmu
Beginners listen up here's how to show tophatter that your not fools you too if you have been stolen from or scared as I have had done to me as well as had a freaking awesome time on the TH web site with over 200 items won almost all my badges and made a really big profit every time I use the buying side and biding side of this site. Now selling on the other hand just don't it's not fun and if you fall for it and end up paying tophatter I can't help you their. They get colder and colder the higher you go up the chain of command. Even to give BBB the cold shoulder when they lose an argument like they did to me. So here's a list of tips on profiting on tophatter while saving up to 20x the original projected discount of a big win bid on an item.
1:: you will get kicked for a time of 24hours if you cancel 3 items in a row consecutively.(unlimited cancels on all items within 24hour time of payment or win)
2:: don't sell on tophatter it's going to turn out in a debt of fees and confusion while billing you without notice or education to inform yourself. They don't keep the as advertised amounts of $ if said you would receive $50 for spending or $100 for sellers fees they will give you credit twards listing items but that's it. Then scam a bill to you.
3:: ok the menus in the upper corner I'd a must see. In the drop down menus you will see a search option.
This area is a page with only a search bar on it all alone. So people won't draw to it as often and forget about it there I sent even advertisements on the page. Ok your best friend if you use eBay to go check prices and back and forth the whole researching items for resell. This is actually a buy it now catalog of the items of TH that you can search through it's gotta have everything and everything ever. More than you can imagine. Search the item you like before bidding Save up to 10x even 20x your pocket money and mass discount it as most people will pay for crazy price 10-20x the buy it now price.
4:: if you just start bidding on top hatter you will definitely get addicted it's fun we all do. When it's a month later and you are used to how it works you always think " all the money I spent on those few items when I coulda bought all this" so before you rush into it pay attention to tip 5 it's very serious you do this tip5 every day for about a month or what ever your comfortable to drop dip 5.
5:: strategy for starters when bidding. Ok it's a first visit and your thrilled and excited ya ok now the time you patiently put into looking for the good deals really is worth it. On days I don't buy a thing I still spend an hour or up to 5 hours for nothing. But tip 3 solved my problem 90% and learning patients is the difference between buying 1-2 items for $20 or buying 15-18 items for $20. Really does make all the difference so I'll continue in tip 5.
7:: I'd say to buy or bid 3 items in a range of 4-5 days and then after the 4-5 days another three and 4-5 days another three and so on while using patients to watch you tube videos on the site and to learn what tip 3 had to offer as well as view other cat Igor ya on the top of the page and see and note what people are paying for the item a day or two ahead of the initial day to bid.
8:: when your buying items and you use the chat bubble for customer assistance just try and settle it with the bubble rep as most possible it's useless to ask for a manager. The system TH has is your the one asking for heals and expect it and costumer is always rite. Rite? Wrong if you are trying to take steps towards the solving of an issue the asking for a manager or supper visors and up and up, in actuality you are stepping backwards and it's really a step back every time till you will want to sue the.
9:: myself still on the first two hundred dollar I initially put in to TH I am two years later still using and buying items with money that legally is mine am in all rites to it if I do it rite. Never ever rate items on TH why? Because ifs a 100% sure way to never get that item a refund ever. That's for each individual purchase so it's not really needed.its possible you might need a return later or some time and won't be able to.
10:: returning an item that has been stared reviewed is worthless if you have it in hand or not it's going to ask to return it to the sender or seller and you package it in the package it came in and pay to send it back yourself and they refund it then.or tip 10-11 And 12are your best friend of all tips. As they tell why provide the profit side of TH.
10:: item delivery's only about 5% of delivery's are sold by a seller that delivers on time the rest are over seas and they do not make it on time never have never will. About a month to receive an item on TH then if you didn't receive It on time 3-5 day wait and still if no item after 7 days you can report a late delivery option. After that option about 5 a month later they scheduled a fee fund. Some take up to 5 months to arrive.
11:: when an item is in transit is your best friend means another day till said arrival date states and no item and if it's in transit bu5 you received it early double yes woohoo. And many items end up being I. Transit way after arrival and till sometimes past delivery date assigned at first. Now without reviewing an item you can always ask were is my item it will tell you were it is and optional return Option or delivery notified. Even after delivery without review you can ask where's my item. And wait a month and 100% refund that item. After assigned delivery date at purchase 7 days till you make it late delivery And 3 weeks till a full refund.
12:: with a tip aquatinted costumer as you should be reading this for now into this tip list. You can buy about exp=( 5 items for $6-$20 Let's say $20 Ok now you are out $20 till about a month later while spending even another lets say $50 and another $20 in the week after and the other $20 the week after so in 3 weeks your no items and out $90 not too fun realizing wow a month or more may be two months till I get my item.)well thanks to the tips here your notified and educated for that shock. Ok come to the first item a month later and you might get it early or late so either way don't review it and just wait for your next package by the next package just a week after go and report late delivery on the first package and so on. The third and fourth package same a week after do a report and now lets say it's about 3 weeks after the report of late delivery, now you should be getting your refund added to your account and the week after another and another and another on and on. Instant refund and free items were one might not show or be off order lost or stolen.
13:: now that you know the get my profit it's in the items you buy and how many you buy and how often you buy items that's matters. This will be able to calculate your profit as you buy and a system forms when you get the hang of it. That example above is for the $20 a week and that system I started on the about 20 items for $30-$40 every 2-3 days if not more would them realize strategic patterns and all these tips here put them to use and I was getting packages in a month while being bumped out I dident go buy on amazon or at the store or ebay that all deliver really quick not like TH. But when the items showed in a mass amounts day after day after day and week after week I formed a jewelry shop and supplied presents and birthday gifts for two years and with the refund strategies I made I still got credit every other day adding to my account from items I ordered two months or three months ago that were not here in time you know ""in time"" delivery late always late those packages hardly out of 200 wins a 5% rate on on time delivery's. And if you need more proof email me at [email protected] I'll invite you on my profit margins and see it your self. Thanks and wait for my second review of tips.
You get small products like barbie doll size or they never send you your product or it's broken. Spent 60 bucks and didnt get $#*!. I will never ever use tophatter again. Thanks asswholes!
I've won tons of bids, only to receive about half of them. And most of that half is crap! They like to say the product has been delivered when it has not been. If they don't like your bid, they claim it's being sent but then when you complain it hasn't arrived, they sometimes credit you with their credits instead of giving you your money back. This is a disgusting site that should be investigated for fraud! They are nothing but thieves!
Cheap made items, disposed of most, you win a bid then they canceled and you get back item cost, but not shipping fees. Garbage site it should be called. I'm a TOP HATTER!
Hi Wanda,
Thanks for writing your review and sharing your experience with us. We strive to ensure all sellers are following guidelines and that every transaction is a great one. I'm very sorry this hasn't been the case with you. Because we aren't the seller of the item we provide excellent Buyer Protection against non-delivery and misleading items.
Refunds could have been provided by opening incident reports for each item under the My Orders page. See details in our FAQ here: https://help.en.tophatter.com/article/65-return
Additionally, when a refund is processed the entire amount is returned - shipping included. For assistance with your orders, our customer support agents will be delighted to help. Please send us an email at [email protected].
Thank you,
Felicia C
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
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Greetings Twanna,
We appreciate the amazing review and continued support. Knowing that you're shopping experience has been great makes us all very happy.
Thank you and happy shopping!
Felicia C