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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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I was VERY impressed with Tophatter,
I actually wrote a note to the CEO, inside of LinkedIn
The site is AAA PROFESSIONAL and the transactions were super smooth.
I would advise that people fully read the descriptions of the items, I can see where people make a flash decision.
I am VERY satifisfied with the productions and the transactions.
JAK
PS: we intend also soon to be a valued Seller in the near term
It's a fun and exciting way to get some amazing deals if you are patient. Just keep looking and trying. I've got some things I never thought I would be able to if not for tophatter
Thanks for responding to Tophatter's experience survey, Mike!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Always a fast response to questions or concerns, really has a buyers best interest, I have bought a lot on this site, some I thought was cheap and some very very good deals, when I have an issue and need to return I am always accommodated... love this site
Hi Robyn! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great and indeed, our team always strive to give our customers the best service!
We greatly appreciate your continued support!
Warm regards,
Graciela
I was disappointed with my last order, not as pictured or described and no instructions. Very disappointing indeed.
Hi Lance, thanks for responding to Tophatter's experience survey and we apologize we did not meet your expectations.
This would be considered an item that is not as described. You can request to return an item within 30 days from delivery for any reason. If it is still within 30 days of receiving the item please request to return the incorrect item for a refund.
See details here: http://tinyurl.com/h7xokwj
Thank you,
Graciela
I had a incorrect product sent and I asked for a refund, the whole process was easy and simple. All the products I have received have been great and the experience of bidding is fun.The product range is diverse and interesting.
Thanks for responding to Tophatter's experience survey, John!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I love biding at tophatters & winning & the service is great. I just wish that the sellers would lable the seed packes as to what is in them that would be great PLEASE
Hi Diana! Thanks for responding to Tophatter's experience survey and giving a great suggestion!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I love Tophatters! I'm fairly new to this site but I've bought several items and have been pleased so far. Looking forward to bidding more...
Thanks for responding to Tophatter's experience survey, Sandy!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support!
Warm regards,
Graciela
For the most part I have had a very good experience, but even if there is a problem, I have found thier customer service to be totally excellent... every problem was handled with a day, if not within hours. Sometimes even right away. I highly reccommend them.
Thanks for responding to Tophatter's experience survey, Carl!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
Top hatter is a Great place to get the things you need at Great prices plus its fun to compete and win the items you want.
Thanks for responding to Tophatter's experience survey, Nancy!
We are happy to hear such feedback. Please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Warm regards,
Graciela
Productos de calidad superior a los precios abonados. El plazo de entrega es mejorable sensiblemente.
¡Hola angel! ¡Gracias por responder a la encuesta de experiencia de Tophatter!
¡Nos complace saber que su experiencia en Tophatter ha sido excelente! ¡Apreciamos enormemente su continuo apoyo!
Un cordial saludo,
Graciela
Tophatter is a lot of fun and not too expensive.
There are always a multiple of items that can please everyone's
Search.
Thanks for responding to Tophatter's experience survey, Irvin!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
I ordered lots of stuff they said my ring would be here on a certain date and it sure was. I love it. I'll be getting alot more. Lol
Hi Joann! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly.
Warm regards,
Graciela
I have just recently started using Tophatter and so far I am very pleased!
I love the Harry Potter Music box and gave it an excellent review.
Alternatively, an item arrived that didn't work properly so I decided to send it back. The money, including the postage was returned to my account immediately!
I cannot fault your customer service.
Thanks for responding to Tophatter's experience survey, Michelle!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Warm regards,
Graciela
Auctions won on the cheap seem to get messed up resulting in a refund. When you pay close to retail, items show up just fine. Ive had items conveniently shipped to wrong addresses and one has been sitting in preparing status for a month now. Refunds were issued, but thats not the point... if Tophatter wont push the sellers to make right on their sales, I will not continue to use their service.
Hi Chris, thank you for the feedback and we apologize for the inconvenience.
Please contact directly our Customer Support Team and provide them with your order number so we can investigate.
We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you,
Graciela
I love this app! Items are as they say. Any issues Ive had always been quickly been taken care of. Most items come before estimated time. I have been ordering for over a year and will continue!
Thanks for responding to Tophatter's experience survey, Kristina!
We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Warm regards,
Graciela
I got fascinating prices. Ive won many bids, and most of the stuff(electronics) that I received were high quality, the only small draw back is slow shipping.-everything else-hurrah
Hi Alaa! Thanks for responding to Tophatter's experience survey!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.
Again, thank you and we greatly appreciate your continued support!
Warm regards,
Graciela
I always check other retail sites including the big A for comparision pricing. Unless you get low price including freight the other retail sites are just about the same price if the bids go high. I bought a hi-intensity light at a good price (very happy with the light) but they do not come with the special battery needed. So when you buy the battery it is the same price as online retailers which includes the battery. The one thing i really don't like is the retail price they use to determine what the discount is. Their price is 20-30 times higher so the price you pay is not much less than the retail price elsewhere and you don't have to wait a month to get your merchandise. You can get some good bargains but do your homework first and read their descriptions carefully so you know what you are getting. I don; t buy the clothes or jewerly so I can't say if they are bargains or not.
Hi, thank you for the feedback and we apologize we did not meet your expectations.
The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
Thank you and let us know if you have more questions.
Regards,
Graciela
They very nice stuff at low prices and the live auction is fabulous I love it pretty much find anything you need
Thanks for responding to Tophatter's experience survey, Cheryl!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community!
Warm regards,
Graciela
Absolutely love this website. Easy to use and the majority of the products are great. One of the best things is your item is not what it should be you can let them know.
Thanks for responding to Tophatter's experience survey, Cheryl!
The team here in Tophatter is thrilled to hear such good feedback. Thank you for your support!
Warm regards,
Graciela
This is so much fun and really good stuff rings watches but I think shipping is to high on sheets and some other house hold stuff
Hi Amy! Thanks for responding to Tophatter's experience survey!
We are excited to know your Tophatter experience has been great.
However, I am sorry that the shipping cost did not meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
If you need assistance, please reach out our dedicated customer support team via email 24 hours/day, with response times less than 2 hours: http://tinyurl.com/h7xokwj
Thank you and regards,
Graciela
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Hi John! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and we are delighted to hear you have enjoyed your time on Tophatter!
We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela