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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sorry but I can only give 1 star because I've found that the pictures don't match what your selling and you have to really read the description to know. I found that most are coming from China and can be found cheaper buying directly from Ebay. I went crazy the 1st couple days and spent a lot of money and when did research realized deals weren't that good and I over paid on most of what I bought. Have some items I bought almost a month ago showing still in China.
Overall I give Tophatter a 5 STAR ratting. Sure, ever once in a blue moon a small snag may pop up, however, Tophatter makes it all OK! I have bought over 200 items in the past few months and am very pleased with the average timely and secure delivery of 99% of the items. My wife just loves all the items I've won for her on Tophatter, the people who have received them as gifts are more than pleased and I, I love the "hunt", hoping that I snag what I wan't at a low to very low price! Thank you Tophatter for a great experience!
Hi John, thanks for responding to Tophatter's experience survey and the team here in Tophatter is thrilled with your feedback!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I bidded on coins since I`m a coin collector and unfortunately bidded on some coin copies. I was not happy about it once I realized they were not authentic.
Thanks for responding to Tophatter's experience survey, Tina.
Please be advised that sale of counterfeit items is prohibited on Tophatter. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Thank you,
Graciela
I like the wish site but I love top hatter especially the browser part better than the bidding part but I like it all
Thanks for responding to Tophatter's experience survey, Sherry!
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
Has delivered exactly as advertised always. I continue to use them. Easy experience to work with, pay after you win is a plus... not spending money to buy "bidding chances". Nothing but good to say about my experiences.
Thanks for responding to Tophatter's experience survey, Mike!
Thank you! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Regards,
Graciela
I have bought a lot of things and I have been very happy with everything I have purchased. I have been pleasantly surprized at the shipping. It comes when you say it will come. I'm just delighted with all of it. Thank you very much.
Thanks for responding to Tophatter's experience survey, Milly!
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Regards,
Graciela
I like it the only issue is how cheap alot of items are. RSP on items is a lie. Just wish you guys would be strig b t up about the items. Most are fake junk. Sorry but I'm telling the truth. Not saying all but most are
Thanks for responding to Tophatter's experience survey, James.
The struck-out price shown is the suggested price of the item as provided by the seller. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection. Please see this link for more details: http://tinyurl.com/jeura4f.
Moreover, kindly note that sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.
Thank you once again for your feedback.
Graciela
Items are shipped fast. And have been very pleased with items I've purchased, some for more and girls for others.
Thanks for responding to Tophatter's experience survey, Michael.
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
Some of the products were received quickly. However some of the first ones ordered seem to be stuck in China yet. Also confusion on same tracking #s for different items. Then when contacted about it, somehow items got cancelled or refunded... Enjoy the products that I did receive.
Thanks for responding to Tophatter's experience survey, Elvira.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter. We greatly appreciate your continued support!
Please feel free to contact our Customer Support Team if you need any help. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thanks!
Graciela
Without spending a fortune, I can quickly order whatever I choose. There is no hassle and very user friendly. If for some reason you are not satisfied, you can return your purchase. I am a return customer.
Thanks for responding to Tophatter's experience survey, Soni.
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
I would have given this app 5 stars but I will have to be totally honest some of the product or items that are viewed aren't what they are. Meaning when you receive it in the mail it's not at all what the picture or captions stated. I had to return a number of things due to missing parts, false advertising item, item previously opened and re sent, items not working, etc. but all in all I do like this app I will continue to purchase items but now that I know I will take the time to read the item carefully and make sure that the item is what they say they are.
Hi Armand,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We truly are delighted to have you as a valued member of the community.
Kind Regards,
Angelique
Many purchases from this site have resulted in much satisfaction from those who were gifted the items. For the most part all were within specifications listed. Recommend this auction program.
Hi Anthony, thanks for responding to Tophatter's experience survey!
Thank you for your review! We are excited to know your Tophatter experience has been great! We greatly appreciate your continued support!
Happy bidding!
Graciela
Every items I've bid on I've won at a reasonable price!! Shipping was low or free and my products arrived on time and great quality!!
Hi Precious, thanks for responding to Tophatter's experience survey!
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I love this app...,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Hi Asa, thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
The 90 second auctions are great. Some of the items offered are not very appealing. Some are pretty cool. On a scale of 1-10 I would rate Tophatter a 1o for service and accessibility, but the products offered a 6. But still fun!
Thanks for responding to Tophatter's experience survey, Joe!
We are delighted to hear you have enjoyed your time on Tophatter and appreciate you being a key member of the community! We hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
Happy bidding!
Graciela
Not all is as it seems. 75% of what I bought was not as advertised. Could have bought better and cheaper on Amazon.
The best thing about Tophatter is the excitement of the auction. But like a carnival booth, you walk away with junk.
So pleased with everything I've gotten here! Couldn't be happier! Surrending money and making money! Great is an understatement for how good this site is!
Thanks for responding to Tophatter's experience survey, Steve!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela
I won an auction for a 7" tablet at a high bid of $26. That evening, after my payment had been verified, the seller cancelled the sale and refunded the money. This is supposed to be an auction with no reserve bids but if the sale is too low then the seller just cancels the sale. This is fraud.
Hi Kevin,
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Kind regards,
Graciela
FAQs forced when click contact us, which start with only 2 high level categories to dripl down: BUYING or SELLING. Absolutely nothing regarding account, profile, comm preferences. Despite ubsubscribing multi days now for extremely frequent marketing messages, they keep coming. No info regarding the ubsubscribe process when doing so + no way to easily contact or even find FAQs related. Will begin the drill-down process to find whatever potentially available info there MAY (prob is not) provided which is already intentionally difficult to locate if there at all. Contact them? Pls.
Hi Beth,
I'm very sorry to hear you're experiencing trouble unsubscribing from Tophatter newsletters. At the bottom of each email, there is a unsubscribe link. If this does not work please reach out to Tophatter to request your account be unsubscribed and the support team will be happy to help!
Tophatter offers 24-hr customer support through email. You can complete this form: https://tophatter.com/support/contact?topic=Buying or if you're writing about a specific order, visit My Orders, click the item, click Order FAQs, then click Contact Support and detail the issue.
When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Respectfully,
Felicia
I ordered to much as tuff I stupidly told them I needed to cancel some so they blocked me from going in. Now stuck with all this stuff and if I want to return I have to reach out to all the suppliers in China... More money I don't have, im out about 2000. 00. Really need to te return alot of stuff! Alot more orders but here are 2
Hi Lori,
I understand the disappointment this incident can cause. The block is only temporary and will release automatically. Please review Tophatter's cancellation policy here: https://tinyurl.com/y8uzqbag.
If you have any questions, please feel free to contact our Customer Support Team via email here: http://tinyurl.com/j8eo7hu. Thank you.
Graciela
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Hi Lori, thanks for responding to Tophatter's experience survey.
If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you for understanding,
Graciela