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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Quick fast and resonale no fee until you have winning bid Americas Best Auction you cant go wrong and tophatter has the fastest shipment
I love everything except not being able to communicate with the seller. For example, a seller sends me the wrong item, they still have it, but the buyer ends up returning the wrong item and only getting a refund instead of the correct item. Next time I see the item I want, I might have to get into a bidding war to get it. This could easily point to fraud as the seller "could" purposely send the wrong item if the item did not sell for as much as they wanted and then relist it! This lack of communication is ripe for fraud!
Hi Don,
We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving the functionality of the platform, I thank you for sharing yours.
Please do know your voice is heard, I personally sent an email to the manager about the ability to offer exchanges/replacements. Because we aren't the seller of the item and don't have access to the seller's inventory I'm not sure of the challenges that might come with this.
As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
Buyers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Excellant products very affordable. Will keep buying thru your company. I would like to rate younat 5 stars
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your happy with the products on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It is my first time join this company. It is cool and cheaper. I loves to shopping. It had fun to bid to win!
Hi Sharon,
Welcome to Tophatter! We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you are pleased with the bargains and have fun bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I like the format. You have to know about what you are bidding on. Some product is good some is crap. I have gotten approximate 10 items with two being junk. I know I should not be expecting to much for the price that you pay. All in all I will give 4 1/2 stars.
Hi Terry,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I havent been disappointed once and I have ordered quite a few items. Its lots of fun bidding too. Its exciting.
Hi Monica,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I am an online shopper, I adore the auction that TopHatter does, Once you win, you pay and the shipping cycle begins. In most cases shipping is fast. China takes a little longer but that's to be expected. If there is a problem with an order, no hesitation, immediate reimbursement to your account.
Good Job guys.
Hi Barry,
Thank you for your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Have a great time on Tophatter!
Kind Regards,
Angelique
97% of the time the products are a good quality at a good value and most of the time prompt service.
Hi Randel,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
It's fun bidding n even better when you win! Has a great deal of selections, you name it, it's here. The cost is a big plus. Good quality, all new (not used). Exciting, fun and makes shipping fun!
Hi Denise,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique
Love this site. Short and to the point bidding. Everything I have won has been great. Easy to become addicted to this site.
Hi Lawerence,
It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
I am on Tophatter several times a day. I just love bidding on items, some I not sure if I even want them.
Hi Tom! Thanks for responding to Tophatter's experience survey!
We are thrilled to hear your feedback. We truly are delighted to have you as a valued member of the community. Happy shopping!
Regards,
Graciela
Anyone should be able to find something they want or need it's hard not to bid on these items they are so many things on this site
Hi James! Thanks for responding to Tophatter's experience survey!
Thanks for the great feedback! Please continue to visit Tophatter for more exciting items!
Regards,
Graciela
I like the quick auctions. They have something for everybody. And I have no problems receiving my stuff. Just a shout-out thank you top hat.
Hi Tom! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Happy bidding!
Graciela
I have enjoyed the "shopping" experience on Tophatter since approximately 2015. They have some beautiful jewelry, neat items such as a monocular, car cameras, helmet cameras, hand held games and consoles, pocket watches, hair accessories and the like. They have so many items you could not name them all including televisions, tablets, etc. The prices cannot be beat! I love the thrill of bidding on those particular items I am interested in and if I am looking for something in particular and don't have time to sit and bid, I jump online to Tophatter do a quick search and purchase the item I am wanting. The sellers try to package the items so they are not damaged during shipping and most items arrive sooner than expected. Some items ship for free, however, those that do charge shipping, it is usually a minimal fee and you always know if you have to pay a shipping fee when you bid on the item. Tophatter, in my opinion, is the best bidding site I have ever encountered.
Hi Diane! Thanks for responding to Tophatter's experience survey!
We are happy to hear such feedback and please keep on spreading the good words! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
Fantastic! Unbelievable The best place to shop the best program simply unbeatable! I bought for my grandma for my daughter from my grand grandma great grandma Dora unbelievable unbelievable unbelievable
Hi Abraham! Thanks for responding to Tophatter's experience survey!
We appreciate your kind words and continued support! We truly are delighted to have you as a valued member of the community.
Happy bidding!
Graciela
There is NO real person to talk to and no one reads their messages! I have been blocked for 24 hours for items I did not bid on. Item changed in midbid and eneded up with something I was NOT bidding on. Fb page says contact customer support-bwhaha there isn't one!
Thanks for responding to Tophatter's experience survey, Penny and we are sorry you feel that way.
Our Customer Support Team can easily be reach via email here: http://tinyurl.com/j8eo7hu. When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
Thank you and regards,
Graciela
Like this and have been pretty happy with my experience except when you bid for something and win it at the lowest price and the seller backs out. This has happened 3 times to me and say they are out of the item but then comes up for auction over and over again. You have to really check what it is in the description because what is pictured may not be exactly what you think your getting. Overall its been good
Hi Marie! Thanks for responding to Tophatter's experience survey and sharing some suggestions.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Please let us know if you need any help and we'll be more than happy to assist!
Regards,
Graciela
Ive ordered everything from cameras to clothing and the one time I had a tiny problem they issued a refund immediately! It was so great not to get that it will be 4-6 weeks policy quoted at me. Im going to be shopping at Tophatter a lot!
Hi Angela, thanks for responding to Tophatter's experience survey.
Thank you for your continued support and taking the time to share your experience with us. We truly are delighted to have you as a valued member of the community.
Regards,
Graciela
A couple of years ago I started using Tophatter. Loved it. Last few months almost all of the products have been junk! All the clothes would nearly fit a preschooler!
Hi Cheryl, thanks for responding to Tophatter's experience survey.
We're sorry you feel this way. If you have a problem with a purchase or feel you didn't receive what was described we have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e.
Thank you.
Kind regards,
Graciela
I have bought 30 items. One item a pen,, mail said it was delivered. It wasn't. I reported it was not delivered to this house. The answer was cant do anything. I said fine, let me at least buy one. It looks like an Item I would use. Nothing good has cone of all this
Hi Gus, thanks for responding to Tophatter's experience survey.
When a package shows delivered to your location but not received, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If you need further help, feel free to contact our Customer Support. We can be reached via email here: http://tinyurl.com/j8eo7hu.
Thank you for your understanding,
Graciela
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Hi Richard,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique