TophatterReviews 7,894

I ordered three items to start out with to see how the app goes and my fears were proved right. One of my items came in and didn't work. One of my items came in but in the wrong color and now I either have to live with it or pay to return it to CHINA! And the third item, a hand-held video game system, came in and works but the screen is so small that it's hard to enjoy playing the games on it. The display screen dimensions are not listed when bidding and the advertisement makes it look at least double the size that it actually is. Be cautious about this app because you'll have fun winning an item at auction but when it comes in you will be disappointed by what you actually get. To be fair, they did refund one of the items for me but that's as far as I've gotten.

Several items I won on tophatter were refunded, the bids were fairly placed, I won and paid. I thought this was a auction site where the highest bid won. The Chinese accept only the highest bids placed on items and refund if your bid does not meet their expectation. Twice my browser has been hijacked while on this site, be careful, they search your pc and you don't even know it. There are better sites out there, stay away from this one!

We tried Tophatter and enjoyed the fun of bidding. But then reality hit! It takes FOREVER to receive the products. Then comes the REAL HEARTBREAK. The products are NOTHING like what is advertised. The quality is EXTREMELY POOR and they come in cheap packaging with no instructions.
They readily accept returns alright, if you are willing to pay two or three times the price you paid for the product for return shipping.
Looks like fun but... DON'T DO IT! You'll be SORRY!

Just no! I joined tophatter over a year and half ago, maybe it's gotten better, but I doubt it. I purchased quite a few items, received only a few of them. One purchase wasn't all there and some were broken, but it was a too bad for you situation, I contacted the seller who told me and i quote " well what do you expect, I sell these for a lot more than they went for, so you get what you pay for". Now, I cannot help that no one bid higher than me on this purchase nor should that matter, you advertised certain items, that's what I bid on, but please don't think customer support stepped in and said now hold on that's wrong, nope, they said well we cannot do much about it! So, there's that, but it gets worse, about 7 items I bought never arrived, so i contact customer support about it and they say it says delivered and it did, however I went to my post office to inquire about it and they looked up the tracking and informed me that it wasn't a legitimate tracking site that tophatter uses. So, yes it shows delivered but no it's not legitimately delivered. One item arrived two months AFTER it showed delivered! I again contacted customer support to inform them of what my post office found out and they said well, sorry. So, unless you want to give your money away and hope your purchases arrive, I would stay well away from this site!

I bought a name brand cosmetics item on a lark not knowing what to expect. It showed up rather quickly and I was impressed. I was not impressed as soon as I opened the package and saw the actual product. I own several items of the real product so it was pretty easy to tell it was fake. Fortunately, tophatter has a great return policy for fakes. I submitted my request for refund and immediately got my money back.

Three times I ordered a watch which was advertised and photographed showing a WINE COLOURED DIAL.
THREE TIMES I RECEIVED A WATCH WITH A YELLOW DIAL.
CANNOT GET SATISFACTION FROM THE LYING SUPPLIER!
NOTE: TOPHATTER IS NOT AT FAULT!

I have a big problem with this company. About 5-6 wks ago, I high bidded on a hearing amplification product. Much to my surprise 2 of this item showed up in my mailbox on 2 different days. I NEVER bid on or authorized a 2nd one of these. On 2 occasions I have e-mailed customer service only to get back the same generic e-mail saying that I would have to send the item back to China. I bid $14 and the return cost for this unauthorized item would be $14.59. That is a financial lose to me on an item I once again NEVER bidded on! Unbelievably lousy customer service. I strongly believe I was ripped off and I will NEVER do business with this company again. After you read this, I hope you will consider the same!

Thanks for your comment on Sitejabber. And understand, I call the shots like it is. If you look at my other review, I praised the action taken by TOPHATTER Regarding return. BUT, If you are really all interested on products sold on your Site, please send me a address and I would be MORE than Happy to send you a Box of stuff I have purchased on TOPHATTER, and some that I didn't ask for a return. (Just took it as YOU GOT ME on this one) SERIOUS, I will send it to you (you pay postage) but items I paid for you can keep. THEN, you come back onto this site and tell me what I stated is UNTRUE and I will delete this review, and write a complete apology. My review is in no form to hurt or condemn your site. (A lot of people like cheap China Made Junk/ that is why we have Dollar Stores) It is a fun site to play on, but the stuff on the site isn't what it appears to be in photo. I have got a few items that I did like. ( A light cup, that has lights on bottom and they turn on when you pour liquid into it) Describe Cup for beer, and show a couple cups in picture, You get 1. Drink beer in it.? Sorry Mr. Graciela, maybe my mistake, because I live in TEXAS, and this cup holds a max 4 oz... We do shots that big. But all else saying, it was cute how it worked, made of plastic, and maybe a novelty item. Total cost $7.00, And then you have these rediculious retail prices.

This is a great way to get a lot of gifts for any family member or friend. I love competing against others and i really love the victory of winning. Items are cheap enough for any wallet, the time that you receive your product is great and if, for any reason at all, you need to return an item, it's super easy. I love the fact that its all done through the site and that you never have to speak to anyone... unless you choose to. I shop here frequently and am glad i found Tophatter...