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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have not experienced any shoddy
Or cheaply made products as yet.
I browse alot to read description
Of upcoming bid items.
I would suggest that on jewelry
Such as 925 sterling silver, it is
Clearly stated that this is pure,
And "shiny" 925 is coating?
I buy w/o bidding at times cause
Getting item is done deal, vs time
Wait for bidding. Can concentrate
Browsing longer; no worry about
Missing actual online bidding.
This website has pretty much any and everything your heart desires... from jewelry to clothing and the prices are great!
Hi Shirley,
Thank you for your review.
I'm happy to hear you are pleased with the variety of items and pricing on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Ive really enjoyed the TopHatter app! There is a new selection of items everyday. Bidding is easy and you dont have to pay to bid. Ive received several items so far and have not been disappointed. Make sure to do your research by reading the reviews for each item before bidding. I attribute my good luck so far to reading reviews and descriptions carefully and not impulsively bidding. I would definitely recommend this app.
Hi Stephanie,
Thank you for taking the time out to complete the review, much appreciated.
I'm very glad to hear you enjoy shopping on Tophatter. Reading the item description is key in determining what you will receive so I am very glad to hear that you take time out to read the item description as well as the reviews.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Good quality fast service and Honest Company love it I've recommended it to my family and friends and they love it too
Hi Edith,
Thank you for your review. We value your patronage and appreciate your confidence in us.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great stuff at low prices if you don't like something they refund right away. Auctions are fast and quick most of the time having free shipping. You can't beat it give it a try and once you do your hooked.
Hi Deborah,
Thank you for your review.
I'm glad you've been pleased with the variety of items and bargain pricing, as well as the service. Thank you for shopping on Tophatter. We value your patronage and appreciate your confidence in us.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I only had one of 12 orders arrive in bad shape, everything else was a great deal and good quality. Even when there is a problem, it is hassle-free to resolve.
Hi Amanda,
Thank you for your review.
I'm very happy to hear that you been pleased with most of your items, and glad when there was an issue it was handled in a satisfactory way.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Thank you for shopping on Tophatter. We value your patronage and appreciate your confidence in us.
Happy Bidding,
Angelique
I love buying from this company, they give Great Service, fast shipping of items you purchase & Reliable. They make all their products visible for buyers to know the next product that will be the next to sell in the store. I like the company. Thank you
Hi Qudous,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
On this site every day. Only 90 seconds to bid.not like other sites that take several minutes or longer.
Hi Lou,
We appreciate you taking the time out to leave a review. Thank you for shopping on Tophatter. We value your patronage.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
About 2/3 of the 23+ items i have ordered from tophatter have underwhelmed me. I have had 4 items show up broken or just non functional at all and have had to refund them... would prefer a working item that i paid for but $ back is okay too. You guys have a great idea but 75% of the sellers/items on here are not at all how they are portrayed in the descriptive pictures of said items. Very satisfied with the things that showed up intact and looked like the picture I payed for (mostly jewelry to be honest; and its all China cheap with $1,000+ crossed out to make you think they are real.) Very fishy sellers on here
Hi Derek,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have ordered many things from this service. Some of the items were "sketchy", but Tophatter treated me fairly and appropriately.
Hi Con,
Thank you for your review.
I'm pleased to hear our dedicated support team was able to handle your concerns in a way that was pleasing to you.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love the fast auctions! Plus there are lots of different items always coming up. So I am sure there is something for everyone.
Hi Cathy,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you enjoy shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most items I have purchased are great, and when something is not great, you take care of it immediately. That kind of service is much appreciated and very difficult to find in today's market. Thank you
Hi Sally,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have made many purchases with Tophatter and have been very happy with them. I have had only 2 times been a little upset with a product and each time Tophatter immediately refunded the price and shipping. I will continue to be a very happy shopper with them.
Hi Paul,
Thank you for your review.
I'm very happy to hear that you have been pleased with your items and service.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Tophatter is a great site. You can get some good items from them. And if something was to happen, tophatter will look into it.
Hi Mark,
Thank you for your review.
I'm happy you're happy with service and enjoy Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Most of the things i have gotten are really great i have gotten comets on my watches i have gotten. On the other hand i have gotten some things not satisfied with but there okay. Like the flat brush was very small and the head phones weren't what i expected. But overall most of the things are great. Thank you tophatter.
Hi Donna,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I think you guys can put more items on your site, there are a lot of one thing and nit enough of others, change it up from time to time, but all in all great site some of things take way to long to receive and other things say brand new and they are not so i give a strong 4 star
Hi Dan,
Thank you for taking the time out to reply to the review.
We are always looking for new sellers to increase the product variety on the site, so please know your voice is heard. I hope you'll continue to check out the items on Tophatter as we bring in exciting new supply over the coming months.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything I have ordered has been exactly as listed and has been delivered in a timely manner. I have been very happy with all products that I have purchased and highly recommend Tophatter to all interested.
Hi Ted,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Ive had lots of fun on this site. Found oodles of great deals too! My fiancé thinks I spend too much time here tho. Lol. I have found several Christmas presents and birthday gifts. I love the jewelry. Received compensation very quickly if any problems have arrived. Ty
Hi Angela,
Thank you for your review.
I’m so happy to hear you have been happy with service and able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
I have really enjoyed using Tophatter. Its fun to bid on items, sometimes you win, sometimes you dont. I really like that I dont have any issue returning items, if somethings wrong they fix the problem.
Hi JeriKay,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that you enjoy Topatter and our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Ive had some issues with a couple of things, but yall have been caring and very supportive. Thank you all for that.
Hi Greg,
Thank you for your review and for being a valued member of the community, we appreciate you.
I'm so glad to hear you are pleased with the service from our dedicated support team.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Jared,
Thank you for your review and suggestion.
I'm pleased to hear that your overall experience on Tophatter has been a good one.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique