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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love everything I ordered. Since I've started shopping on Topphatter, I've turned another of others on to it as well. After seeing what I bought, they too began installing the app on their devices.
Hi Vashone,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Some of the products are of poor quality and you never know until it gets delivered. Poor descriptions make it hard to tell what you are actually getting.
Hi Rds,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Sorry but some of your sellers are not honest and alot of items ate nice but others are not good or honest people are bidding way to much on coins that are represented as rare baseball cards no value alot of items are poor quality. Items from china always have issues
Hi Tom,
Thank you for your review.
The struck-out price is the suggested price provided by the seller. Tophatter is a Marketplace that connects buyers with sellers": https://tophatter.com/terms, and we rely on sellers to provide accurate information. If you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Good place for people that are homebound and do their shopping online. The prices are great because you can bid on items and stop if the price goes over what you want to spend. The only downside is that the shipping can sometimes be very slow.
Hi Clara,
Thank you for your review.
I'm happy to hear Tophatter is a convenient way for you to shop. We appreciate your support.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If these time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Im actually very disappointed with my purchases and might not participate in the bidding as much. It seems that the items I win are not as expected, doesnt fit, not the same as described, etc. Ive had to return items or just bite the bullet and keep it even though I dont like it. I dont believe the description is accurate with the actual products. Plus, you dont get a lot of time to review the products before the bidding is complete. Therefore, you end up bidding on junk or things that are not as advertised, etc. I like the concept, but so far, not the products (as you can see all my refund requests, etc.).
Hi Mai,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I understand that the auction can go pretty quickly and you may need more time to view the item description. I suggest setting reminders for items by clicking on the heart icon. This will allow you time to review the item description before bidding and get a notification the next time the same item is up for auction, allowing you to bid at a later time.
I'd like to thank you for being a valued shopper on Tophatter. I have issued a $5.00 store credit to your account. This credit is good for your next purchase of $6.00 or more and expires in 2 weeks.
Kind Regards,
Angelique
On the whole, most of the things that I have gotten have been wonderful buys. The quality has been above what I would have thought they would be for the price I have paid.
Hi Sharon,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
This is a fun site, interesting and full of supprises. The items are real and good quality. They stand behind the products.
Hi Thomson,
Thank you for your review.
I'm glad to hear you have fun shopping, and when there was an issue it was resolved in a satisfactory way.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Great items at great prices! Items always arrive in secure packages and on time! Great communication with sellers (if needed)
Hi Kenny,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
So far its been an excellent experience as the items are lovely or in the case of the Bluetooth watch is very nice too the one ring was not a size eight but can fit on my pinky finger
Hi Lynn,
Thank you for your review.
I'm glad to hear that you've had an excellent experience on Tophatter.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I like Tophatter but sometimes the description does not match the delivered product. I know that I have the option to send the product back, however the return costs takes away from the overall cost of the item. Quality control, if possible, should be implemented.
Hi Jerome,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have never been happier. I love this site and your services. The items I have received (and I've ordered a lot) are over and above what I ever imagined. Thank you for such great work.
Hi Mary,
Thank you for your review.
I'm so glad you love the site and your experience with service has been great! We appreciate you being a valued shopper, thank you for your support.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
TopHatter is really fun. Gives me a thrill. It seems the items are cheaply made though. I do enjoy using the app.
Hi Kyle,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
"Fitted" sheet doesn't fit properly and actually has a seam in it. Ad did not say that it was microfiber - reread it multiple times b4 ordering to make sure it wasn't, but was 100% microfiber. Poor quality. Some of the pillowcase seams were left not sewn. When I tried to leave feedback on Tophatter's site, amazingly the webpage refused to load when I gave it one star. I tried many, many times over. This was my first (and probably last) experience with Tophatter!
Hi Sandy,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition.
I've requested a return for you for Order #: 69229984
A separate email was sent to you that included the prepaid return shipping label and instructions for packing your item. *Be sure to send the item back in the mail within 7 days of your request.* Your refund will be processed as soon as the package has been returned to the seller.
Please be sure to use the return label before it expires in 7 days, as it cannot be reissued. If you do not receive the label please contact our dedicated support team right away, here is a link to contact our team here http://tinyurl.com/j8eo7hu
I would like to thank you for being a valued part of the Tophatter community. I've issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks.
Kind Regards,
Angeliqe
I ordered a refurbished dell computer only to find out the hard drive would not work. Even took it to be repaired but unable to repair. I paid $54 for nothing. It has been 2 months. There is NO good way to get a response or a phone number to call. They are selling broken computers. I shipped computer back in original packing.
Hi Debbie,
Thank you for writing a review and sharing your experience.
I'm sorry to hear that you received a defective computer. I reviewed tracking and I see the item has been returned to the seller, thank you.
A refund has been processed to Discover (8138) for Order #: 63953291. It can take 1-3 business days for the refund to be reflected on your credit card statement or bank account. Refunds must always be issued back to their original payment source.
If you have any questions about your refund please contact your card-issuing bank by calling the toll-free number on the back of your card.
Kind Regards,
Angelique
Tophatter might be fun but all the items I bought were junk from China.
One dollar and up there's a reason for the low prices. I think I'll stick
With Amazon.
Hi Berkley,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I know now, i can not purchase clothes, but a lot of what i purchased came at a good price... it takes awhile to get things, but what i don't like i send back for free... which is very nice...
Hi Felicia,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I'm happy to hear you are pleased with the bargain prices and return policy on Tophatter.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If this time-frames pass and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
As in title, ALWAYS a Great Experience. 100 characters are not always need to describe a positive experience.
Hi Barbara,
Thank you for your review. I'm happy to hear your experience on Tophatter has been great.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
New artists, cute stuff- watch items though sometimes they sell trial items that are suppose to not be for sale (perfumes etc)
Hi Lora,
Thank you for your review.
I'm glad that you are overall happy with the products on Tophatter.
Trial perfumes may be sold on Tophatter. You can see items that cannot be sold here http://help.tophatter.com/customer/portal/articles/1967261-what-can-t-be-sold-on-tophatter-
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
MOVE OVER AMAZON, EBAY... AND EVEN THE OTHER DISCOUNT WEBSITES LIKE DEAL DASH AND WISH CANNOT COMPARE WITH THE LEVEL OF CUSTOMER SERVICE YOU WILL EXPERIENCE ON TOPPHATTER! HAVE A PROBLEM WITH A TOPPHATTER PURCHASE?... NO PROBLEM! THEY PROVIDE A FAST RESOLUTION TO ANY PROBLEM PURCHASE! HAPPY BIDDING!
Hi Thomas,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Lisa,
Thank you for your review and support. We appreciate you being a valued member of the Tophatter community.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique