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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Everything I've received from Tophatter has been good and works well! No issues yet. I have seen some things that are for sale on here, also on Wish app. Most of the stuff I've bought has been from China. Okay delivery times!
The 90-second concept is neat. However, most of the items are dollar store or dime store items. Only 2 of 20 items were actually worth it. Ironically, the two good items were from the US, and the rest were from China. They charge outrageous shipping for cheap items. So, if you win a $1 bid, you're still overpaying on many items. They are also tiny and cheaply made. There are a few good items in there, but it's like a needle in a haystack. I'm personally not using it again. Lastly, many items sellers can selectively post whatever reviews they want. So, that's not entirely truthful either.
Hi Linda,
Thank you for sharing your experience.
I am sorry the shipping price didn't meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost.
In terms of the reviews, sellers do not select the reviews shown. These reviews are automated based on the items star rating. To see live reviews go here https://tophatter.com/reviews
Warm Regards,
Angelique
AFTER 30 DAYS YOU DONT GET A REFUND. I BOUGHT AN ITEM FOR 45.00 AND IT DOESNT WORK. IN LESS THEN 3 MONTHS AND THEY REFUSE TO REFUND BECAUSE IT WAS PAST 30 DAYS. NOBODY BUYS AN ITEM TO LAST FOR SUCH A SHORT PERIOD OF TIME.
Hi Donald,
Thank you for sharing your experience.
I'm sorry our return policy didn't meet your expectations.
Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. Tophatter offers Buyer Protection in the form of a 30-day Easy Return policy. You can read more about our policy here https://tinyurl.com/yc6sdknh
What I was able to do is issue a $5.00 store credit to Tophatter to your account. This credit is good for your next purchase of $6.00 or more and expires in two weeks.
KInd Regards,
Angelique
You get what u pay for some things have been great while others very disappointing. More consistent products would go a long way!
Hi Charity,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I've won a few things during the short time that I've been on this site and have been happy with the products, the well packaging and fast delivery. I have told friends of the site and I definitely will continue to bid and hopefully win some more wonderful items. I'm glad I found tophatter.
Hi Christina,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Thanks for helping me gets things I couldn't afford without you. I love the excitement of bidding and winning gifts for our 10 grandchildren
Hi Gloria,
Thank you for your review.
I'm so glad to hear you can find items at bargain pricing.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Lots of fun and nice products. I get compliments on a necklace I recently got. It's also nice that I am notified when a product I didn't win is up again.
Hi Diana,
Thank you for your review.
I'm pleased to hear you are having fun on Tophatter and enjoy your products.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
SO FAR IT HAS BEEN GREAT, great products and I love the bidding aspect of it and they are of quality and shipping has been fast so far.
Hi Gary,
Thank you for your review.
I'm so glad to hear you are pleased with all of your purchases and shipping times.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Loads of fun. Get things I've needed and the price is more than fair. Shipping is very fast and has always arrived ahead of schedule.
Hi Wolfgang,
Thank you for your review.
I'm glad to hear your happy with the shipping times and bargain prices on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Its ok seems like the items sold are returns or seconds. Most items are cheap looking. Are as advertised just not up to par.
Hi Randall,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Everyone I ordered came in a timely manner. Unbroken and what I bought. I have not received everything yet but am looking forward to it.
Hi John,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Shopping here is very affordable for me. I am able to get mostly quality items I need. In times dissatisfied, money was quickly refunded. And that without returning most items. Even when the boxes were crushed and would not make proper gifts. So all in all, nice bargains. I have found another shopping site whose prices are somewhat lower, maybe by 50% from what some people are willing to bid. I love my. 925 Tanzanite earring studs. My best buy.
Hi Penny,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
There is a lot of junk on here that isnt even worth the shipping if youre not bidding on free shipping items. Some of the pictures are deceiving and many of the reviews are from people who havent even used the product but say it looks nice or they cant wait to use it! With that said, if you read the product description, filtering out the junk is pretty easy.
Hi Kyle,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
In terms of shipping cost, I am sorry the shipping price didn't meet expectations. Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost.
Warm Regards,
Angelique
Some things I have ordered has been fine but some things have been really cheap or came broken or missing parts. I don't like that. Yeah I may not have paid top dollar for these things but I expect quality on things I buy. Some descriptions are completely misleading or a flat out lie. I don't like that at all. Like I said though, some things has been spot on. The other I'm very disappointed in.
Hi Sidra,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Some items are great and some are not. I had received items that had handling problems but your company takes the steps to satisfied the customer for that reason I appreciate their need for customer to be happy.
Hi Vincent,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Great auction site with great merchandise! I've bought many items and all have been quality, so far!
Hi Lisa,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It's enjoyable to have this experience in the comfort of my home and I've gotten many great deals on unique products. Tophatter is also commited to my satisfaction just like they say. When I have been dissatisfied with a product they are quick to resolve it with a refund.
Thank you for your review, Lori.
I'm pleased to hear Tophatter allow you to conveniently shop. It's wonderful to hear you're happy with the quality of item and support.
We are happy to hear such great feedback. Please keep on spreading the good words!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have been a shopper for years now and I can tell you that you can get some good deals here! Don't try doing a bidding war with someone, instead, put the heart red on the item and you can come back to see about getting it at a different time. They sell some items continuously all day. So you can get what you can afford.
Hi Theresa,
Thank you for your review and for being a dedicated shopper on Tophatter, we appreciate your support. We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Bargains are great!
Tech support is timely!
And auctioning for items is fun!
Free shipping is a plus on most items.
Downfall is some items from China are slow to arrive.
Hi Yvonne,
Thank you for your wonderful review. I'm glad you are pleased with the bargains, customer support and having a great time on Tophatter.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
My overall experience has been great; have had a few items that have been broken or not what I expected.
Hi Hurline,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Bella,
Thank you for your review. I'm happy that you've been pleased with your items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique