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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Couldn't me more happier than I am with Tophatter. Everything I have purchased through them has been everything I wanted.
I like this app. Some of the items are cheaply made. You just have to watch what your bidding on and read the descriptions. I have gotten a few decent deals on buffalo nickels, Mercury dimes, and Indian Head pennies though. Overall, the experience is exciting and fun. Just remember, you get what you pay for. Happy Bidding
Hi Jake,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required
Kind Regards,
Angelique
There is one question. Why is there no instructions to any items that need directions. Example: how set a clock or watch.
Hi Kelvin,
Thank you for your review. Unfortunately, only the details provided by the seller in the item description are available to us. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item.
In the case of missing instructions a quick online search using platforms such as Google, Yahoo, YouTube, etc. may help you find additional information or instructions.
If you can't find your answer there and the item doesn't work out for you, you can request to return the item for up to 30 days from delivery.
If you do need to return the item, please follow the steps below:
Click the menu then My Orders and click on the item
Click Return This Item
Kind Regards,
Angelique
Never got the $5 credit when I signed up.
Most of the stuff is flea market quality junk from China.
Those little "retail" prices in the bottom corner are bogus beyond belief.
"Lab created" opal was plastic, and black ring was painted plastic. Which was already chipped when I received it.
A wristwatch broke the first time I wore it.
Buyer beware... you get what you paid for.
Hi Colleen,
Thank you for sharing your experience.
I'm sorry you didn't receive a credit when you signed up. I reviewed your account and I see that your account was created May 18,2018, 7:59am PST and a credit was issued May 18,2018, 8:09am PST. The credit has expired.
No worries, I have reissued a credit to your account in the amount of $5.00. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Every item has been well and In good condition when I get it cant wait to get my other items in I hope they are as good as the other things I have gotten
Hi Linda,
Thank you for your review.
I’m glad you're happy with your purchases. It’s wonderful to hear you enjoy shopping on Tophatter.
Thank you for being a valued customer.
Have a great time shopping!
Kind Regards,
Angelique
Canceled a number of items, AFTER THEY WERE PAID!
And now they refuse to except my bank cards blaming my bank not excepting my bank card, that the bank issued!
Hi Kenneth,
Thank you for your review.
I was able to review your account regarding your payments that were not approved by our processor and subsequently canceled, we are not provided with details regarding the reason for declines, optionally if the credit card does not process you may pay with PayPal.
In a review of your account, it appears the issue is resolved. I see that you have made a few successful purchases. If you run into any issues in terms of payment concerns such as this one our insight is limited, the best actions is to:
1 - Waiting to bid or pay for any additional unpaid orders until the next day, when your next payment may be successful.
2 - Be sure your items are shipping to the credit card billing address.
3 - If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing address. To learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.
4 - Pay using PayPal.
Kind Regards,
Angelique
Awesome! Fast, easy and fun! I have bought a bunch of stuff from here and havent had a problem! I have to restrain myself or I would be buying all day long!
I have bought several items from top hatter. Some have been way beyond my expatiations. And a couple way below, but what makes them so great if you have a problem they fix it right then they do not play around trying to convince you your wrong. That alone is the only reason you need to shop here. No matter where you go sooner or latter you get a dud. And at top hatter when there is a problem it is a joy to deal with it.
Hi Carl,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
We want you to be happy with all of your purchases and I'm sorry that hasn't always been the case.
I’m glad to hear that our dedicated support team left an impression and we were able to resolve the item in a pleasing way.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Like quick bidding Some items are good others are not worth much. Like the free shipping on some items. Still waiting on some items to see the quality of items.
Hi Alan,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
The price is what you feel is affordable. Some products must be read carefully for details and comparison. I don't believe in spending more then I can afford.
Hi Linda,
Thank you for your review.
I'm glad to hear you read the item description. This is definitely important and we recommend shoppers take time out to read it. To review an item, click the picture to view the full description. Here you will see all details the seller has provided including condition, material, and available colors and/or sizes where applicable.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
When I first heard about Tophatter I was very skeptical at first. I decided to give it a try. I am so glad that I did. So far I have been pleased with all the items that I have ordered and received.
Hi Jennifer,
Thank you for your review.
We appreciate you giving Tophatter a try, I'm so glad you are pleased with the outcome.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Usually get my stuff pretty quick and all have had a tracking number. Stuff is cheap and is almost always packed well.
Basic experience has been good. Users need to make sure they know what the product actually is and that the quality is generally decent. When dealing with collectibles, understand that the shipping charges probably cover the current value of the item.
Hi Jim,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Love Tophatter I recommend to everyone I love my sheets so comfy I bid on everytime thankyoi tophatter
Hi Grace,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have been a customer for sometime now and have ordered (won in auction) multiple items. Everything I purchased matched the description and is very nice, especially for the price. A lot of the items come with FREE shipping too. Also, their customer service is very nice and responsive. Great people to deal with.
Hi Dave,
Thank you for your review.
We appreciate your long-standing loyalty to shopping on Tophatter, thank you.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Rated 1 because they won't let me give you a zero! I previously was disappointed on only one purchase. Since then, everything I have received is cheap and no longer become a bargain when you cannot useit, let alone try. I hope you enjoyed my misery.
Hi Pamela,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Been fun, have gotten some great deals, extremely pleased!
The bidding is fun and tons of great items to buy.
Hi Alfred,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
TopHatter has been fun and exciting at times to shop. Yeah, most of the products are from China, but nonetheless it's fun to pick up items for pennies on the dollar.
Hi Paul,
Thank you for your review!
I’m pleased to hear you’re having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
Most of the things that I have bid on have been great. However you have to be careful because some things are not as nice as the picture.
Hi Erik,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I would've gave it five stars but sometimes the shipment is very late. The good thing about it is that the product be great. I love Tophatter.
Hi Ronald,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
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Hi Renee,
Thank you for your review.
I'm glad that you are pleased with your purchases from Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique