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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Sometimes there is deception on some of the vendors presentation, but; Tophatter generally keeps them honest, conforming to good trade practices and a fair guarantee that protects the customer transaction with good and honest trade practices..
I've enjoyed and love everything I have ordered. Thanks I'm very happy with everything keep up the good work.
Hi Jacqueline,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Great products, Amazing prices of course! Shipping takes just a little longer than usual.(most things come from China) if your willing to wait - well worth the wait!
I think Top Hatter is fun, most of the products are cheap little trinkets, the reminder feature is helpful, the fast auction is a little exciting. Its a good way to keep that instant gratification that people seem to need active and buying more products.
Hi Kimberly,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you enjoy shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I enjoy shopping on TopHatter. The items such as coins and sports cards are my favorite choices. I have been pretty lucky in getting some of these items. I really enjoy the site.
Hi Cary,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Only problems I have are accidental bids using hand held device
Differences between using web and app caused me problems.
Hi Peggy,
Thank you for your review.
I'm sorry that you have encountered a problem with accidental bids.
This can happen if you are clicking around the platform and accidentally click on the Bid button, or if you have left a device logged into your Tophatter account and someone else using your device bids on an item. Read more in the FAQ:_What if I'm unable to pay?_
If you would like to cancel this unpaid order, please follow the steps below:
Visit My Orders
Click the item
Click More
Choose Cancel Order, select a reason, add an optional note, then click Cancel Order
Please see Tophatter policy on too many cancellations here https://tinyurl.com/y8uzqbag
Kind Regards,
Angelique
Love my wins. Always shipped and received in a reasonable amount of time, in working order. Products are as described, and some even come charged and ready to go. Love that they are receptive to complaints and work very hard to get results so everyone is happy.
Hi Clyda,
Thank you for your review.
I'm glad you love your wins and you're happy with service.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Great website. Great deals. Love the bidding. I have recommended this site to so many people already. I do however am more partial to the free shipping. Thank you for being so easy to work with.
Hi Crystal,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Doesn't give enough discription on many items. I've bought about 80.00 worth of junk so far. I have no clue what I was thinking when coins say copy means Not Real. Waiting for others to come in. I did buy some skin stuff that I hope is good. Just need to get use to this site.
Hi Renee,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
They answer me questions almost the same second. I always have fun shopping with Tophatter. Thank you! I am looking forward to new items.
Hi Yelena,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun bidding on Tophatter.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
They have the customer best wishes interest at heart. If you dont like it or it is not what you order they help making it right
I have had a somewhat good experience with Tophatter, there has been a few items i have went to just look at that it has put in my items stating I have purchased it, then some of the tops what they say is an XL= US-M is totally wrong. IT IS WAY TOOO BIG! Order a M and you will have the correct size. And to send some of the items back will cost you more than you paid for it if it is going overseas. So you might as well keep it and sale it.
I have never been more pleased with a bidding site. Every aspect of the site has been so thought out. I don't feel like they have people planted in the site jacking up the bids like on other sites. It is free to bid and their return policy is far and above anything I have ever seen. I'm here to stay
Yes so so happy with all your product no need to say anymore very pleased! I, ve gotton almost everything yall could probably offer except for a doggie stroller and a laptop also Ineed a very median doggie bed,
You will be addicted to Tophatter and end up with everything. After my first successful auction, I was hooked, I couldn't believe how easy it was to win and also a lot of fun.
Took a loooooooooong time to get most of the things i ordered. When they finally arrived... they were either cheaply made or smaller than what appeared online... big eyed doll had big bald spot...
Most products are good but others are cheap made and a waste of money. Not all clothes sizes are right. It is a fast and easy way to get things. Shipping is pretty quick and usually on schedule.
The deals are really good. Shipping is the only thing, but it could be worse I guess. It's a gamble to see who wins.
This site offers cheap Chinese products. As long as you realize that to begin with it offers some easy selections for gifts for people you would rather not spend money on.
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Hi Tom,
Thank you for your review.
We appreciate you putting your confidence in Tophatter and I'm pleased to hear you are happy with our business practices.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique