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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Tophatter is indeed a top place to find some good deals. I've found some good deals and not soo good deals. You just have to pick and choose wisely as a shopper!
I really like Top Hatter I've ordered wonderful things that I really like, and customer service has been really helpful with my problems and I will continue ordering, again thank you.
HI Tracy,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Ive noticed some of my mail coming from China have been missing. I reported it to the post office and also to tophatter. No one seems to know where these three items are. According to the post office and the text I get from locating my packages, it indicates my packages arrived in the mailbox which they did not. After my other packages get here, I will discontinue my services with tophatter.
Hi Gloria,
Thank you for sharing your experience.
I realize how frustrating it must be to bid and get a great deal on an item you love only to find it never makes it to your home. I'm truly sorry that this happened. I have had issues happen like this myself and understand the feeling.
Here is what I did to get my issue with my stolen and lost package resolved. I contacted the post office, spoke with a supervisor. The lost package was easily retrieved; the stolen package I was able to open a claim for.
We protect buyers' against items that aren't delivered by offering buyer protection. For your convenience here's a link to the FAQ: http://help.tophatter.com/customer/en/portal/articles/1428797-is-there-buyer-protection-
If tracking indicates delivered were unable to issue a refund.
Please report this tracking number to the supervisor of your post office so they can investigate this issue. By the postal services own explanation, this tracking status is considered to be delivered.
Thank you,
Angelique
I enjoy the variety of items I see on Tophatter. It's interesting to see how quickly 90 seconds goes sometimes. Overall, I am happy with the items I have purchased.
Hi Donna,
Thank you for your review.
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
This is a great Place to get electronics. I use this site all the time and have never received anything that was not exactly what they say Is at a fantastic price
Hi Joy,
Thank you for your review.
I'm happy you are pleased with the items you've received on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Very honest when I let them know when iam not happy. So far I very happy with what I gotten. Very quick on order.
Hi Brenda,
Thank you for your review.
I'm happy to hear you are pleased with our honest business ethics and the items you've received.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Items purposely enlarged when actual size is much smaller. Example, pictures on walls looks proportionate to a bed in advertisements when you recieve the item it actually dwarfed compared to what was advertised. Until you look at the description you realize the the actual size. During bidding you don't always have time to do
Check the printed item description.
Hi there,
Thank you for sharing your experience.
We definitely encourage shoppers to view this item description before bidding.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Everything I have bought has been good from Tophatter. I wish the descriptions were more in-depth. I will continue bidding and buying on the site.
Hi Miche,
Thank you for your review.
I'm very glad to hear you've been pleased with all of your purchases on Tophatter.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
My wife and I visit Tophatter very frequently, and have bought more stuff than we'd like to admit. We have found the people at Tophatter to be very responsive, caring, and very quick to deal with any question or issue that has come up.
Hi Norman,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Overall it has been a blast. I've only had one experience where I didn't get the right item and it was not Tophatters fault at all. It runs smoothly and is fast and fun!
Hi Sheila,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I'm sorry to hear you received the wrong item. For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It has been a great experience using Tophatter. The auction is very easy and seems fair. Items are sent in timely manor.
Hi Rhonda,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Had some Hiccups but okay otherwise, got refunded for issues that I had so I'm happy overall still waiting on a couple of items that I've been waiting on since June but have been promisedrefunds if not received soon
Hi David,
Thank you for your review.
I'm sorry to hear you've had some hiccups. We definitely want your experience to go as smoothly as possible. If you run into any issue or have concerns our dedicated support team is available to help you 24/7. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Angelique
Overall I'm very pleased there is only 1 flaw that is disappointing that's if you happen to get a stuck button and place a bit or confirm there is no way to back out, simple solution sell back out credits $1.00 a piece must buy in 20 piece lots minimum it would give us the option to back out and give y'all a profit, now that being said if you implement my idea you can send me 10% of the profits,
Hi Brandon,
Thank you for your review.
We are always striving to make our customer experience as smooth and enjoyable as possible. To that end, we value suggestions from those people who use our product most for improving. I will be sure to share your idea with offering back out credit with our team, thank you for the suggestion and for being a valued member of the Tophatter community. We appreciate you!
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I'm very happy with every purchase I have made on Tophatter! Great prices and has had everything I've been looking for at a fraction of the cost! Great quality!
Hi Rayanna,
Thank you for the kind review. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy bidding!
Angelique
I have been very please with items I've purchased and the return policy is quick and easy to use.
Tophatter makes sure that you are satisfied with your purchases and the products you buy.
Product arrive in the mail. Very pleased with it. Exactly as advertised and in great shape. Will order from this source in the future.
Hi Glen,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping. We appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
On my first day of shopping I accidentally clicked on an item that I was not interested in. I made a few purchases in between until I cancel another item (a ring) that I canceled because they only had 2 sizes that I was not interested in. I received an item on 7/17/2018 ( a lamp) that is not as described. I still waiting for other items to arrived.
Let's see what happens next.
Hi Joseph,
Thank you for sharing your experience.
I'm sorry to hear you accidentally bid on an item you didn't want. This can happen if you are clicking around the platform and accidentally click on the Bid button, or if you have left a device logged into your Tophatter account and someone else using your device bids on an item.
In terms of cancellation items please read more on our cancellation policy here https://tinyurl.com/y8uzqbag
We definitely want you to be delighted with every single purchase and know how disappointing and frustrating it must be to wait for your item only for it not to be what you expected. We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu
Kind Regard,
Angelique
I love looking on Tophatter. I get items I would not normally buy if the price is right. A person can set their own limits on what they want to spend and depending on what time of day you get on... sometimes there are no bidders. I usually end up giving away most of the jewelry I buy because I really don't need it and most of it is pretty good stuff. Overall, it's fun
Hi Jana,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Things here and there are on the cheap Leaf constructed side but all in all thus far with customer service and overall product quality very happy
Hi Kenny,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have so much fun bidding. I shop everyday and buy some great items. I have started my Xmas shopping and have found some really unique gifts that they never expected instead of getting pretty much the same gifts every year. Can't wait and having so much fun bidding and shopping.
Hi Peggy,
Thank you for your review and sharing your experience.
If a size or color is mentioned in the item description but not available at check please let our dedicated buyer support team know. You can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
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Hi Julie,
Thank you for your review.
I'm very glad you were able to find great deals while shopping on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Angelique