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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Auctions are quick, but you need to check out the items. Some are good and some are crap, be careful, their customer service is very good
It takes quite sometime to be able to become really familiar with the site. Most of the thumbnails are lacking in sufficient information to make an intelligent bid. It used to be that as items were being added, the item you sere bidding on would jump around in position, and you would suddenly be clicking to bid on the wrong item. I see that you are making improvements but you have a LONG way to go.
Hi Rickey,
Thank you for sharing your experience.
We definitely encourage shoppers to view this item description before bidding.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
In terms of the items moving around suddenly you may be experiencing some app lag. Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. Thank you!
Kind Regards,
Angelique
So far everything I have won and purchased has been satisfactory, except for some items which was no problem with returning. Great Customer Service and that has to be a plus when you deal with public or space connection. Haha
Hi Sondra,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Bidding to get the price just right, Tophatter has quality products. I have won 6 times, but had to bid on some of them a couple of times
Hi Al,
Thank you for your review. I'm glad you are pleased with the item quality on Tophatter.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Other than waiting for weeks for your purchase to arrive from China, this site is fun, and, has some pretty cool gear at prices that can't be beat. I have never bought so much on-line before this for fear of being ripped off. To date, my experience has been very good.
Hi Ed,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
It's been fun. Did find out... look at the item description first. Then wait for the item to come up again to bid on it. It's better to wait to know what exactly you are bidding on. Size can be deceptive. I am really proud that my Christmas shopping is almost done thanks to Tophatter. I will continue to buy often. It truly is a bargain. Items that are hard to find or items I have never seen have been on Tophatter.
Hi Kim,
Thank you for your review.
I'm glad to hear you have fun on Tophatter and as you mentioned, it is definitely imperative to review the item description.
We encourage shoppers to read the item description to determine what is a fair price to pay. Bidders decide how high they are willing to bid, and can stop bidding at any time. Shoppers can also set reminders by clicking the heart icon, which will allow more time to read the description and get a notification when the item is back up for auction.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
This site is wonderful. I don't have to pay for my bids, and when I am treated wrong or sent the wrong thing, you all take care of me right away
Hi Jessie,
Thank you for your review.
I'm pleased to hear you're happy with the service you received on Tophatter.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
This site is great - I can see / buy things that I am interested in and not pay a lot of money. The hardest thing is to not get so wrapped up that I forget how much I have purchased in one sitting i. E., can be addicting.
Hi Tom,
Thank you for your review.
I'm glad you are having a great time bidding on Tophatter.
We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter makes shopping easy and fun. Shop for a lot or shop for a little bit of money and it is guaranteed! See what a DOLLAR does for you. If you don't receive it, need to return it or just simply do not like it, they fix it! So what better way to TOP off your day than to shop tonight. I already have most of my Christmas shopping finished.
Hi Patsy,
Thank you for your review.
I'm happy Tophatter had made shopping easy and fun for you. I’m glad to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love Tophatter. It has a lot of things I can use. Great shopping for Christmas present too. The quality of the items is good. Had a few things are come broken but was quickly taken care of.
I enjoy the challenge of bidding on merchandise and I receive it in a timely period. I look forward to searching for other items that I might get for gifts.
Hi Bennie,
Thank you for your review.
I'm glad we can offer an enjoyable shopping experience for you.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
L'm adjusting to waiting for my purchases, but this is a great place to buy unique small gifts.
It will not replace most of my normal shopping places.
Hi rkm,
Thank you for your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I like the fast sales and quick action of Tophatter's auctions... much better than waiting days or even weeks at some other auction sites
Hi Tom,
Thank you for your review.
I'm glad to hear you like the auction format of Tophatter.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have so much fun bidding on different things. I am rapidly getting my X-mas shopping done for everyone in the family
Hi Cat,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Please be sure to check all of your items before X-mas to make sure you are pleased with your purchases.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
So far everything is good. I mostly buy gems. I love them, never know what I might need them for or what I might make.
Hi Mary,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
It's fun to bid and compete for stuff. Some of the stuff is really cool and some of it is a little on the cheap side. It's a chance you take but they have really good return policies.
Hi Mike,
Thank you for your review.
I'm glad to hear you have fun bidding on Tophatter. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
There are some nice things but a lot of things with low quality and cheaply made. Example: the tanzanite earnings are fake
Hi Wensi,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
We have a generous return policy; if for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
For any problematic items, you can quickly contact our customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I have 2 orders, one that is over 45 days old, tracking says it is still in china, the other is almost a month old, says there at usps airport in china
Hi Michael,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Get good product for cheap and win bids is fun. Sometimes the product is a bit small and might take linger to be delivered but if you dont like or if clothing does not fit you, they give a full refund to your card.
Hi Reanna,
Thank you for your review. I'm glad you're having fun and like the product and bargain pricing.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. You can see full details on the return policy here https://tinyurl.com/yd75uc6e
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Im highly satisfied and Ill continue doing business with this app. Ive yet to find a better app for gifts and trinkets for not only myself but family. The jewelry has been above my expectations and the devices are top notch.
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Hi Keith,
Thank you for your review.
We definitely encourage shoppers to view this item description before bidding.
To review an item, click the picture to view the full description. Here you will see all the details the seller has provided including condition, material, and available colors and/or sizes where applicable.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique