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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far most items are good and in good shape, some of the rings especially ones where you get more than one they seem to be rough, scratch or tear skin when wearing, otherwise have been satisfied with Tophatter
Great deals and cool things! Most things come prett fast. There are some I've had to wait on for over a week. Pretty good products for the most part too.
Hi Kristy,
Thank you for your review.
I'm happy to hear you've been able to find cool items at bargain prices on Tophatter.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Warm Regards,
Angelique
Love this app. Im addicted lol. The only thing I would change would be more updated shipping information but other than that no complaints!
Love this app, everything I bought was delivered fast and was what I paid for. Love, Love, Love this app!
Hi Carol,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear you're happy with your items, delivery times as well as service.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Very happy with all purchases received except three and got unexpected refund on one of those (wrong size sent). The other two are lights for car wheels that arrived damaged ( battery exploded) and do not work as they said they did, and the last was a ring that in the photo the band looked solid whrn in reality it was not.
Hi Steve,
Thank you for your review.
I'm pleased to hear that you've been happy with your purchases and when you haven't, I'm glad we've been able to resolve the issues in a satisfactory way.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Great fast shipping always a head of schedule. The products are as described. Every thing i have ordered is as expected and above. Shipping tracking number always sent and accurate.
Hi Daniel,
Thank you for your review and for shopping on Tophatter. I'm elated to hear that you've been happy with your items and shipping time. We value your business and appreciate your confidence in us.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
A distribution company should be behind their products they offer - I received some good ones but receiving broken, missing pieces and products not shown as presented is not right.
Hi Brenda,
Thank you for your review.
I'm very sorry that you received some items that have been broken or missing pieces. Tophatter is not the seller or reseller of the items, Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms) and we rely on the seller to ensure you receive your item incompletion, without missing pieces. Unfortunately, regarding the broken item, at times items are damaged in transit.
Not to worry, If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
I have a great time flipping through the different ads and bidding on the different items. It becomes almost a game to see if you can out bid the next person on each item. Plus they have great deals on many different items.
Hi Ron,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding,
Angelique
I enjoy the peaceful bidding wars for items of my dreams, thanks Tophatter for having a site where I can keep up with new trends at just a click of a mouse.
Hi Erin,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you enjoy bidding on Tophatter. We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Careful of what? Overbidding. I've seen many wins where people pay more then Amazon.
Be patient of slow delivery because almost all the companies are sending from China. The companies usually get the item in the mail within 8 hours. So the literal slow boat from China is real. Let's not forget customs either.
I'm guessing many sellers are employees at the factory trying to make a few extra bucks from a production run for the company. There also appears to be the practice of accepting pre-orders letting them build up for a week or two. I've always gotten my order just much later then the usual slow boat. To be fair the fine print does say delivery time a full 30 days out.
Quality wise most of the items have been middle range. With the odd exception of cheap and high quality seen. If you like an item buy it again while you can. Once production is over you will be stuck paying more.
There is a saying:
You can have it cheap,
You can have quality,
You can have it fast,
Pick 2 or expect to pay extra.
Tophatter caters to the first two.
Hi AJ,
Thank you for taking the time out of your day to leave a review, much appreciated.
In terms of overbidding, we definitely encourage shoppers to read the item description and determine what is a fair and reasonable price to pay for the items that they are bidding on. Bidders decide how high they are willing to bid, and can stop bidding at any time.
I definitely understand wanting what you paid for to arrive as soon as possible and we are working to improve shipping times. After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Tophatter is not the seller or reseller of the item. Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms).
We are very grateful for your continued business, without loyal shoppers like you we wouldn't be here.
Have a wonderful day, and a great time shopping on Tophatter.
Kind Regards,
Angelique
I've found a number of unique items for my children and myself here. No, I had not found them elsewhere, in some cases.
Happy All Around
Hi Holleran,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Angelique
Ordered something small as I had read quite a few reviews of people being scammed and never receiving anything, so we shall see if my order actually shows up. However considering that when I now click to view the sellers profile I get a error 404 notice, I don't believe I will get anything.
Hi Zoey,
Thank you for your review and for deciding to give Tophatter a try.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I go to Tophatter for fun and item's. You have to download the app and then you just go onto the site and bid against other buyers for the item you want. It's fun and exciting to see if you win the item you're bidding on! You can get items for1.00 or 2.00. Its fun and exciting! Roknrobin.
Hi Robin,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I love this site except for the length of time it takes to get the order. Most things take a month at least.
Hi Linda,
Thank you for taking the time out to write a review.
I'm pleased to hear you love Tophatter! We are delighted to have you as a valued member of the community.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Tophatter is a great place to find those item you you like at great prices. And where bidding becomes a fun adventure of skill.
Hi Lillian,
Thank you for your review!
I’m pleased to hear you’re happy with the bargain prices and having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I love this site! I have ordered at least 12 times and have not disappointed yet. Excellent customer service!
Hi Lisa,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Love Tophatter. Just wish we could get things quicker. When you buy multiple items it would be nice to get them faster. Other than that no complaints.
Hi Brandyn,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
I have purchased several Items on this site,... be careful... several items are overpriced, even at $2, $3, $4 plus shipping. You really need to investigate before purchasing. I saw bidders buying silver at $20 plus for a gram of sterling. That is worth $. 54. Silver is about $16.50 an oz, a gram is 1/2500 th of an oz and even if it were an oz, why would you pay $20 for $16 worth of silver. Another con, German Silver isn't silver, it is an industry term for a metal mixture that contains no silver, worth about $. 03/oz they sell this for $6 to $20 for a 1 oz bar. Really, buyer beware!
Hi Gary,
Thank you for taking the time out of your day to leave a review, much appreciated.
In terms of overbidding, we definitely encourage shoppers to read the item description and determine what is a fair and reasonable price to pay for the items that they are bidding on. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Tophatter has added another dimension to shopping and fun at home. The products have been of good quality and delivery of the item has been very reasonable. I look forward to the next auction. Thank you
Hi Juanita,
Thank you for taking the time out to write a review.
I'm glad that you are happy with the quality of items and Tophatter has made it fun for you to shop at home.
We look forward to continuing to provide a fun shopping experience with a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love to browse, find something cute or useful then set a reminder when it is available for auction. It is fun! Mostly I look at the jewelry but plan to branch out into other categories. Prices are soooooo good. Can afford to pick up a few pieces instead of just one for the same price. New favorite site!
Hi Billie,
Thank you for your review and welcome to Tophatter.
I'm glad you have a great time browsing and shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
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Hi Debra,
Thank you for your review.
I'm glad to hear that you have been pleased with most of your items. However, we want you to pleased with all of your items and offer easy returns if you aren't.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique