On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I have bid and won on this site has been just what was described. Love the items and that you bid and can stop if you feel the bidding is too high for the product. It is just fun and, for someone who dislikes shopping, this is the way to go.
Ease of buying is great and fast - love the free shipping on some items and all the items have been very satisfying and great
Hi Michael,
Thank you for your review.
I'm happy to hear you enjoy your shopping experience on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
This site is great. The merchandise is high quality and I have had no issues with anything. I am overly satisfied with the app and the bussiness as a whole.
Hi Rickie,
Thank you for your review.
I'm pleased to hear you have a great time shopping on Tophatter.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I spend a lot of time revewing the different pieces offered for sale. Then the challenege to try and out bid the other people.
Hi Stanley,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have grown to like the auction style. The products arrive quickly and well packaged. They are beautifulin person as they are online. Sometimes wish they could all ship together cause that would save on shipping and they wouldnt get lost.
Hi Linda,
Thank you for your review.
I'm glad you have been pleased with your product, shipping time and packaging.
Shipping orders together into one package is an option sellers may provide if you make multiple purchases from the same seller. Sellers may choose to refund some of the shipping paid if there was an overage; however, because combining items into one package increases the package weight, and because only the sellers can determine how much their postage and handling actually costs, we are unable to require sellers to reimburse any shipping costs.
Have a great time shopping.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I won Jose on there July 6th and never got my order and it was shipped from Jamaica New York, how do I bring it to attention, money and item went missing and tracking showing only leaving Jamaica New York. I would lik my refund.
I have had a few issues with some of my orders and Tophatter responded quickly and fixed each and every problem or issue promptly. I would recommend this site to others.
Hi Robin,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Love tophatter, addictive cheap shopping, only downfall is most good from China so you wait a month or more to get them.
Hi Tiffany,
Thank you for your review.
I'm happy to hear you enjoy shopping on Tophatter and appreciate the bargain pricing.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
It's fun to try to get a nice item for a good price. It's sweet when you can look around at an item before you buy. Sometimes you just see something and have to have it right then.
Hi Sarah,
Thank you for your review.
I'm glad that Tophatter offers a fun shopping experience where you can bargain shop.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
So been using Tophatter for a while. Most of transactions have been good and if not Tophatter is quick to remedy.
Hi Michelle,
Thank you for your review.
I'm glad that you have been pleased with your experience on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I would like Tophatter better if items came with instructions such as seeds and powered items. I love the jewelry except for the few pieces that are a lot smaller than in the picture.
Hi Pamela,
Thank you for your review.
Only the details specified by the seller that appear in the description of the item are available to us.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I love Tophatter. The products I have bought from them are ones I use on a regular basis. They give a wide selection of items to be on and the bidding at times are fast and it doesn't take long to know whether or not you have won the item or not.
Hi Peggy,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I enjoy this website so much that I am dedicated to it. WOW! I spend toooo much money on this site because it has a variety of things to choose from.
Hi Victoria,
Thank you for your review.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Wise to do comparative shopping, both within and outside the site. Also, if a price looks too good to be true, it probably is. Many great deals, a few are junk.
Hi Bill,
Thank you for your review.
We encourage shoppers to read the item description to determine what is a fair price to pay. Bidders decide how high they are willing to bid, and can stop bidding at any time. Shoppers can also set reminders by clicking the heart icon, which will allow more time to read the description and get a notification when the item is back up for auction.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
There were many items that didn't work. Also one item described as a nugget was not a nugget but a flake of gold you need a microscope to see. Also several items that were canceled by the sellers after I had won them like a Coach wallet. Another time was another item I still haven't gotten yet was the anti snore device.
Hi Jennifet,
Thank you for sharing your experience.
I'm sorry that you received some items that did not meet your expectation or that didn't work properly.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Seems like its always the same thing over and over. Need some more different things. More automotive things
Hi Jeanne,
Thank you for sharing your experience.
In the "live now" auction you will see the same item a few times. I recommend using the catalog, as more variety is offered there. You can see the catalog here https://tophatter.com/catalogs.
Our Supply team is dedicated to seeking out sellers with unique and high-quality items in categories to suit every lifestyle. In the coming months, we hope that you will continue to check out Tophatter to see what we are adding to the auction.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
This appears to be a wonderful place to do business in an online setting and every exchange has been a pleasant.
Hi Thomas,
I’m glad to hear that our dedicated support team left an impression. We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I enjoy bidding on the items for sale. Sometimes it gets a little crazy but is fun. There are times when there is something you like but you get outbidded, but theres always next time
I do like to shop at Tophatter because of price and return policy, but delivery time and some of the product's quality is not good. But overall I like to shop at Tophatter.
Hi Min,
Thank you for your review.
I'm glad to hear you enjoy the competitive pricing and the return policy on Tophatter.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
In general the products you bid on are pretty decent, sometimes the description are a little off but other then that it is a good service.
Hi Edgardo,
Thank you for sharing your experience.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Rose,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique