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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Had no problems so far with u guys. :) . Selection is wonderful to bid on. Shipping and delivery been wonderful.
Some pics are misleading and not much time to verify actual size/number of pieces. Most stuff has been good and quality, but some not so good.
Hi Verne,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
I always wanted to build up my jewelry collection but never could justify spending the money even for costume jewelry. With Tophatter I was able to get some fantastic peices at a crazy low price. Now I have a brilliant collection of jewelry that I am constantly complemented on. And if you are not truly satisfied they will work with you to make it right. (Some sellers are better than others)
Hi DJ,
Thank you for your review.
I'm excited to hear that Tophatter has been a source in helping you meet your jewelry collecting needs.
We appreciate you shopping on the site.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
I've issued a $5.00 store credit to your account. This credit will automatically apply to your next purchase of $6.00 or more and expires in 2 weeks. I hope you find something that you love.
Happy Bidding!
Angelique
Love to bid on things I just have to have, ha ha, but for real lots of nice stuff and if bid gets too high just come back later, I have gotten a lot of things for less on here, love you guys
Hi Judy,
Thank you for your review.
I'm glad that you have fun bidding on Tophatter and find nice items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have been pleasantly pleased with all the items that I have purchased from tophatter. I will continue to shop there and I have recommended this site too many of my friends thank you
Hi Barbara,
Thank you for your review.
I'm so glad you have been pleased with the items you have purchased on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Im very glad to be able to say that I love Top Hatter. On the few times a vender misrepresent their product Top Hatter has not failed to make it right. Great company with great prices.
Hi Carrie,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Everything I have gotten so far has been worth it. I will continue to shop on tophatter. I will recommend to all my friends
I have bought dozens of items off Tophatter, and each time has been a blast. Anytime there was an issue with an item I received, it was handled with lightning speed and the issue was resolved immediately. Several items were received broken, but that's not Tophatter's fault, it's the postal systems, and even then it was taken care of right away. Out of everything I've ordered, I'd say only 2 weren't of the quality I was expecting, but then again, I only paid 2 or 3 dollars, and that alone made the items worth the price. Reading the item description carefully on each item has made a big difference on how I bid. I really like Tophatter and will continue to use them on a regular basis.
Hi Kim,
Thank you for your review.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
Kind Regards,
Angelique
I'm pleased to say that I received all my purchases, though I did forget the extended days I would actually receive them, my over all view of Top Hatter is super right!
Hi Ruben,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
When I buy something and when I receive it and it is not what it looks like on your site or the wrong size etc, all I have to do is notify you and you give me a refund. No hassles! Thank You so very much! This is why I keep shopping with you and because you have nice items!
HI Jane,
Thank you for your review.
I'm happy to hear you are pleased with the return policy and the service you received.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Satisfied with most of the items I received but some were just useless like the tablet as there was no charger as the voltage dose not match any ot the electronics in our household
Hi John,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
Always what you are looking for being sold on here at some point, you get exactly what you paid for. And it will always be at your mail box on or before the date that they tell you. Why shop anywhere else
Have no real problems while buying off this site. The descriptions were right on and the delivers were as stated.
Hi Bikky,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love the wide variety of products offered on the site. Everything from pet needs to perfume, clothing and make up. The 90 second time limit makes it fun and exciting to bid. It's an enjoyable experience. Thank you.
Hi Laura,
Thank you for your review.
I'm glad you enjoy the variety of items and the fun shopping experience on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I have had a great experience with Tophatter. I will continue to use them. Thank you for all the wonderful stuff.
Hi Virginia,
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Easy to use. Shipping estimate is spot on. No problems at all. A little slow on refreshing the screen but other than that, no worries.
Hi Kimberly,
Thank you for your review.
I'm glad you've enjoyed your experience shopping on Tophatter.
It sounds like you may be experiencing some app lag. Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love tophatter, it's addicting and fun. And I dare anyone to visit the site and not crave any bidding.
Hi JoAnn,
Thank you for your review!
I’m pleased to hear you’re happy having fun bidding on Tophatter.
We appreciate you shopping on Tophatter and look forward to continuing to provide a variety of quality products at bargain pricing.
Happy Bidding,
Angelique
I enjoy shopping on tophatter. I find pieces of jewelry that I love and wont be able to find anywhere else and when I bid I always spend under ten dollars on one bid.
Hi Eboni,
Thank you for your review.
I'm glad that you find unique items on Tophatter and have a good time bidding.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
You have to pick and choose wisely with your purchase. If something arrives broken or not as expected, there is no problem with getting your money back! Ive had no problems!
Hi Michelle,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I have never had a bad experience with Tophatter. I love the selection of items and the options it gives customers.
Hi Shannon,
Thank you for your review.
I'm pleased to hear you love the variety of items on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Thomas,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique