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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I think this is a wonderful site and the prices are unbeatable and when I made a mistake you fixed it with no problems thank you
It is so coo and i really like tophatter its real good on prices thank to and i told my friends and my daughter
Hi Sue,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
One thing you can count on is Tophatter standing behind their products. When a product arrived damaged in shipping they had no delay in making good on that product.
Hi Teddy,
Thank you for your review.
I'm glad you are pleased with our return policy.
We look forward to continuing to provide first class service and quality products at competitive pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I feel that some sellers should be honest when posting their items on the website. When you receive certain packages, they are not what the description is posted on the website. I believe in not deceiving buyers to get a sale. Honesty will get you sells. As a buyer, I reply with honest answers so other buyers can purchase with ease.
Hi Gloria,
Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique
Quick and Easy, fun bidding, great products and great customer service! I found all kinds of things I could not find in the store.
Hi William,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I win beds and can't one a nother won till I pay for that one and shipping takes to long and alote never comes
Hi Danny,
Thank you for sharing your experience.
I'm sorry you were unable to continue bidding on items. In some situations, we require payment after purchases before bidding again. For example, buyers purchasing Fashion brand items must pay each before bidding again on the next item, and new buyers must pay for their first order before they can bid again.
We also have a constraint in place which makes it so that buyers who have multiple cancellations must pay after each purchase until more successful purchases are completed.
Please know we hear your voice and we are working on a cart feature that will allow you to add items to a cart and continue bidding so please stay tuned.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
I love the bargains I find on Tophatter. Ill continue to bid away. Everything is so reasonably priced! My grandson, and his mommy love the Mini Nintendo with 500 pre loaded games. Also the new controllers with the longer cords. I cant wait for him to get his handheld Nintendo game with 200 preloaded games. Youre making Grandma look good!
Hi Sharon,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
All purchases handled perfectly. Received a damage item today but expect it to be resolved. Top quality mrtchandise.
Hi Nancy,
Thank you for sharing your experience.
I'm terribly sorry to hear the seller failed to honor your sale. This is definitely against Tophatter seller guidelines. When a buyer is refunded without prior consent the seller is automatically penalized, so this won't go unnoticed. Again, my apologies for the inconvenience this has caused. Thank you.
On our platform, all items must be identified accurately. If for any reason an item is not as described, we offer buyer protection (https://tinyurl.com/yc6sdknh). Please see full details on our authenticity guarantee here http://help.tophatter.com/customer/en/portal/articles/2698463-authenticity-guarantee
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
This is one of my favorite apps on my phone! The bids are free and you can get really super high-quality items dirt cheap. Shipping is usually within a week on most items. I find myself watching bids for hours! I've got so many cool little gadgets laying around just because I was able to win them so cheap. Totally addictive it's like digital crack!
Hi Gary,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I like this site. It has a multitude of things to bid on. The auctions are fast and repeat items come out often in case you miss something you wanted to bid on. It's a fun site.
Most things are of good quality others not so much. The worst thing is the waiting which can take quite some time.
I have ordered a lot I think, well my husband is always saying its christmas. I buy watches mainly. Nice all have been nice and reasonably auctioned. Ive had to return a few items, its a very very simple process. And that encourages me to buy knowing I have that guarantee.
I buy from this terrific site at least 3 times a week! Its fast, easy, and the choices are endless! Try it once and you will be hooked!
This is a fun site where you can bid on all kinds of things. The best part about it is if you are not satisfied you can send the item back. I am buying a lot of gifts and bling for myself.
Awesome and fun idea, needs a bit of improvement. Time of arrival is not accurate and some items are very misleading but overall a great app
Everything Ive bought to date has been a good value for the money. They have some very unique items that you cant find elsewhere.
Love this site, the products, the quick auctions! Everything Ive gotten has been great! Products are of good quality and as described.
Some of the items I have bought are not like what is shown. A couple times I haven't even got the item.
Super easy checkout and super fast delivery great shopping experience I will definitely recommend this site to family and friends
Hi Kimberly,
Thank you for your review.
I'm glad to hear you're pleased with the check-out process and delivery time on Tophatter.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Tophatter is one of the best biding shopping sits i have ever been on great prises really good products. I have enjoyed the things I have purchased. Great sellers too!
Hi Tommy,
Thank you for your review.
I'm glad to hear you are pleased with your shopping experience on Tophatter and love the products.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
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Hi Michele,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique