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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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So far I have received all items but one/ ups claims it was delivered but I never recived- most items just as stated except 2 items inoperable
Not every day is the first rule I have set for myself. Love to bid against some of the regulars. Its fast, convenient, fun, and you can make people very happy with the items you purchase.
Tophatter is fun bidding. It would be perfect if the sellers didn't misrepresent their items you think your getting whats pictuured and most of the time you are not then when you cancel your order they lock you out for 24 hrs why not lock out the seller for lying about their product?
I am well pleased with tophatter auction, for the fast review of my last orders. As also a fast refund on items that I did not received.
I love all my purchases and the quality of your products thank yall very much for your services and ill continue...
I'm very satisfied with the company, a couple of item were not what we order but we were told to keep any way and got refund for the item. I feel that excellent customer service.
Tophatter allows vendors to lie to the bidders and says it is them not us. Time to become a more honest organization or get out of the business. I have enjoyed the bidding and have won several things, but also won some junk because of the photo/description. I hope someday that I can rate them much higher.
I LOVE Tophatter and I am totally addicted. You get beautiful and good products for affordable prices. I tell everyone about Tophatter.
Hi Shay,
Thanks a bunch! We appreciate your kind review. I’m pleased to hear you love shopping on Tophatter.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
For tbe most part irems are great. Only 3 complaints out of 60 items. Will always use tophatter I love this site.
Hi Kimberly,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I love all of the items that I have purchased through Tophatter. I'm not very happy with how long it takes to get the items, it seems to be taking longer than expected for shipping. They need to find another way to ship the merchandise.
Hi Duane,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Tophatter is a great way to spend some time and grab some odd items on the cheap. Some of the ads are a bit deceptive but, with a little care, one can acquire some great bargains.
Hi Richard,
Thank you for your review.
Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.
If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique
A friend told me about TOPHATTER and im a big fan now. Very easy to pay and great prices and have been very happy with all my purchases.
Hi Scott,
Thank you for your review.
I'm very happy that you're pleased with all the items you've received from Tophatter.
If for any reason you're not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. See full details here https://tinyurl.com/yd75uc6e
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
It does not get any better than this. The support, ordering, and delivery has been exceptional The items that we have ordered are beautiful and look a lot better in person
Hi James,
Thank you for your review. I'm glad to hear you have been pleased with your orders.
We are very grateful for your continued business because we wouldn’t be here without loyal shoppers like you. You could have chosen any other business, but we appreciate that you have stuck with us.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
If the items I purchased turn out to be real sterling silver I will be very satisfied. Some of the items I received are cheaply made like the steam punk sunglasses and the magnifying glasses with side lights. I don't like how I may bid on something say for $5, (my rock bottom price), but when it shows up it's a dollar or two more. I appreciate Tophatter giving me the option to cancel a bid with no hassle. I like that some deliveries are really quick. I hate that some take so long and when I check on them it still says preparing to ship, or that they never left China. My biggest complaint is that four times I won and paid for items that never arrived. Even though the tracking info says they were delivered. I realize they might have been delivered to the wrong address or even maybe the mailman kept the package but that doesn't make me any happier. One last thing, how come sometimes the site has tons of items up and other times less than ten?
Hi Gail,
Thank you for your review. We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
When bidding on an item, the item will be sold to the highest bidder and the increments of the bids increase with each bid. It sounds like another bid was recognized after yours which would cause the bid to increase. Items are sold to the highest bidder. If this happens again and you have questions about a certain item, please contact our dedicated support team here http://tinyurl.com/j8eo7hu
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
I suggest viewing that catalog of items to see more variety. You can view the catalog here https://tophatter.com/catalogs
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
I should be able to buy items from my reminder list if they are not up for bid Ive had them on my list for over a month
Bought several items in the past month. Had one return and got a immediate refund. Quality of items is very good at great prices.
Hi Michael,
I truly appreciate you taking the time out to leave a review. Thank you for taking time out of your personal time to do so.
I’m pleased to hear your overall experience has been a great one.
We look forward to continuing to provide a variety of quality products at bargain pricing.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
We truly are delighted to have you as a valued member of the community.
Happy Bidding,
Angelique
Takes way to long to get your order. I see most of it coming from China and that explains some of it, but I have unfilled orders going on a month. Giving it a little more time, then I deep six tophatter
Hi James,
Thank you for sharing you for sharing your review.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
Overwhelmed with the selection of items on the site and the prices. The auction goes so fast, you don't have to wait for days like some other auction sites.
Hi Lucky,
Thank you for sharing your experience.
I'm glad you are pleased with the variety of items offered and the bargain pricing.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Angelique
Love the site just wish shipping was faster than it is. Returning items is easy and merchandise is very nice for the price!
Got three phones never got them no explanation said in transit waited 3 months finally took wish cash very disappionted
Hi Chris,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
I definitely understand wanting what you paid for to arrive as soon as possible. Please know your voice is heard and we are working to improve your experience in terms of shipping times.
After you've purchased, you can click on any item from your My Orders page then click *Where's My Item?* to find the current status and timeline.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If the time-frames passes and you still haven’t received your item please contact our dedicated customer support team by visiting My Orders, clicking the item, clicking Order FAQs, then clicking Contact Support and completing the form detailing the issue. We will be happy to help. If it’s more convenient for you, you can also contact our support team here: http://tinyurl.com/j8eo7hu
Kind Regards,
Angelique
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Hi Bill,
Thank you for sharing your experience.
I'm sorry that service has not met your expectation we truly want all of your encounter on Tophatter to be pleasing. If there is anything specific that you have encountered we would like to know about it so we can address the issue. You can reach out to our dedicated support team for help. When you contact us through your My Orders or Contact Us page, our support team will reply within 4 hours, and usually much sooner. If you haven't received a response, please check your Spam folder and mark "Not Spam" on any emails from Tophatter that are found there.
I'm pleased to hear you have won some item you have been pleased with and for the items that weren't pleasing, please know if for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Kind Regards,
Angelique