TopCashbackReviews 1,168

This site used to be one of the best in the business. However, after 3 STRAIGHT failures to track large purchases, I've come to the conclusion that this site is slowly dying. It promises the highest rates and then fails to deliver. Cookies cleared, no adblocker, only clicking from the site and the large purchases still don't track. My $10 purchase with 1% back? That tracks. My $$$$ purchase at 5%? Tough luck, they lie and say I the retailer sensed another referral for my visit. If you order anything over $100 don't expect ANYTHING back. Such a scam.

This site promises cashback on each purchase. It mysteriously "didnt track" SIX purchases in a row however suggested that I'd mistakenly forgotten to use the app. Six times? I hardly think so. Then you have stores who will put up "20% cashback", matalan being a perfect example. Promised 30% last month. So I did Christmas shopping. This evening they decided to decline it, which they are allowed to do. Use a different site, this one is a total scam. As you can see Disney also does the same. Their customer service is horrendous too.

TopCashback was good, but during the pandemic the company has not been there for me. I kept receiving the same message below on my recent shopping trips ever since the pandemic started as a way to mitigate payout from the company, I suppose. Please note that I do not use any other marketing platforms. However, I will be switching over to Rakuten permenantly since they always have my back. Although TopCashback offers bigger cashback from time to time, it's not worth it given the lack of customer service and technical deficiencies.

"Having chased the status of your claim with the merchant network it unfortunately appears your claim has returned declined. The reason given to us for the decline is "another marketing channel."

The most common reasons behind this declined resolution is either that TopCashback was not the last referred click when making a transaction, or that a coupon/promotional code was used that was not listed on our site."

Whenever there were small cashback sums (10-30$) they will usually pay.
Then, on bigger purchases with bigger cashback, problems arise and of course they find all the reasons in the World to avoid paying (referrals, agencies, etc.)
Stay away! Very slow customer service (months)!

Was supposed to get $75 cashback on large order from Mint Mobile, also small cashback from Paula's Skincare. Neither was tracked, sent claims, today I noticed on my claim that they have attached the current offer from Mint Mobile of $20 to my claim! They keep asking for an order no starting with MT, well my order no starts with MMO! I'll be sticking with Rakuten, so much more professional! DO NOT BUY WITH TOPCASHBACK, you will NEVER get your money!

Still waiting. While TopCashBack does it shell game of not paying. I have no idea how they get so many good ratings. I suggest you look elsewhere, like an organization that rates a businesses practices. And you'll find that this business doesn't measure up. Why? Cause they blame everyone else. If a business doesn't accept responsibility for anything, then they have no integrity. Stay away. Far away.

If you use TopCashBack don't fail for the extra % if you redeem a giftcard my account got hacked and someone redeemed $82usd worth of Sephora giftcards. I had tried to use it the day before and added it to my Sephora account and the next day when i went to order the balances were zero. They couldve cancelled those giftcards and reissued it to the account and the shipments at Sephora wouldn't have been shipped. I contacted them and they said no other IP adresses have logged in and that either the "hackers had access to my phone" or that no such occurance happened. I sent them screen shots of a bunch of ip addresses trying to log into my email. My email and paypal ended up hacked. Apparently my account is secure and another account isn't needed. Also if you try to use those promotions of get $3 extra that never applies (you can even see that its an on going issue)

Overall $#*!ty customer service who accused me of lying.

Did 3 big transactions with aliexpress and banggood over a 3 months span and during that time, all my items were shipped more than a month and each time I contacted them, they would say the following:

"We do everything we can to help our members get the cashback on their purchases however I'm afraid that there is little more we are able to do for AliExpress purchases since they aren't accepting our missing cashback claims."

If you know these retailers like aliexpress and banggood cannot accept your missing cashback claims, then why have them as a partner, to begin with. All 3 answers were identical as if a bot is answering these or customer services have canned responses to just copy and paste to customers.

I will completely stupid enough to think that their site offering much higher cashback compared to others like rakuten etc... Now I know why they do that, it's all pure deceiving and unethical practices, not sure why they are still in business.

P. S: All their positive reviews are bought and are probably fake, please don't be fooled as I did.

Don't waste your time. They won't pay out the cash back... especially if its high. They will give you ever excuse in the book and even if you follow everything to a "T" they will end it with the vendor didn't approve the purchase. Well i called the vendor and they said they have no clue who top cash back is and that they don't approve of any non sense like that. They do know who ebates/rakuten is and they were fine with them. List of excuses by toipcashback to not approve cash back:

You used a coupon code.
You missed clicked
The purchase wasn't your last click
You weren't signed in when you made the purchase
Birds were flying in the sky
A kitty cat named sam said No.
The vendor ultimately didn't approve the purchase.

After having used TCB for a while now and lodging several missing cashback claims, I can say they have a very low success rate and high defect rate. Their system will record one visit and miss five so you're better off settling with lesser CB elsewhere but get it for sure rather than taking your chances here and being denied. With them, once denied always denied. They never reverse their decisions even in the face of bold evidence. Their customer service agents will very apologetically give you a cliched response that their site wasnt the last referred before making your purchase or that you did not clear your cookies or some other rubbish and you'll never see your money esp when it matters the most. I have spent innumerable hours and tons of energy going back and forth with them on some high dollar purchases that I made through their site when other sites had a zero CB offer, but to no avail. I have decided to ultimately quit using them after all. They dont have mechanisms in place and leave much to be desired. Attaching a sample of their common response that you're tired of reading over and over.

EDIT: After writing the review I did get in contact with Dominique through the promotions email on their reply and she definitely made it right! She worked with her team and reviewed my case and honored all the cash back and did it quickly! I've received my Visa cards and am looking forward to making more purchases and earning more cash back. Thanks again Dominique and Topcashback!

Getting any money from them is like pulling teeth and there are many better options for cashback out there. My wife and I opened 2 accounts and I referred her so we would be entitled to a sign up bonus. The emails were very similar and they did not like that saying that only one person was managing both. We made 4 purchases, 2 on each account. They said we would need to close/merge to only one and I would have to forfeit any "new" deals on one of the accounts and would receive on only one of them. After offering that, they come back and say that no sign up bonus or what they consider new member deals will be paid. They had sent emails with a "purchase $10 or more and get $10 back" and do not want to honor even that. If you want to be a masochist and an optimist thinking it won't happen to you, good luck!