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TokyoTreat

2.9

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
244
value
248
shipping
240
returns
116
quality
243
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California
1 review
5 helpful votes
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Scam scam scam
January 12, 2020

Tokyo Treat is a scam that steals your money and leaves you with nothing. They claim my package was sent on December 8th and they even hit my card for another $35 this month with nothing delivered. They have absolutely no customer service whatsoever and there is no way to contact anyone through their site. I will be reversing the charges with my credit card company as this company is lying about sending their packages.

Date of experience: January 11, 2020
New Hampshire
1 review
0 helpful votes
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Love the variety
January 12, 2020

Love the variety in the boxes. My family looks forward to a new box every month. The drinks are the best!

Date of experience: January 10, 2020
Indiana
2 reviews
0 helpful votes
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Great!
January 12, 2020

Loving all the different items! I'm always surprised of what I get. Love thre kit kats and some pastry items in boxes!

Date of experience: January 10, 2020
Ohio
1 review
0 helpful votes
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Japan treats
January 8, 2020

I bought this for a gift for my husband whi loves japan. We are so excited to try new treats. We love getting these treats from so far away, so special. Can't wait till next months box!

Date of experience: January 7, 2020
Austria
1 review
0 helpful votes
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It's always a delight finding this box in the mail. I love the treats and sharing it with friends makes the experience even better.

Date of experience: January 7, 2020
Kentucky
1 review
0 helpful votes
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Their service features a subscription to boxes filled with goodies from Japan. You get unique treats that relate to the theme of that months box. The snacks are also tasty.

Date of experience: January 4, 2020
Canada
1 review
0 helpful votes
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Love it!
January 5, 2020

I had gotten a box a while back to try it out and loved it. I just got my box for January today. I can't wait to try out all the snacks!

Date of experience: January 2, 2020
Canada
1 review
0 helpful votes
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Very good
January 1, 2020

Very good and great communication with customer.

Refund when problem come.

Product are good and box not broken.

Date of experience: December 30, 2019
Australia
1 review
0 helpful votes
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Love it
December 30, 2019

Full box with lots of yummy treats! I have gotten three boxes now and have not been disappointed ever!

Date of experience: December 30, 2019
GB
1 review
0 helpful votes
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Great treat
December 30, 2019

Worth it. Love getting some mystery sweets every month. Some are scary to try but that adds to the fun

Date of experience: December 29, 2019
GB
1 review
0 helpful votes
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Great Service
December 30, 2019

Tokyotreat, when coming to the bare bones of it, is a great service. You order a box (or 12), they get delivered to your door from Japan and their fun and delicious for the whole family. Customer service is spot on, especially if you pay the add on fees (which I would recommend if you're someone who gets a bit bent over backwards over a broken cookie) but all in all, great service, continuing to stay with it

Date of experience: December 28, 2019
Tennessee
1 review
0 helpful votes
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Tokyotreat lets me sample lots of unique treats that I can't always find at my local asian market. Whether the cost is worth it is debatable (especially when it's hard to resist nomming everything right away^w^), but I can't deny it brightens my day to come home from work and find a new box waiting for me.

Date of experience: December 27, 2019
Washington
1 review
0 helpful votes
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Amazing snacks
December 28, 2019

Just receive one box and already excited for another box next month! Tokyo Treat has so many different kind of snacks that you would enjoy with friends, family or by yourself.

Date of experience: December 26, 2019
Australia
1 review
0 helpful votes
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Amazing treats!
December 25, 2019

When it comes to Japanese treat boxes i would always recommend TokyoTreat to my friends and family when they ask. The variety is amazing drinks especially a mix between savoury and sweet.

Date of experience: December 23, 2019
France
1 review
0 helpful votes
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Excellent
December 23, 2019

TokyoTreat is the best when it comes to variety of products and it's one of the greatest prices!

I've recieved 3 boxes from TokyoTreat so far and have loved each one! The variety is excellent, if you love Japan and food I highly recommend the box.

Date of experience: December 22, 2019
1 review
0 helpful votes
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BEST Japanese Treat Box!
December 23, 2019

There are many others, but TokyoTreat has been the best, they always are up to date with the newest products and trends from KitKat, CocaCola, Calbee, and many other well loved Japanese brands!

Date of experience: December 21, 2019
Australia
1 review
0 helpful votes
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Monthly joy!
December 22, 2019

Always love getting my Tokyo treat box every month to see what yummy snacks I'll be eating for the month!

Date of experience: December 20, 2019
Massachusetts
1 review
0 helpful votes
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I've recieved 3 boxes from TokyoTreat so far and have loved each one! The variety is excellent, if you love Japan and food I highly recommend the box.

I did purchase insurance for a few extra dollars and do recommend it. One of my boxes was missing (which ended up being due to being held in border protection) and TokyoTreat refunded me for it since it did not arrive. It's an unfortunate situation but completely out of their control. They responded very quickly to my messages and issued my refund in a timely manner.

Date of experience: December 20, 2019
California
1 review
0 helpful votes
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Amazing!
December 22, 2019

I would recommend buying these because they have some surprising types of candies i never knew existed and they taste really good!

Date of experience: December 19, 2019
New Zealand
1 review
0 helpful votes
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Impressed!
December 19, 2019

This was my first time ordering from Tokyo Treat. I was pleasantly surprised by the quality of this box with such a big variety of snacks.

Date of experience: December 18, 2019