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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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Tokyo Treat is a scam that steals your money and leaves you with nothing. They claim my package was sent on December 8th and they even hit my card for another $35 this month with nothing delivered. They have absolutely no customer service whatsoever and there is no way to contact anyone through their site. I will be reversing the charges with my credit card company as this company is lying about sending their packages.
Love the variety in the boxes. My family looks forward to a new box every month. The drinks are the best!
I bought this for a gift for my husband whi loves japan. We are so excited to try new treats. We love getting these treats from so far away, so special. Can't wait till next months box!
It's always a delight finding this box in the mail. I love the treats and sharing it with friends makes the experience even better.
Their service features a subscription to boxes filled with goodies from Japan. You get unique treats that relate to the theme of that months box. The snacks are also tasty.
I had gotten a box a while back to try it out and loved it. I just got my box for January today. I can't wait to try out all the snacks!
Very good and great communication with customer.
Refund when problem come.
Product are good and box not broken.
Worth it. Love getting some mystery sweets every month. Some are scary to try but that adds to the fun
Tokyotreat, when coming to the bare bones of it, is a great service. You order a box (or 12), they get delivered to your door from Japan and their fun and delicious for the whole family. Customer service is spot on, especially if you pay the add on fees (which I would recommend if you're someone who gets a bit bent over backwards over a broken cookie) but all in all, great service, continuing to stay with it
Tokyotreat lets me sample lots of unique treats that I can't always find at my local asian market. Whether the cost is worth it is debatable (especially when it's hard to resist nomming everything right away^w^), but I can't deny it brightens my day to come home from work and find a new box waiting for me.
Just receive one box and already excited for another box next month! Tokyo Treat has so many different kind of snacks that you would enjoy with friends, family or by yourself.
When it comes to Japanese treat boxes i would always recommend TokyoTreat to my friends and family when they ask. The variety is amazing drinks especially a mix between savoury and sweet.
TokyoTreat is the best when it comes to variety of products and it's one of the greatest prices!
I've recieved 3 boxes from TokyoTreat so far and have loved each one! The variety is excellent, if you love Japan and food I highly recommend the box.
There are many others, but TokyoTreat has been the best, they always are up to date with the newest products and trends from KitKat, CocaCola, Calbee, and many other well loved Japanese brands!
Always love getting my Tokyo treat box every month to see what yummy snacks I'll be eating for the month!
I've recieved 3 boxes from TokyoTreat so far and have loved each one! The variety is excellent, if you love Japan and food I highly recommend the box.
I did purchase insurance for a few extra dollars and do recommend it. One of my boxes was missing (which ended up being due to being held in border protection) and TokyoTreat refunded me for it since it did not arrive. It's an unfortunate situation but completely out of their control. They responded very quickly to my messages and issued my refund in a timely manner.
I would recommend buying these because they have some surprising types of candies i never knew existed and they taste really good!
This was my first time ordering from Tokyo Treat. I was pleasantly surprised by the quality of this box with such a big variety of snacks.
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

