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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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Everything from TokyoTreat is really good and I recommend it to everyone who likes to try different things
Great for all snack and Japan lovers! New flavors and types of snacks to enjoy and share with others.
Super delicious snacks, how could anyone Not Love them. Absolutely everything we get in our monthly subscription box is just profoundly delicious. Haven't received a single snack we haven't liked.
If you want a little bit of Japan in your home, this is the perfect way. There's a bit for everyone: sweet, salty, sour and even bitter, there's a lot to enjoy. I recommend it all the way!
I've bought 3 box until now. They all have arrived to Dominican Republic, in the estimated time. Nice stuff in each box. February box swap pockies for koala cookies to help. That's a nice touch.
Right now, it only looks that they need invest in their customer service. But everything is perfect with me!
It's really fun getting the package and you get a lot for the money you pay. They also make it fun getting the package not only for it's contents, but also the percs and it makes the whole experience fun.
Awesome selection of unique treats! I always look forward to receiving my box of goodies each month!
There is an amazing variety of snacks in these boxes, i have been trying flavors I would never try on my own. It's amazing how open my perspective is now and I get excited whenever I see another box
After I learned that such a exquisite site existed, I promised myself I would buy a box from them. After some weeks later, my packaged arrived and ever since it has, I've been loving everysingle one of the candies and snacks I have.
It's so much fun to discover what new and tasty treats will arrive in the new box each month! And the service is so reliable. I've received my new box each and every month.
I always enjoying getting a Tokyo Treat box. My friend put me up to trying one, and I love getting them now, whenever I have a little extra money! The treats are delicious and fun, and the drinks (for Premium) are interesting and neat. I would highly recommend them (but be sure to consider adding tracking. They will only reimburse one lost box).
This is my first Tokyo Treat premium box, because I wanted to get something special for Valentine's Day. Right off the bat, I'm missing the Pocky item that was supposed to come with this premium box. The honey apple gummies taste like chemicals, absolutely inedible. Some of the other products were lacking in taste, either being dry, bland, or "meh." However, there are some worthy products, but they just weren't suited to my taste such as the kitkats.
Honestly, this box was kinda lame. But I'm sticking around, because March's box contained LOTS of tasty treats such as a big bag of plum popcorn and caramel corn! My boyfriend and I are saving those for a moving night!
One of the best Japanese subscription box out there, the variety on each box is amazing with both savory and sweet snacks. There's something for everyone
When I first decided to try a subscription for Tokyo Treats, I didnt know what to expect but now in my 9th month in, I can say I was never once disappointed. One of the best decisions I ever made. Love you guys! Keep the Kit Kats and Pocky coming! They're the best!
I really enjoy the monthly mystery box! These snacks are hard to find where I live. There is small information about japan.
It was really sweet and cute all thay pinky things thanks u! I was eating that me and my dadThanks for the grest moment i had i recommand it!
I've had five tokyo treat premium boxes now, and every month I'm surprised by what I get, I love it!
Really great box, with a huge selection of treats each month. Good value for money given the amount you get in each box. Very happy.
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

