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TokyoTreat

2.9

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
244
value
248
shipping
240
returns
116
quality
243
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Julia L.
Minnesota
1 review
0 helpful votes
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Absolutely amazing
February 27, 2020

Everything from TokyoTreat is really good and I recommend it to everyone who likes to try different things

Date of experience: February 25, 2020
Latvia
1 review
0 helpful votes
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Love Tokyo Treat!
February 24, 2020

Great for all snack and Japan lovers! New flavors and types of snacks to enjoy and share with others.

Date of experience: February 23, 2020
Germany
1 review
0 helpful votes
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Amazingly delicious
February 23, 2020

Super delicious snacks, how could anyone Not Love them. Absolutely everything we get in our monthly subscription box is just profoundly delicious. Haven't received a single snack we haven't liked.

Date of experience: February 21, 2020
Brazil
1 review
0 helpful votes
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Love it!
February 21, 2020

Really enjoy each box. This month's brought Dragon Chips! Totally addictive! Each box brings a surprise, some unexpected flavor! Recommend!

Date of experience: February 20, 2020
Costa Rica
1 review
0 helpful votes
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A piece of Japan at home!
February 21, 2020

If you want a little bit of Japan in your home, this is the perfect way. There's a bit for everyone: sweet, salty, sour and even bitter, there's a lot to enjoy. I recommend it all the way!

Date of experience: February 20, 2020
DO
1 review
0 helpful votes
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Nice Service
February 21, 2020

I've bought 3 box until now. They all have arrived to Dominican Republic, in the estimated time. Nice stuff in each box. February box swap pockies for koala cookies to help. That's a nice touch.

Right now, it only looks that they need invest in their customer service. But everything is perfect with me!

Date of experience: February 20, 2020
Sweden
1 review
0 helpful votes
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Fun
February 20, 2020

It's really fun getting the package and you get a lot for the money you pay. They also make it fun getting the package not only for it's contents, but also the percs and it makes the whole experience fun.

Date of experience: February 19, 2020
North Carolina
1 review
0 helpful votes
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Sweet treats
February 20, 2020

Awesome selection of unique treats! I always look forward to receiving my box of goodies each month!

Date of experience: February 19, 2020
Denmark
1 review
0 helpful votes
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Amazing
February 20, 2020

There is an amazing variety of snacks in these boxes, i have been trying flavors I would never try on my own. It's amazing how open my perspective is now and I get excited whenever I see another box

Date of experience: February 19, 2020
California
1 review
0 helpful votes
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I love TokyoTreat
February 19, 2020

After I learned that such a exquisite site existed, I promised myself I would buy a box from them. After some weeks later, my packaged arrived and ever since it has, I've been loving everysingle one of the candies and snacks I have.

Date of experience: February 18, 2020
Iowa
1 review
0 helpful votes
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Fun new treats
February 19, 2020

It's so much fun to discover what new and tasty treats will arrive in the new box each month! And the service is so reliable. I've received my new box each and every month.

Date of experience: February 18, 2020
Vermont
1 review
0 helpful votes
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Tokyo Treat is amazing!
February 19, 2020

I always enjoying getting a Tokyo Treat box. My friend put me up to trying one, and I love getting them now, whenever I have a little extra money! The treats are delicious and fun, and the drinks (for Premium) are interesting and neat. I would highly recommend them (but be sure to consider adding tracking. They will only reimburse one lost box).

Date of experience: February 18, 2020
New York
1 review
0 helpful votes
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This is my first Tokyo Treat premium box, because I wanted to get something special for Valentine's Day. Right off the bat, I'm missing the Pocky item that was supposed to come with this premium box. The honey apple gummies taste like chemicals, absolutely inedible. Some of the other products were lacking in taste, either being dry, bland, or "meh." However, there are some worthy products, but they just weren't suited to my taste such as the kitkats.

Honestly, this box was kinda lame. But I'm sticking around, because March's box contained LOTS of tasty treats such as a big bag of plum popcorn and caramel corn! My boyfriend and I are saving those for a moving night!

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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Amazing Subscription Box
February 17, 2020

One of the best Japanese subscription box out there, the variety on each box is amazing with both savory and sweet snacks. There's something for everyone

Date of experience: February 16, 2020
Bahamas
1 review
0 helpful votes
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Great product!
February 17, 2020

When I first decided to try a subscription for Tokyo Treats, I didnt know what to expect but now in my 9th month in, I can say I was never once disappointed. One of the best decisions I ever made. Love you guys! Keep the Kit Kats and Pocky coming! They're the best!

Date of experience: February 15, 2020
North Carolina
1 review
0 helpful votes
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Awesome Mystery!
February 16, 2020

I really enjoy the monthly mystery box! These snacks are hard to find where I live. There is small information about japan.

Date of experience: February 14, 2020
Canada
1 review
0 helpful votes
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It was really sweet and cute all thay pinky things thanks u! I was eating that me and my dadThanks for the grest moment i had i recommand it!

Date of experience: February 14, 2020
GB
1 review
0 helpful votes
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I've had five tokyo treat premium boxes now, and every month I'm surprised by what I get, I love it!

Date of experience: February 14, 2020
GB
1 review
0 helpful votes
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Great subscription box!
February 14, 2020

Really great box, with a huge selection of treats each month. Good value for money given the amount you get in each box. Very happy.

Date of experience: February 13, 2020
Canada
1 review
0 helpful votes
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Yummy
February 13, 2020

Fast shipping and excellent treats. I got mine before 4 weeks and I'm located in newbrunswick Canada.

Date of experience: February 12, 2020