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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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I was so Happy when my box came. I couldn't believe how fast it was delivered, it came in a matter of days. Its great value for money!
The bentonite boxes is packed full of surprises.
I can't wait to see what's going to come next month. TokyoTreats is AMAZING!
Fast delivery and delicious treats! You won't regret it:)
I bought 6 months for my sister's birthday so I can confirm it's a very nice birthday gift
Absolutely love this box! It is filled full of different treats! My daughter loves to try all of the new flavors. Shipping was faster than expected. Definitely recommend.
Super box! À chaque fois je suis toute joyeuse de découvrir tant de nouvelles friandises
Can't wait to receive the next one!
First tokyotreat box and i really like it!
It was long time on wish list but i finally get one and fill bad because i didn't get is sooner
100% recommend for everyone who love to try new things.
Loved the sakura tokyotreat! Enjoyed each and every selection. The kit kats came melted but i cant blame the hot weather. Great nonetheless!
Amazing first box. I Bought this for an 8 year old girls birthday. She is amazed by all the strawberry snacks.
I've been getting these boxes for quite some time and I absolutely love it! Great company that delivers really awesome Japanese (seasonal) snacks! This February box (2021) is also pretty damn amazing and will be one of my favorites!
Always love when my monthly box shows up! Everybody is always excited to try all the tasty snacks each month!
This was my first time receiving a Tokyo Treat box, and it was simply amazing. I most definitely recommend subscribing to Tokyo Treat, and I am also looking forward to future boxes!
My first Tokyo Treat box did not disappoint! Shipping was fast, it only took a few days. I'm happily satisfied with all the treats I was able to try; the few treats that didn't agree with my tastebuds went to someone else who liked them :) I'm definitely excited for my next box to arrive!
Really enjoyed getting meu first box!
The tracking feature was useful and the box arrived sooner then I expected. Plus my cat really liked the box too
I got it as a gift. I love it, so delicious... but I was kinda upset that my favorite Japanese snack, Taiyaki was crushed bits when I opened it; otherwise, I recommend this.
Tokyo Treat boxes are something I've always wanted to try, once my box arrived the packaging was super cute and well done! The package was also very well handled and the box took less than a week to arrive. The treats were very yummy, cute, and there's was something for everyone to enjoy! Overall great company and I definitely recommend trying Tokyo Treat out!
As the title say, my experience was pretty great, especially when compared to a similar company. Shipping was only a few days, products are fresh, in good condition and the website is very informative and clean
They shipped it and it was at my door in 3 days I got the Valentine's box it was worth it. All kinds of different goodies and 1 drink all were fresh
Just got my first box and am excited to try the treats that came in it! Can't travel to Japan this year, but at least we can enjoy the treats!
Awesome way to try japanese treats and be ready for any coming japanese trip!;)
A lot of things in the box, kids are excited to try them all :)
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

