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TokyoTreat

2.9

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
244
value
248
shipping
240
returns
116
quality
243
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GB
1 review
0 helpful votes
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Amazing snack Bento!
February 22, 2021

I was so Happy when my box came. I couldn't believe how fast it was delivered, it came in a matter of days. Its great value for money!
The bentonite boxes is packed full of surprises.
I can't wait to see what's going to come next month. TokyoTreats is AMAZING!

Date of experience: February 21, 2021
Texas
1 review
0 helpful votes
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WOW!
February 21, 2021

Amazing choices and fast driers, the peach kit kats I got are to die for. If there were a way to get two boxes a month, I totally would.

Date of experience: February 19, 2021
Croatia
1 review
0 helpful votes
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Amazing experience!
February 18, 2021

Fast delivery and delicious treats! You won't regret it:)

I bought 6 months for my sister's birthday so I can confirm it's a very nice birthday gift

Date of experience: February 17, 2021
Texas
1 review
0 helpful votes
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Fun-filled
February 16, 2021

Absolutely love this box! It is filled full of different treats! My daughter loves to try all of the new flavors. Shipping was faster than expected. Definitely recommend.

Date of experience: February 14, 2021
France
1 review
0 helpful votes
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Awesome!
February 15, 2021

Super box! À chaque fois je suis toute joyeuse de découvrir tant de nouvelles friandises
Can't wait to receive the next one!

Date of experience: February 13, 2021
Croatia
1 review
0 helpful votes
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Love Treats Love JP
February 13, 2021

First tokyotreat box and i really like it!
It was long time on wish list but i finally get one and fill bad because i didn't get is sooner
100% recommend for everyone who love to try new things.

Date of experience: February 12, 2021
California
1 review
1 helpful vote
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Loved the sakura tokyotreat! Enjoyed each and every selection. The kit kats came melted but i cant blame the hot weather. Great nonetheless!

Date of experience: February 11, 2021
GB
1 review
0 helpful votes
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Amazing first box
February 12, 2021

Amazing first box. I Bought this for an 8 year old girls birthday. She is amazed by all the strawberry snacks.

Date of experience: February 11, 2021
Iceland
1 review
0 helpful votes
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Love the boxes
February 12, 2021

I've been getting these boxes for quite some time and I absolutely love it! Great company that delivers really awesome Japanese (seasonal) snacks! This February box (2021) is also pretty damn amazing and will be one of my favorites!

Date of experience: February 10, 2021
Missouri
1 review
0 helpful votes
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Always a great day!
February 11, 2021

Always love when my monthly box shows up! Everybody is always excited to try all the tasty snacks each month!

Date of experience: February 9, 2021
Tennessee
1 review
0 helpful votes
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AMAZING!
February 10, 2021

This was my first time receiving a Tokyo Treat box, and it was simply amazing. I most definitely recommend subscribing to Tokyo Treat, and I am also looking forward to future boxes!

Date of experience: February 8, 2021
Canada
1 review
0 helpful votes
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Happy customer
February 10, 2021

My first Tokyo Treat box did not disappoint! Shipping was fast, it only took a few days. I'm happily satisfied with all the treats I was able to try; the few treats that didn't agree with my tastebuds went to someone else who liked them :) I'm definitely excited for my next box to arrive!

Date of experience: February 8, 2021
Portugal
1 review
0 helpful votes
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Loved the treats!
February 5, 2021

Really enjoyed getting meu first box!
The tracking feature was useful and the box arrived sooner then I expected. Plus my cat really liked the box too

Date of experience: February 4, 2021
Florida
1 review
0 helpful votes
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Delicious Gift
February 4, 2021

I got it as a gift. I love it, so delicious... but I was kinda upset that my favorite Japanese snack, Taiyaki was crushed bits when I opened it; otherwise, I recommend this.

Date of experience: February 3, 2021
Florida
1 review
0 helpful votes
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Worth buying
February 4, 2021

Tokyo Treat boxes are something I've always wanted to try, once my box arrived the packaging was super cute and well done! The package was also very well handled and the box took less than a week to arrive. The treats were very yummy, cute, and there's was something for everyone to enjoy! Overall great company and I definitely recommend trying Tokyo Treat out!

Date of experience: February 3, 2021
Canada
1 review
0 helpful votes
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Good products fast shipping and good website
February 3, 2021

As the title say, my experience was pretty great, especially when compared to a similar company. Shipping was only a few days, products are fresh, in good condition and the website is very informative and clean

Date of experience: February 2, 2021
Texas
1 review
0 helpful votes
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Wow
February 2, 2021

They shipped it and it was at my door in 3 days I got the Valentine's box it was worth it. All kinds of different goodies and 1 drink all were fresh

Date of experience: February 1, 2021
Canada
1 review
0 helpful votes
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Just got my first box and am excited to try the treats that came in it! Can't travel to Japan this year, but at least we can enjoy the treats!

Date of experience: February 1, 2021
Nevada
1 review
0 helpful votes
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AMAZING!
January 31, 2021

Shipping was super fast! All the treats were delicious and im totally buying another box! Totally worth the money! <3

Date of experience: January 30, 2021
Switzerland
1 review
0 helpful votes
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Japan Lovers!
January 31, 2021

Awesome way to try japanese treats and be ready for any coming japanese trip!;)

A lot of things in the box, kids are excited to try them all :)

Date of experience: January 30, 2021