Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have yet to get a bad box, and I seem to find a new favorite every time. I LOVE IT, it is so much fun trying new snacks and drinks from Japan
This subscription was such a great choice! The amount of products you get is an amazing value. Well worth the cost of the box. During the pandemic this is exactly the kind of thing to share with my son to brighten his day!
I got the premium box and I'm so glad! The box has a great variety of flavors and textures, some of which are very different from what you can find in this country. The book that comes with it is good at describing all the snacks. Plus it came earlier than expected!
We specifically selected the "three month subscription" box option for our teen daughter for Christmas. All boxes arrived early with quality products and she loved it. However, when checking my bank account today they automatically charged us for another three months. I was not expecting this and they only have an email to contact them. ( No #). When you select a specific subscription box amount and pay for it upfront, they should not automatically re-subscribe & charge you for another three months! If that was the case I would've marked six months! I've yet to get a response and don't ever anticipate a refund. I'm so mad because this crap wasn't cheap (roughly $130 for three months).
This was my first box from Tokyo treat and I must say I am impressed just as I thought I would be. It came with a lot of items and they all had their own great unique taste I really enjoyed it and everything got eaten very quickly. Cant wait for my next months box(:
I'm so excited to be able to get this every month now! This got my son out of his room and to put his phone down for a little bit! It's totally worth it to upgrade to the premium version, I can't believe how many snacks and 1 drink we got! Wonderful variety also! Thank you Tokyo Treat for getting my son excited about something and to spend some time with me!
Honestly I find the snacks in this crate to be among the best. The selection is great and varied. It doesn't feel like they just threw together any snack they find, they are all genuinely interesting. Will be buying more crates in the future.
I only ordered one box to try it out but they sent me another one the next month with out me ordering it. The second box cost more than the first. $47.50 I would never spend almost fifty dollars on a box of small snacks. When I tried to contact their customer service I couldn't put in a ticked because I didn't have an active order. If you order from them be prepared to pay more than you wanted to for a box you didn't want.
Really fun way to get your hands on unique japanese treats. The price is great and I always got my boxes on time.
When you can't travel the world, food is the next best way to experience the people and culture of Japan. We've loved our explorations through food and beverages!
They give you great Quality Japanese snacks every month which I absolutely love! It makes me so excited to receive a box and the snacks stay in good shape. They are rarely ever crushed when they come in the box which is awesome!
100% recommend Tokyo Treat! It has very nice and tasty goodies, it arrived so fast and it was packed very precisely! It's also a great gift idea!
Everything lived up to be what I expected it to be and more. I loved every snack and the soda. Wow! The soda was amazing! I'm so glad I bought this box and I will definitely buy more in the future. I recommend anyone who's thinking about buying one to go for it because it's honestly a really good insight to Japanese treats for a low price.
I haven't been able to go to the Japanese market for snacks as much as I'd like so this box was a great alternative! I love the booklet that comes with the snacks so I have a better idea of what I'm trying. Definitely makes Japanese snacks more accessible!
Love to get this box every month is fun to try new things and to share with my friends. Plus you get a lot for your money.
So delicious, and it has some fun, weird flavors! :p It's definitely worth a try^_^
I thought I would recieve a DIY snack in my Classic box, but I didn't for some reason: c
I ordered my first premium box in January 2021 and honestly it was amazing! Once it shipped, I received it in 3 business days, no mean feat since it went from Tokyo to Ireland! The snacks are so unique, you wouldn't find anything similar over here! I love the kitkats, and they frequently include limited edition or new snacks! Everything strawberry flavoured was delicious, I don't know how they manage to get so much flavour into the snacks! It's definitely worth the money, there are loads of snacks, and the service is great, support are so helpful! All in all, they are just an amazing service, I'm so glad I subscribed!
I just got my box and it is absolutely amazing! Shipping was fast enough considering the situation, and now I get to enjoy Japan exclusive treats!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

