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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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ABSOLUTELY Deeelisious! Been getting boxes for almost a year and its one of the greatest days of the month when they come in! :) me and my brother always have a wonder time tasting our new adventurous treats! TWO
Suuuper cuute I'm extremely happy about this purchase treats are really cute shaped and packed and reaaallyy delicious 10/10 would totally recommend
Super happy with my box! Everything came in great condition and arrived within a week after placing my order, including packing time! Everything in my February box is pink themed, which is super cute! All the items are actually quite big, and aren't like tiny pieces of gum. There's also spicy, sour, and savory items in the box to break up all the sweets, which is really nice!
Great snacks my significant other loved it! Impossibly fast shipping, cool packaging good variety of snacks
Everything was great. Fast shipping, no expired items, everything was well-packaged, and every employee I worked with was nice. My only qualm was the spam texts I received.
Absolutely love this sub box! My favorite is the exclusive Kit Kat's. Totally worth it and I recommend it to everyone
We love doing Tokyo Treat as a family. The snacks are great! We make a whole night of it. It's a great price to have a nice monthly taste test with the fam. :)
Great selection and tasty. Fun for my bf and i to try new things. I love the cute packaging and the help booklet
Every month when my box arrives is always so exciting, and the contents never fail to impress me! I've not received a thing I don't like. I'd highly recommend the premium box for the Kit Kat's and extra snacks and drink, it's so worth the money.
Perfect experience. I ordered my box only about 2 weeks ago and already received it. Everything was packaged nicely and arrived in tack. The sizes of the snacks were really good too, I really have enjoyed everything I've tried so far. I would definitely recommend
Arrived a whole week sooner than anticipated, with a great mix of sweet and savoury snacks, some really interesting one, love it!
Highly affordable subscription with a good variety of snacks each month. Lots of fun to be able to try new items and flavors.
I ordered the box just for 3 months, because I thought when it'll arrive it's gonna be really small box, so I don't want to be disappointed, but actually they put a lots of stuff in there and for the price it rlly fits and I'll keep on subscribing. + you get bonus every time something arrives.
They've got awesome treats in every box, totally worth it! Very delicious and lovely, and the kitkats, wow! Lots of different flavors every month
Our second box arrived today and it is just as jam packed with goodies as our introductory box was. Amazing variety and quality. Enough treats for the kids and us to share. The best Japanese snack box I've found. Delivery is always quick and intact. A different experience each month. Never the same thing twice.
I always saw this as an Ad on my instagram & i finally looked into it & saw the Valentines box & i couldnt resist buying! Got my box today & im not disappointed! 17 yummy snacks! Will keep my subscription & looking forward to my future boxes!
1st time to subscribe, the snack inside are interesting. Especially the pokemon and doramon is the thing i like it most. Different snack on each month is a wonderful suprises. They pick the best and I agree. If you recieve a soda and kitkat, pls refrigerate
I got my box in Canada on Friday when I ordered on Monday night. That is unreal! I haven't tried any of the snacks yet but they all look delicious!
A vast variety of of all kinds of sweets and treats, sweet and savory, something for every taste. Every month there's a different theme and it all fits together. All in all very cute and I'm happy to be a part of the family now.
Loving all the treats specially the premium drinks and kitkats!
Fast Shipping as well specially during this pandemic
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

