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TokyoTreat

2.9

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TokyoTreat Reviews Summary

The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
244
value
248
shipping
240
returns
116
quality
243
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Illinois
1 review
0 helpful votes
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T T for the win
January 31, 2021

ABSOLUTELY Deeelisious! Been getting boxes for almost a year and its one of the greatest days of the month when they come in! :) me and my brother always have a wonder time tasting our new adventurous treats! TWO

Date of experience: January 29, 2021
Germany
1 review
0 helpful votes
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Amazing
January 31, 2021

Suuuper cuute I'm extremely happy about this purchase treats are really cute shaped and packed and reaaallyy delicious 10/10 would totally recommend

Date of experience: January 29, 2021
Idaho
1 review
0 helpful votes
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Super cute!
January 31, 2021

Super happy with my box! Everything came in great condition and arrived within a week after placing my order, including packing time! Everything in my February box is pink themed, which is super cute! All the items are actually quite big, and aren't like tiny pieces of gum. There's also spicy, sour, and savory items in the box to break up all the sweets, which is really nice!

Date of experience: January 29, 2021
Ohio
1 review
0 helpful votes
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Great Feburary box!
January 29, 2021

Great snacks my significant other loved it! Impossibly fast shipping, cool packaging good variety of snacks

Date of experience: January 27, 2021
West Virginia
1 review
0 helpful votes
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Overall fantastic
January 28, 2021

Everything was great. Fast shipping, no expired items, everything was well-packaged, and every employee I worked with was nice. My only qualm was the spam texts I received.

Date of experience: January 26, 2021
Wisconsin
1 review
0 helpful votes
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Happiness in a box!
January 26, 2021

Absolutely love this sub box! My favorite is the exclusive Kit Kat's. Totally worth it and I recommend it to everyone

Date of experience: January 25, 2021
Pennsylvania
1 review
0 helpful votes
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So fun!
January 24, 2021

We love doing Tokyo Treat as a family. The snacks are great! We make a whole night of it. It's a great price to have a nice monthly taste test with the fam. :)

Date of experience: January 23, 2021
Texas
1 review
0 helpful votes
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Highly recommend
January 21, 2021

Great selection and tasty. Fun for my bf and i to try new things. I love the cute packaging and the help booklet

Date of experience: January 20, 2021
GB
1 review
0 helpful votes
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Always so good!
January 20, 2021

Every month when my box arrives is always so exciting, and the contents never fail to impress me! I've not received a thing I don't like. I'd highly recommend the premium box for the Kit Kat's and extra snacks and drink, it's so worth the money.

Date of experience: January 19, 2021
Georgia
1 review
0 helpful votes
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Perfect experience. I ordered my box only about 2 weeks ago and already received it. Everything was packaged nicely and arrived in tack. The sizes of the snacks were really good too, I really have enjoyed everything I've tried so far. I would definitely recommend

Date of experience: January 18, 2021
Australia
1 review
0 helpful votes
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Quick tasty variety
January 20, 2021

Arrived a whole week sooner than anticipated, with a great mix of sweet and savoury snacks, some really interesting one, love it!

Date of experience: January 17, 2021
Pennsylvania
1 review
0 helpful votes
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Great fun for the price
January 19, 2021

Highly affordable subscription with a good variety of snacks each month. Lots of fun to be able to try new items and flavors.

Date of experience: January 17, 2021
Czechia
1 review
0 helpful votes
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Impressed
January 17, 2021

I ordered the box just for 3 months, because I thought when it'll arrive it's gonna be really small box, so I don't want to be disappointed, but actually they put a lots of stuff in there and for the price it rlly fits and I'll keep on subscribing. + you get bonus every time something arrives.

Date of experience: January 17, 2021
AE
1 review
0 helpful votes
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Best treats!
January 17, 2021

They've got awesome treats in every box, totally worth it! Very delicious and lovely, and the kitkats, wow! Lots of different flavors every month

Date of experience: January 17, 2021
Michigan
1 review
0 helpful votes
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Our second box arrived today and it is just as jam packed with goodies as our introductory box was. Amazing variety and quality. Enough treats for the kids and us to share. The best Japanese snack box I've found. Delivery is always quick and intact. A different experience each month. Never the same thing twice.

Date of experience: January 12, 2021
California
1 review
0 helpful votes
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Best Purchase!
January 11, 2021

I always saw this as an Ad on my instagram & i finally looked into it & saw the Valentines box & i couldnt resist buying! Got my box today & im not disappointed! 17 yummy snacks! Will keep my subscription & looking forward to my future boxes!

Date of experience: January 11, 2021
Philippines
1 review
0 helpful votes
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1st time to subscribe, the snack inside are interesting. Especially the pokemon and doramon is the thing i like it most. Different snack on each month is a wonderful suprises. They pick the best and I agree. If you recieve a soda and kitkat, pls refrigerate

Date of experience: January 8, 2021
Canada
1 review
0 helpful votes
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I got my box in Canada on Friday when I ordered on Monday night. That is unreal! I haven't tried any of the snacks yet but they all look delicious!

Date of experience: January 8, 2021
Austria
1 review
0 helpful votes
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Excellent
January 9, 2021

A vast variety of of all kinds of sweets and treats, sweet and savory, something for every taste. Every month there's a different theme and it all fits together. All in all very cute and I'm happy to be a part of the family now.

Date of experience: January 8, 2021
Philippines
1 review
0 helpful votes
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Highly Recommended
January 8, 2021

Loving all the treats specially the premium drinks and kitkats!

Fast Shipping as well specially during this pandemic

Date of experience: January 7, 2021