Our reviews are monitored for authenticity
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Reviews (1,322)
Sent the wrong plants. Had to get a credit instead of a refund. Shipping in November is late- already too cold to plant.
Credit/refund managed in a very professional manner.
Thank you so much, Sergio! We're really glad to hear the credit and refund process went smoothly—our team always aims to handle everything with care and professionalism. Your satisfaction truly means a lot to us.
Ordered trees and was supposed to ship at a later date, in the fall. So much time went by i forgot and it was late November when I remembered. Ground was almost frozen after i reminded them and they shipped
Thank you for your feedback. We completely understand the concern about timing. Our nursery schedules fall shipments according to plant dormancy and weather patterns to ensure safe arrival and the best survival rate. If your ground wasn’t yet frozen, planting right away was perfectly fine — dormant trees actually establish roots better in cool soil. We do send shipping notifications before orders go out, but we’re happy to coordinate timing in the future if you need a later delivery window. Please reach out to [email protected]
so we can assist with any future orders.
Barefoot ferns arrived within a week but have not emerged yet.
Thank you for your feedback and for giving us another try! Bare-root ferns are shipped dormant, which means they often won’t show visible growth until the following spring. This is completely normal and helps ensure the plants stay healthy during transit and adapt better once planted. As temperatures warm, you’ll begin to see new fronds emerge. We recommend keeping the soil consistently moist and patient through the dormancy period — they’ll come up beautifully when the growing season begins.
At first I waited for 2 months, then they sent me not a 3-4-foot tree, but 3-4 inches. They were both stunted for 3 months, I managed to support them, and then they just withered, I'm not sure, like the gpt chat, that it was kiwi. I planted the seeds myself, so they are powerful big leaves. Just $47 threw away nerves and time.
Thank you for sharing your feedback. We’re very sorry to hear about your experience and want to help make this right. Our kiwi vines are shipped in a dormant state and may look small or bare when first received — this is completely normal for their growth stage and time of year. Once planted and properly cared for, they typically leaf out vigorously in spring. We encourage you to reach out to our team at [email protected]
with photos so we can review your order and assist under our guarantee policy. We truly value your business and want your next experience — including your pawpaw trees — to thrive beautifully.
The root systems on the trees I received was not as vigorous as I thought it would be. Hope they grow. I planted quickly and as directed.
Thank you for your feedback and for planting your trees so promptly! 🌳 Fall is actually the best time to plant bare-root trees, even if the roots appear smaller than expected. They’re in their dormant phase, focusing energy on establishing underground before leafing out in spring. You did everything right — just keep the soil moist (not soggy), and you should see healthy new growth once the weather warms. We appreciate your trust in us and wish your trees a strong start this spring!
Haven't received shipping updates nor if my trees are actually coming in 10 to 12 days
Thank you for your order and feedback! 🍎 To clarify, our Apple, Pear, Plum, and Fig trees are scheduled to ship in the spring of 2026, as stated on our website. These trees are shipped while dormant to ensure they arrive in the healthiest condition for planting and long-term success. We appreciate your patience and can’t wait for you to receive your trees at the perfect time for planting!
I am relatively new to TN but for the few orders I have done, I am satisfied with the products that were received. The support videos are very helpful and give you an appreciation of the knowledge and experience offered by TN.
Thank you so much for your thoughtful feedback! 🌿
We purchased 6 redbud trees 10 years ago and now we have the most beautiful trees you could imagine. Every season brings so much happiness.
Thank you so much!
I've ordered numerous species of bareroot plants and they arrive well packaged and in very good condition. I'm very pleased with the products that TN Nursery provides!
Thank you so much!
Plants arrived in glorious condition, well packed, some with flower buds. All healthy
Thank you so much!
I ordered bulbs previously and was able to request a shipping date and they arrived nicely packaged! I will definitely order from TN Nurseries again.
Thank you so much!
I have purchased some trees that arrived with smashed box, I followed the planting instructions
Only one survived, I had to write many times and send pictures and video before I got credit,
Ayman, we deeply regret that your experience left you disappointed, and we appreciate your patience throughout the process. Your detailed feedback helps us improve how we handle situations like yours, and we’re committed to making every customer’s experience a positive one. Thank you for giving us the opportunity to make things right.
I have probably lost about 30% of the trees bought from TN Nursery. No luck with 3 persimmons, 3 pecans and lost 1 Chestnut Oak. Likely my issues and not your stock but I have had better luck with Gurney's and Morse. Your prices are best but packaging does not match that of Gurney's.
Thank you for your honest feedback and continued business! 🌳 We appreciate you sharing your experience and are glad you’ve had some success with your trees. While some losses can occur due to soil, weather, or transplanting conditions, we always aim to send healthy, freshly dug bare-root stock. Our pricing reflects our direct-from-grower model, keeping costs low for our customers. We’ll also pass your feedback about packaging to our shipping team for review. We’re grateful you chose us and hope your new Buckeye Tree thrives beautifully!
I called TN Nursery and and asked some questions about the process of ordering and delivery. I was treated like family, I have received my bushes and I am very pleased with the product. They have been planted and I am looking forward to spring to watch them grow. Thanks TN Nursery you made it all very easy.
Thank you so much!
We ordered trees before and received extras to ensure that a viable tree would reach us... we really appreciated that aspect.
Thank you so much!
Still waiting for Aspen trees due in November with WHITE BARK like in the Rockies NOT Lombardy poplars...
Previously ordered above and received Lombardy poplars which are not the same as the Aspen poplars with the WHITE bark.
Thank you for giving us another chance — we truly appreciate it! 🌳 Rest assured, your Aspen trees are scheduled to ship in November, as noted on our site, since this is the ideal time for dormant planting. We want to clarify that we only sell True Aspen (Populus tremuloides) — the same white-barked species found in the Rockies — not Lombardy Poplars. Once they arrive and leaf out in spring, you’ll see that beautiful white bark develop naturally as they mature. Thank you again for your patience and trust in us!
At 84 my memory is not great just member service was good
Thank you so much!
Bought a Witch Hazel Shrub, Hamamelis Vernalis bare root last year, put it in in the fall, and can't tell you how pleased I am. Was 11", now >36", and is a beautiful (!) healthy tree which I love to admire. OTOH, planted the 2 spicebush bare roots in the fall, seemed to be alive, but they died during the winter.
Thank you so much for your thoughtful feedback! 🌿 We’re thrilled to hear how beautifully your Witch Hazel has grown — that’s wonderful progress! As for the Spicebush, sometimes dormant bare-root plants can be more sensitive to winter soil conditions, especially in their first year before roots are fully established. We appreciate your understanding and your continued trust in us for native plants. Please email [email protected] with your order details, and we’ll be happy to review your situation and assist however we can.
Great selection and easy ordering. The bare root plants arrived in good condition and very well packaged and labeled.
Thank you so much for your thoughtful feedback! 🌿
Thank you, Anne, for your feedback. We reviewed your order (#89240991) and see that a store credit was issued in accordance with our policy. Because we ship live, bare-root plants, replacements and credits are issued instead of refunds once the order has shipped. November shipping is standard for dormant plants — this timing ensures they arrive in their healthiest state and can be safely planted anytime before the ground freezes. We appreciate your business and are glad you plan to use your credit toward specific selections for spring planting.