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Tmart.com

2.4
tmart.com

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 778th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

Canada
1 review
124 helpful votes
Follow tony c.
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ABSOLUTE SCAM!
December 17, 2013

ABSOLUTE SCAM!

It's too bad that I have to select at least 1 star in order to post this because 1 star is waaaaaay too good a rating for these *!?@*!

Ordered something on t-mart, was apparently shipped out less than 24hrs later, however it has been over a month and I still have not received anything. Sent countless emails and received no reply. Tried the chat and it was down, tried the chat a few days later and actually "spoke" to someone, all they did was give vague generic answers telling me that they recently switched shipping companies and that it was the shippers fault, that this is a busy time of season and delays are to be expected.

They provided me with a tracking number but REFUSED to tell me which company they use to ship. Told them I tried that tracking number on UPS, USPS, and pretty much any and every shipping website and it came up invalid. They told me that it is against company policy to disclose their vendors.

Date of experience: December 16, 2013
Washington
2 reviews
7 helpful votes
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Shopping to tmart.com is a great experience. I bought some nail polish and it's a free tax.
I love the quality of them!

Date of experience: December 16, 2013
Texas
1 review
3 helpful votes
Follow Beata J.
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I just followed my brother's advice and tried to find the item I want in tmart. What made me surprised is I really found what I need. GOOD

Date of experience: December 15, 2013
Wisconsin
1 review
5 helpful votes
Follow Darlene T.
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I ordered several items off tmart.com. And i am please to say they live up to there word. I ordered i a four gun tattoo kit and when it arrived i was upset most of my ink's where not there. I concacted tmart and did as they asked just took a pic of the package, now im in heaven. Since i have ordered more equiptment and plan on always

Date of experience: December 15, 2013
Wisconsin
2 reviews
6 helpful votes
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I order the iPhone 5 keyboard and l love it I could not believe how cheap it was and it works really good thanks to Tmart!

Date of experience: December 13, 2013
Arizona
1 review
120 helpful votes
Follow Pedro S.
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Placed order online and then got e-mail requesting photos of my credit card, passport, and utility bill. After several attempts to reason with them in frustration checked out this site. It is obvious that employees are posting the positive comments, and the bad reviews are the truth. Canceled order, will watch my credit card for activitiy. Stay away, don't even think of trying this company.

Date of experience: December 13, 2013
Malaysia
1 review
122 helpful votes
Follow Dominion Z.
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Takes 1-2 weeks to ship out. Takes additional 2++ months to arrive. Items shipped from China mysteriously lost in mail (last tracking shows in Beijing, but never made it out)... Some packages shipped out third party via Sweden. Customer service unresponsive (i. E don't care, no refunds!). For paypal users, do submit claims within 45 days of non arrival, or Paypal says no refunds, no assistance. Newsletters spams almost daily... Avoid the disappointment and hassle! Shop elsewhere..

Date of experience: December 13, 2013
New York
2 reviews
4 helpful votes
Follow Xiny H.
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Tmart.com is the proudest business partner, is very suitable for Resellers like me, in fact I already possessed a regular customer, it's all thanks Tmart.com too!

Date of experience: December 13, 2013
Texas
1 review
9 helpful votes
Follow Enid j.
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The picture of the digital video are so clear and it is out of my imagination, but the instrution is a bit different to follow, hope you can improve

Date of experience: December 13, 2013
Wisconsin
1 review
4 helpful votes
Follow Richard C.
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I purchased this mount for my 37 inch LCD TV. Installation was easy. The trouble I encountered was caused by a bad wall stud finder. Make sure you have one when you install this mount because you need to screw the mount into a wall stud or at least have one screw into a wall stud.

Date of experience: December 13, 2013
Virginia
1 review
121 helpful votes
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Horrible. Company!
December 13, 2013

Horrible. Company! Ordered a $4.50 horse watch from them. It is defective. Over ten emails in three weeks trying to get it replaced. They ask the same questions over and over, how many, send a picture, defective or. Broken. They are ridiculous. Stay away. From them!

Date of experience: December 13, 2013
Wisconsin
1 review
8 helpful votes
Follow Henry C.
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Получил заказ в указанные сроки и бесплатно, 30-40 дней. Татуировочную машинку и блок питания, доставка из США и Сингапура, все дошло в целости и гораздо дешевле чем покупать в России, спасибо.

Date of experience: December 13, 2013
Texas
1 review
7 helpful votes
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I bought the "7" Capacitive Touch Screen Android 4.0 4GB Tablet PC "on Cyber Monday, it is so favorable that I received yesterday, I was very pleasantly surprised with speeds

Date of experience: December 12, 2013
New York
1 review
6 helpful votes
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Oh how I had fun with tmart, yes they are smaller than they appear but both features are useful and handy

Date of experience: December 12, 2013
Canada
1 review
116 helpful votes
Follow Mandy T.
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I have no one to blame but myself. I read some negative comments but still decided to give tmart a try. Now I regret it. I placed an order and realised that after 1 day, it was still saying pending so I thought I should see what was wrong. Found out that an item that clearly showed in stock when I ordered, was now out of stock. Then I asked to change the order and it was like speaking gibberish. The online chat rep just seemed clueless. Eventually I spelt it out easily enough and clearly and then asked about the shipping time. He told me it was being shipped from hong kong though I chose my items from us warehouse... and I have to wait for atleast 20 days! Then I asked that the order be altered to remove the out of stock item and that I would like some confirmation. I can't get any confirmation... nor are these changes reflected under my account. In fact as I speak my order still shows that all items are available! I am glad I did not order a big $ and I am pretty sure I would never do it again. Sometimes we take chances just to get a low deal but then we get low balled in the process. Its scary what kind of people hide behind colorful websites! - TORONTO ONTARIO..

Date of experience: December 12, 2013
Virginia
1 review
119 helpful votes
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I ordered a monitor and the tracking number they sent me was not a legitimate tracking number. Glad I paid with paypal. After 29 days of waiting for the merchandise or an updated shipping record, I have cancelled my order and submitted a fraud report. Very shady. Please note the poor grammar and spelling on the positive reviews. It's laughable. The "buyer" from "South Africa" doesn't know how to spell it. Hmmmm.

Date of experience: December 12, 2013
California
3 reviews
125 helpful votes
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What a joke, this Tmart employee keep posting positive reviews for his company like if we are too stupid to recognize it.!
The only stupid and scammer here is Tmart.com who is acting this way.
Tmart.com is risky. Your credit card is in jeopardy, don't accept to return your item if you do not receive a credit first. Bad quality and no customer service other then to feed you lies

Date of experience: December 12, 2013
Japan
1 review
0 helpful votes
Follow Alexandra T.
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I gave the pink recorder to my girlfriend and she like it so much, thanks for your wonderful thing.

Date of experience: December 11, 2013
New York
1 review
5 helpful votes
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Beautiful Silver Bracelet and it is cheap, so good;-)
Good service, i like it and want to introduce it to others

Date of experience: December 11, 2013
Wisconsin
2 reviews
5 helpful votes
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They just forgot to send me the free gift, anyway my item was good enough, so I will give you a good record. But make sure you will be more carefully next time.

Date of experience: December 11, 2013

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China