Tmart.comReviews 1,070

I bought the *******mAh Power Bank with Dual USB Ports. It is a little larger and heavier than I was expecting, but it will charge my phone several times before the power bank needs a charge. A nice feature is the power bank stops charging my phone when my phone is fully charged. Now I don't worry about leaving my phone a charger too long. The only minor complaint is the charge cord for the power bank is too short. It is only about 6 inches long so it has to be very close to a charger.

The shipping time was very short. I received the power bank in a very few days. I was very satisfied with the shipping."

Unwrap the parcel easily! Fortunately, my Xiaomi Bluetooth 4.0 Speaker was protected well in the delivering progress. The design and quality are very good as my expected, the effect of stereo will be tested recently, and we'll see...

Pretty much the same old story
Great prices, free shipping then you receive junk that is a close knockoff that doesn't work., and that will. Never work and no way to your money back. I really don't understand why this company believes it is ok to steal from hard-working Americans. It took me 6 tries to get them to send me an address to ship helicopter back, they said over and over, save your money and don't pay for the tracking on the package, they will not pay to return an item. I did pay for the tracking. I received an email saying they never got the package. I sent them tracking info what showed a date and signature, then they said there was nothing in the box. So they never got the package, so how can they say there was nothing in the box?

I did not read the reviews prior to placing my order if I had done so I would never have done business with these slimy rip-off company.
If you would like to save yourself a lot of aggravation and money don't even think about buying from them. And remember their slogan is Tmart where the T stands for THIEVES.

My reply to TMARTS request for the order number:
You have the order number, you have written to me and said that you will not refund my money until I remove my posting on this and the other 11 sites where I have made this claim. I do not like to be bullied to do something, please do the right thing and stop stealing from people and I will then update the posting stating what has been done. Thank you, Cindy

I purchased a cube clock from T-Mart and upon arrival quickly learned that it burned through batteries in 3 days, even with the use of AC some of the time. I returned it as defective to the New Jersey address as indicated by the "S. E. R. V. I. C. E." team, which behaves more like a robot, and sent in a photo of the postal receipt as requested. I have received about 6 emails from the robot telling me they never received the receipt, which I resent several times. I sent it as well to the "aftersales" email and received zero response. If you read the T-Mart response to this and it says "sorry for the inconvenience and send us more info. So we can check", do not believe them. A seemingly appropriate response is just a cover for either gross incompetence or purposeful error.

Do not give this outfit your business. Go elsewhere.

I bought a controller from this seller, it arrived damaged, and didn't work. When I tried to send it back, they wanted a photo of my ID and Credit Card, shady much? If you're going to buy something from these sellers (which I don't recommend) pay with paypal. Also, if you think their response shows they care about their feedback, it doesn't. It's the same canned response over and over again.

EDIT: Wow look who responded! Amazing, right? For sure not some canned response they send everyone... Right?

Hello I ordered a battery from these people for my little brother's laptop. I thought this would be like any order similar to that of Amazon. I was wrong the first lie I received from these people was the promise of receiving the product in 48 hours. First of all they got their payment before the battery was out the door. After a week of waiting by the mailbox I just happened to check on the status because 48 hours is 2 days. I learned the battery was coming from Illinois. I figured oh that's why it's been over a week and still no battery. Then I discover it's in my city I'm like cool I'll get it today. 3 days later I'm still asking if it came. I went to the site to check where it was. Now it's in another city at this point I'm emailing Tmart they are saying "have some patience". I'm telling you it's been 2 weeks and then it's passing my town". Few days pass it goes right back to the factory. Now Tmart is saying "do a $3 paypal and we will resent it. But after May 1st this is discontinued" so I tried my best to figure out how the pay pal works. I just couldn't navagate the page. I even emailed them and asked for a phone number so I can get some assistant through the web page. Tmart responds we don't don't have a phone number.? Then keeps sending the link for the paypal. I threw out use my credit card that you already have on file. They can't apparently then sends the pay pal link again. After all that I email saying can I at least get my "80% refund" Gmail emails me saying I can not respond to Tmart. So I lost $16 bucks and have no battery. Thanks Tmart

If I could rate lower I would rate in the negatives. I recently purchased a battery replacement for my mother-in-laws laptop. Shipping told me it would be here in 2 days and it took 2 weeks, I shrugged this one off. Then, once it finally arrived I installed the battery and it shut the laptop down upon installation. I did tons of troubleshooting, the first one I got to identify for a short period of time but would not charge. I contacted customer service and informed them of everything, they asked me questions about the battery, laptop as customer service should. However, very impatient people to deal with, seeing I was trying to talk to them, cook dinner for my family and handle 2 children in the middle of it all. I finally got them to send me another replacement. AGAIN I was told a couple days and it took 2 weeks. Once again, I received the battery and did not work at all, no matter what trouble shooting I did. AGAIN I contacted customer service via ticket rather than chat, I got asked the same questions and requested to send pictures of the screen (this wasn't hard as neither of the batteries powered the laptop.) I got tired of the charades and requested an immediate full refund. The contacted me a day later telling me to wait a day for the refund (I just got this request today so I've yet to see how long it will take to do a simple refund.)
Here is where it gets insulting to me, I am an IT graduate, I service computers and other electronics in the local area for friends and family and I run my own online retail store. I know for a fact most of you who have been on both sides of customer service know how it works. Whats the term? Ah yes, Customers are always right! And for a business the LAST thing you want to do is make a customer mad, upset or angry. Why? Because angry customers talk, they talk to other potential customers and turn these potential customers away from your business. So Tmart, instead of replying to me and telling me how sorry you are for the issues for the 4th time. Try practicing some real customer service, notice you have a customer that is more than upset at your service and just want's a refund and to be done with your services and products that do not work. (Believe me there are many more sites I can blast my review on.)

I purchased 2 USB car chargers for my IPhone. When they arrived one did not work. So I emailed customer service about the problem. I got a reply the next day saying they would refund money into my Paypal account and sent a file confirming the refund. Norton AntiVirus refused to open the file because it contained a Trojan Virus. There was no refund. Sent 2 more requests thru their customer service with no reply and no refund. Its been about 3 weeks and still no refund, and even though it was an inexpensive charger, its clear that Tmart is not a responsible seller, does not stand behind their products, and chooses to ignore the importance of customer satisfaction. Only the lowest type of business would send an email reply that contains a malicious virus and have the nerve to call it a Paypal deposit confirmation, thank you Terry Wang. I will never buy from Tmart again.

Tmart please do not reply and ask me to email your customer service again, I have done that 3 times already and have only gotten a bogus reply, I'm not going waste any more time or money to email or order from you again.

I bought two Wii Remotes. One without motions (bought accidentally) They wanted me to pay to return it! I decided to keep it! One has motion sensor in it! Neither one will work on my Wii U console. I tried the sync several times and they do not work. The one with motion works intermittently. Are these new? I think not! The motion one has scratches all over the front and some sort of funk in one of the four lights at the bottom. Not very happy right now!

I tried the 3D printing service of TMART last month and get the package today. I printed a phone holder. It's really wonderful. You could see the PIC. The CS is professional and they led me to enjoy the shopping. I will try again for a portrait of myself.

Purchased a battery charger for some lithium ultra fire batteries. It will not work as it doesn't have a US based plug on it. Round prongs, presumably for Chinese electrical outlets. Impossible to get in touch with customer service as they want a photo of whatever you purchased or received. Guess what - not everybody has a digital camera and the time to take photos and upload.
You can't just send them a simple comment.
Learned my lesson, I will not purchase from them again.