Tmart.comReviews 1,070

Violin didn't make a sound. Cheap quality and very poor customer service. No phone number or email address to contact customer service, only online chat. I requested a transcript and did not receive any.

I heard from them the next day after I complained to PayPal. They gave me a prepaid return label. I was clear to PayPal that I was not going to pay for return shipping.

I bought a used violin from www.reverb.com. I heard they are the ebay of music. We'll see.

I ordered some merchandise for $5, and they started charging my account without my permission.
A person keeps responding with, "You mean someone stole your card", "Your product was already shipped, wait until it arrives and send it back."
As of now they have successfully charged my account once, and my bank helped me with fraud and scam alerts.
Do not buy anything from this site. Stay with reliable sites, you know who they are. China does not have oversight on their online fraudsters.

First order went very well. Was very happy til I recieved a bait and switch email. Tried to make a purchase, wouldnt even let me log on to the site for over 2 days. Customer service expected me to prove it. When I did they just gave me the run around. Now they refuse to let me delete my account. The battle has just begun. Save your money, spend it with a company that actually wants your business. If I cant get it made anywhere but china I guess I will do without.

I ordered a watch in Sept. I finally got it in Nov. - BROKEN. When I contacted them about it, they asked if it was broken when I got it (or, in other words, did *I* break it!). Then they needed "proof" that it was broken. Have you ever tried taking a photo of the broken crystal on a cheap watch? I was finally able to get a clear enough picture. In Jan. They offered me 500 'points' with the condition that they could only be used on an item worth $10 or more. Very, very unprofessional.

After goods not arriving for 6 months and contactintg customer service several times and getting no response***I left a review here and was advised to contact t mart customer service.

After contacting them again no response /refund after several attempts...

T-mart WEBSITE SHOULD CEASE TO TRADE IF THEY CANNOT TAKE DELIVER
GOODS OR GOVT SHOULD TAKE ACTION AGAINST CROOK***THUGS*THIEVES LIKE THEM*****

I cannot believe the amount of cheek they have to keep trading and people keep loosing their money for items that are never delivered or customer services that never respond.

I ordered a simple tiara from tmart on 2/1/2016. The product stated it was in a warehouse in the US and would take 24 hours to process and ship. Needless to say I had never received it. I sent an email to customer service asking where it was and they stated that in between Jan 29-Feb 4th the payment system maintenance. I then asked for a refund. I noticed the status on the order stated cancelled but I received no refund (which in their policy it states you will get one within 24 hours) and SURPRISE, NO REFUND. I then get an email asking to send a picture of my credit card to them, what company operates like that, sounds like fraud to me. I emailed back and stated they were able to take my money so they should be able to refund it. I get an email back stating I should "cancel my order". Mind you when I sent my first email asking for a refund my order stated cancelled and I even attached a picture of that to the dolts that work for the "company". I think this place is a huge fraud. NEVER will I order here and NEVER will I tell anyone to order from here.

(Update: Just got emails informing me that my orders could not be processed due to payment system maintenance. I think my purchase was refunded, so now I'm only annoyed at the morons who made it impossible for me to buy buckyballs from a website I trust. I added a star to my rating though because it seems a bit more fair now. I haven't tried buying anything else from the site. I may add another star after I verify that I got my money back.)

I ordered a few things a few weeks ago and they never shipped.
Now, the things I ordered may have been recalled in the US, so I would have completely understood if they could not be shipped (Isn't it hilarious that we can buy assault weapons, but magnetic desk toys are banned? Also, if you're dumb enough to give your small kid strong magnetic beads to play with, then the kid probably isn't safe anyway.)

I never got any email about the order except for the payment confirmation.
I tried to send a message to the customer support through the website, but it said the order number didn't exist. The order number that I copied from the payment confirmation email.

I had my doubts about this place even before buying, so I decided to give it a try with a very small order (a replacement battery for a laptop) because they offered the best price and no shipping charges. I even paid the extra tracking fee.

Big mistake! It was evident very soon that the tracking fee is totally worthless. Customer Support is almost like an automated system which only answers "It's a pleasure to serve you, you will get your items soon, we hope to hear from you again". Two months later I still didn't get my shipment. Fortunately I had paid with Paypal and opened a controversy to get my money back.

In November buy a smartwatch in the store at a cost of $ 55, it took a week to ship the order, but here began my surprise, there was no logistics information or tracking number.

Ask the customer service and was told that " we could not provide information thru past 45 days to be patient ".

After spending 45 days (that's two months) I was given a tracknumber which said that he the package was delivered. In addition the package had been sent before the dates of my order (rare).

After claiming that I had not delivered the package referred me to the local post office to complain. Clearly in the local post office not give me more information that has been delivered the package to another person who was addressed. For data protection can not give me information of another customer.

He claimed repeatedly requesting information from dealer, any evidence that has sent me my package (have some invoice)

I have nothing at the end after three months and more than 10 post abandoned, but do not want anyone to go through the circumstances I have me and be swindled.

I ordered a mini quad copter from this site and it would never fly straight. Not only that, it can't even charge. I tried contacting TMart's "customer service" and they are horrible! They demanded that I sent them a video of the defective item. I tried to send it via email but the file is too big even when compressed, so I sent them a Drive link. They claimed the link did not work. So I sent them a direct insert and they claimed it did not work. Worst of all, both of my drives says that no one has even TRIED to access the link. When I asked advice on what would be the best way to send them the video they simply replied again that they "cannot" open the link. They are such a fraudulent company, why have they not been taken down yet? After doing more research I noticed that MANY other customers have been scammed by this website! How are they getting away with this? Order #*******H3HHRB

I ordered two guitars. They never arrived. Didn't give me a tracking # and has so far done nothing to correct or help the situation. Hasn't even responded yet. I can't afford to not get the guitars. Only reason I ordered them was bc I knew I could at least make what I paid for them if not more after I do them up. Need money desperately right now bc my family is in a tough situation financially. $65 lost with horrendous customer service that is close to impossible to get in touch with? Absolutely unacceptable. And why the hell do they refuse to provide a phone number? And why only allow a sentence or two to explain the enormity of hell my situation has been driving all over the city to different postal offices to see if someone can help me, and no one can bc tmart didn't provide me with a stupid tracking number.

Worst costumer service, think twice if you want to buy something from them
I wont recomment to any one
I bought some battery few hours later i contact them they are not working, after a week back and fourth they give a option for a refund i said yes for a refund doesnt end there
Few days later after i said yes to a refund, they said did you try deferent charger, witch first thing i said i dont have another charger to try it, i went every retail store no one carry this type battery ******* li-ion battery

Received part of my order late and damaged. I have a radio that doesn't work because the port to plug it in is broken. Still waiting for the rest of my order from December. It was supposed to be a Christmas gift. As was the radio that is broken. I'm going to contact the states attorney generals office and a civil attorney. This is fraud and theft by deception. The laptop fan not delivered yet either. But if you look at the status online it says it was delivered December 28th. No! It has not delivered! Just like the charging port for the phone... NOT delivered. You have my money and I have no product, and the product I have is broken!

All lies you do will not continue for long. All your products quality is a bull sheet..

Thank God I paid through PayPal. After tmart took the money out of my account I received a email requesting a picture of my credit card, a picture of my drivers license, my phone number and a copy of my Utility bill. Then when I emailed them back letting them know I had NO INTENTIONS of providing them with the requested information I then let them know someone should call me ASAP! The responding person said in their email "we have no phone service". Then why did you request my phone number?! I filled a complaint with PayPal. And tmart is supposed to refund my 200.00 dollars.