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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I had my order delivered to my apartment. I took off work to accept delivery the day it was promised, only for it to be delivered a day late. It seems all companies do not take into consideration their customers schedule. I wasted a work day behind Tire rack, and Fed Ex.
I previously purchased wheels and tires from tire rack years ago, and I am still running those wheels just grabbing some new rubber.
Always a great experience. Fast Free Shipping. Great selection.
Great selection. Great prices. Always fast delivery and great customer service.
Easy searching, plenty of options, easy processing payment, followed through correctly with my order
I can't wait any longer to get an answer on the warranty so I ordered the tire hoping I could take care of the warranty on the back end.
We appreciate you bringing this to our attention and are very sorry for the frustration this might have caused and member of our team will be reaching out.
Am thinking about purchasing a tire changing machine and a balancer to do my own tires would like some recommendations on what to purchase thank you
I purchas all my tires from Tire Rack. It is easy to purchase. Plenty of name brands. Easy to schedule installation.
Found my tire size easily and delivery was great. Website was very intuitive.
Very good - would buy tires here again - had tires not available in canada
Too early to say - need to wait till the tires arrive, etc.
Purchased full set of winter tires with rims for VM Tiguan, order was seamless, quick delivery. Tires came balanced.
My last experience was great. I had to return something. It was not an issue at all. Nice and easy
Always easy to order. Great customer support. CS called to verify incorrect tire size. A miss order due to my hurried purchase while at the office. I Re ordered correct size.THANK YOU
I have a few cars and I get all my tires from here. Everytime I order they show up!
I've ordered tires many times before from tire rack and they have never let me down. Always on time and great tires.
It was great as usual I'm coming back for my next sets of tires for different vehicles
Great experience, awesome selection, great price. Tires were shipped fast; I got them quickly and got back on the road.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We appreciate you bringing this to our attention and are very sorry for the frustration this might have caused and a member of our team will be reaching out.