Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had an amazing experience and the website & customer service got my tires the very next day after ordering.
Fast shipment and good advice to select a reliable installer.
I have been buying from Tire Rack for years & will continue to do so. Great prices, free shipping & I have them ship directly to my mechanic. I ALWAYS get my tires VERY fast, sometimes in less than 12 hours!
Tire Rack has always made it easy to find what I need.
Tire Rack has always made it easy to find what I need.
I like being able to shop through tire rack. This is my second order through them. My only issue is that I wasn't informed that my new wheels required different lug bolts therefore I needed a new set of locking lug bolts. Then they wanted to charge me for shipping. Not okay with that. Also, it'd be nice if they offered a military discount.
I like being able to shop through tire rack. This is my second order through them. My only issue is that I wasn't informed that my new wheels required different lug bolts therefore I needed a new set of locking lug bolts. Then they wanted to charge me for shipping. Not okay with that. Also, it'd be nice if they offered a military discount.
Had a call to verify shipping address. Worker was super pleasant and very helpful!
Ordered the tires I needed, had them shipped to the installer, made an appointment to have them installed in my driveway and ultimately had new tires on my car in 72 hours, contact free! No waiting in a service waiting room etc.
Shopping was easy and the mobile tire installer they recommended was great.
Good so far. Plenty of information such as fitment, reviews, etc. Speedy delivery. Pirelli tires are Grrrrrrrreat. Highly recommend Tire Rack on ALL POINTS.
Good so far. Plenty of information such as fitment, reviews, etc.
Always had a good experience when purchasing from this company
Always had a good experience when purchasing from this company
Good price. Looks great. Easy to mount tires on. Were in stock for pickup. I'm in denver
Delivery was within 2 days as promised. Product exactly as described, overall great experience.
It was easier than expected. The tires I bought were $110 cheaper on Tire Rack. This saved me over $400 with installation. I've definitely told my friends
Great experience from order to delivery! Will definitely use them again.
Tires were sent at 85 psi which is 25 psi over the allowable limit per tire standard. Once installed on my vehicle, had a harsh shimmy starting at 40mph. Had to take in to tire shop and they had to rebalance. Each wheel was 2-3oz off on balance. Would've been more cost effective to just stick with brick and mortar tire shop in town.
I have been doing business with TireRack for years and they have sustained excellence throughout.
I ordered my tires and had them shipped directly to Pet Boys. An appointment was made and my tires were put on in a matter of minutes. The whole shipping to installation process took 3 days. Great job!
They fit perfectly on my car and came with new lugs/spacers and already balanced with wheel weights. Car drives super smooth at all speeds. Great price too. And super fast delivery.
The whole process (once I decided on a tire brand) was impressive and went like clockwork. I had my tires shipped directly to a local Pep Boys tire store, where I made an appointment online to have my new tires installed. I also had an alignment done at the same appointment. Very happy with Tire Rack! Thank you!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Thank you for giving us the opportunity to make this right when we reached out to you. Providing an excellent customer experience is of utmost importance so we appreciate you bringing this situation to our attention. Please don’t hesitate to get in touch should you have any additional questions or concerns.