Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TireRack

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
grey stargrey stargrey stargrey stargrey star

TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,249
value
28,660
shipping
28,624
quality
29,184
This company responds to reviews on average within 1 day

Instant Feedback

527,950 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Timothy H.
Unfollow Timothy H.
Share Review
Report Review

Excellent Service
December 9, 2021

Excellent website - love how I could choose location and time to have tires installed.

Date of experience: December 9, 2021
California
2 reviews
0 helpful votes
Follow Ramon C.
Unfollow Ramon C.
Share Review
Report Review

Ramon
December 9, 2021
Updated review

Always an awesome experience with tire rack. It is jus a very simple and painless way to order tires and wheels

Date of experience: December 9, 2021

Excellent site
November 13, 2020
Previous review

Excellent site

Date of experience: November 13, 2020
Illinois
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Share Review
Report Review

Good service
December 9, 2021

Good so far I would say thank you very very very much

Date of experience: December 9, 2021
California
1 review
0 helpful votes
Follow Edward U.
Unfollow Edward U.
Share Review
Report Review

Acadia deluxe brake pads
December 9, 2021

Easy and many options for my vehicle been using for over 40 years
I love the brake performance ratings
I don't care about dust compared to stopping power, for instance

Date of experience: December 9, 2021
Florida
1 review
0 helpful votes
Follow Greg N.
Unfollow Greg N.
Share Review
Report Review

Tire rack alsome
December 9, 2021

Very helpful delivered on time and tires are good quality

Date of experience: December 9, 2021
Indiana
1 review
0 helpful votes
Follow Reginald K.
Unfollow Reginald K.
Share Review
Report Review

Tried to the rest, and now the BEST!
December 9, 2021

My shopping experience, was great! First time ordering online for tires.

Date of experience: December 9, 2021
Illinois
4 reviews
0 helpful votes
Follow John A.
Unfollow John A.
Share Review
Report Review

Great product, poor delivery
December 9, 2021

The ordering experience was perfectly fine... the delivery service OnTrac delayed shipping without notification. TireRack may want to use another shipper.

Date of experience: December 9, 2021
Alabama
1 review
0 helpful votes
Follow Cole R.
Unfollow Cole R.
Share Review
Report Review

Magnificent
December 9, 2021

Magnificently well put together organization. Would be pleased to order from y'all again

Date of experience: December 9, 2021
Ohio
1 review
0 helpful votes
Follow Tom R.
Unfollow Tom R.
Share Review
Report Review

Firehawk Indy 500
December 9, 2021

I ordered my tires and they showed up on my doorstep the next afternoon. Couldn't have been better or quicker!

Date of experience: December 9, 2021
Mississippi
1 review
0 helpful votes
Follow Harold U.
Unfollow Harold U.
Share Review
Report Review

SATISFIED CUSTOMER
December 9, 2021

Gill was most helpful with a solution to the $500 per day limitation on my debit card, which allowed me to purchase the tires I sought.

Date of experience: December 9, 2021
Mississippi
1 review
0 helpful votes
Follow Joseph Y.
Unfollow Joseph Y.
Share Review
Report Review

Satisfied customer
December 9, 2021

Quick delivery, great online customer advisors. Bought the Yokohama Parada at a reasonable price because of its past history on my Navigator. Tire design, durability and speed rating were important in my decision. Being able to order and have delivered to a vendor near me was definitely a plus. My tires came in overnight and were on my vehicle the day after ordered. This was a plus since all tire shops locally don't carry big inventories and have to order from their warehouses overnight anyway, if they have it. I have used Tire Rack for years and found their pricing competitive.

Date of experience: December 9, 2021
California
2 reviews
0 helpful votes
Follow Gary B.
Unfollow Gary B.
Share Review
Report Review

Bridgestone tires
December 9, 2021

Great service easy to find what I needed and where to get them installed they were delivered on time and no problem getting them installed, they even found a damaged rim while doing the balance that is why my tire went bad.

Date of experience: December 9, 2021
Maryland
1 review
0 helpful votes
Follow Edward Z.
Unfollow Edward Z.
Share Review
Report Review

Great service made so easy
December 10, 2021

I needed a tire for my 2021 Tesla Model Y. Incredibly(!) the Tesla Service Center near me did not have it in stock and suggested they could not get a tire for the car they sold me 2 months earlier.
Other tire stores said they don't service Teslas
Tesla suggested I call Tire Rack and have the tire delivered to the Tesla service center.
I did that ordering on the Tire Rack website.
THE TIRE WAS DELIVERED THE NEXT DAY! To Tesla without a delivery charge!
It is hard to say enough praise for a company that actually performs so well especially during these crazy COVID times when bad service is expected and seems so rampant.

Date of experience: December 9, 2021
Belgium
1 review
0 helpful votes
Follow Robert P.
Unfollow Robert P.
Share Review
Report Review

Honorable Business Service
December 9, 2021

I ordered a spare tire for my Ford Escape, I received it quickly but, when I to have my shop replace it, you can't replace that kind of tire. I did believe him. I emailed Tire Rack and told them my situation. They contacted me with the of a tire shop that would, with in two days.
This is the best customer service I've had with an online store.

Date of experience: December 9, 2021
New Jersey
1 review
0 helpful votes
Follow JAIME P.
Unfollow JAIME P.
Share Review
Report Review

I asked for delivery of a product, and tirerack.com delivered. Thank you for providing what you claimed.

Date of experience: December 9, 2021
North Carolina
1 review
0 helpful votes
Follow erick A.
Unfollow erick A.
Share Review
Report Review

Great website and delivery
December 9, 2021

Website is great and easy to navigate. And delivery process was fast.

Date of experience: December 9, 2021
New Jersey
1 review
0 helpful votes
Follow Priscilla I.
Unfollow Priscilla I.
Share Review
Report Review

A+ as always
December 9, 2021

Quick and easy as usual. Tire Rack's website is easy to use and provides all the necessary information to make an informed decision.

Date of experience: December 9, 2021
Maryland
1 review
0 helpful votes
Follow Andre L.
Unfollow Andre L.
Share Review
Report Review

Tire Purchase
December 9, 2021
Updated review

Ease of ordering and low price very good price compared to competitors.

Date of experience: December 9, 2021

Ease of ordering and low price
December 3, 2021
Previous review

Ease of ordering and low price

Date of experience: December 3, 2021
New Jersey
1 review
0 helpful votes
Follow Susan F.
Unfollow Susan F.
Share Review
Report Review

A plus
December 9, 2021

Great pricing. Easy to order and receive shipment, schedule install that comes to home at better price than taking it in. Highly recommend. Great Value!

Date of experience: December 9, 2021
District of Columbia
1 review
0 helpful votes
Follow Boyd P.
Unfollow Boyd P.
Share Review
Report Review

Boyd Stevens
December 9, 2021
Updated review

They have the tires I need at a price I can afford.

Date of experience: December 9, 2021

First time customer, will give review after service
May 12, 2020
Previous review

First time customer, will give review after service.

Date of experience: May 12, 2020