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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Tires delivered, mounted on wheels, with pressure guages installed in the mail, exactly as ordered. I was able to install all 4, by myself, in my driveway, in under 4 hours. That was with me troubleshooting issues with my own tools as I went along.
Very very easy to use website. Fair prices. Extremely fast delivery. I was very impressed.
I have ordered several times now and each time it gets better and better.
Web site is very good. Quick delivery. Having tires installed today.
Fast and simple. Choosing the tire and the install shop was pain free and accurate. The install service rates were listed for each shop on the map. I was not charged any additional amount for the installation.
It was easy to purchased the tires and get them installed at my house. Thank you. Easy to find tires. Easy check out
I ordered here last time and shop took care of everything for me. I saved quite a bit from the shops originally quoted price. This order is for one tire to replace a tire damage from road debris. I didn't have replacement warranty.
So far, so good. Not sure about buying tires this way, but I'm hoping its a good experience.
The tires were delivered to a preferred installer next day (faster than I could get the car booked for installation). Installer was no prepared to adhere to the appointment time. Told me two hours to get it done. Returned in 2hrs, car was on the hoist, none of the wheels had even been removed. It took more than another hour to get the tires changed. Even then, I asked for the TireRack packing slip for my records but he had to dig them out of the trash. Just wanted to ensure that my tire warranty would be validated. Installer didn't seem to know anything about that.
Easy to navigate website. Plenty of options. Excellent support via chat.
Easy for those of us that are technologically challenged. We are now Tire Rack customers for life! Thank you
I purchased a snow tire and wheel package to replace the one I bought from them in 2010. Upon the arrival of the set, I can't find the TPMS sensor IDs, which, notably, came with the first set. I have a reset tool that allows me to change between tire sets, I just need the ID numbers.
Two calls to Tire Rack's customer service were unfruitful. Not only do they not have the IDs, the first CSR tried to sell me a new reset tool for a mere $250 so I may do it myself. The second said I'll have to take them to a dealership or tire store to have the IDs retrieved, of course at additional time and cost to me. I pointed out that no where during the purchase was it disclosed that they no longer/don't provide TPMS IDs. It must be a big deal for them to include those with the invoice.
Two questions went unanswered by the CSRs: Since I purchased and now own the TPMS sensors, do I not also own the ID numbers? If I still have to go to a tire shop to finish my installation, why should I even be using Tire Rack?
Tire Rack and I have a 30 year relationship but I don't see it continuing beyond this purchase. Maybe they could solve this problem by using the very tool they tried to sell me.
Always such an easy website to use.
Easy to find the tires that I needed. Incredible selection. Super fast delivery.
Quick, easy ordering and very responsive to my 'rookie' questions. BRAVO!
Fast delivery, coupon codes don't work! Quality tires at a great price!
I didn't get the $22 dollars off for being above a certain cost. I filled out and it stated would credit $22 at checkout but did not!
Easy purchasing! Quality tires with confident buying experience=Happy Customer!
Great no issues at all arrived with no damage and at the correct location
Super easy to find and buy. The ability to use affirm is also a major bonus. Firestone on the other hand, Firestone nicked both my front rims and didn't air up the tires properly. The amount of snot used on the tires was borderline excessive. I would buy from Tire Rack again, I would just look for a different installer.
Tires came pre mounted and balanced to the rims with no added charge. Easy to install, nothing crazy. Came with the required lug nut tool.
Would prefer to see ratings charts, particularly noise ratings, on the main tire pages
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

