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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,249
value
28,722
shipping
28,686
quality
29,246
This company responds to reviews on average within 1 day

Instant Feedback

529,087 reviews

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Washington
1 review
0 helpful votes
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User friendly
February 1, 2022

Tires delivered, mounted on wheels, with pressure guages installed in the mail, exactly as ordered. I was able to install all 4, by myself, in my driveway, in under 4 hours. That was with me troubleshooting issues with my own tools as I went along.

Date of experience: February 1, 2022
Illinois
1 review
0 helpful votes
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First time buyer
February 1, 2022

Very very easy to use website. Fair prices. Extremely fast delivery. I was very impressed.

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Repeat customer
February 1, 2022

I have ordered several times now and each time it gets better and better.

Date of experience: February 1, 2022
Ohio
1 review
0 helpful votes
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Fast delivery to my installer.
February 1, 2022

Web site is very good. Quick delivery. Having tires installed today.

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Convenient and Simple
February 1, 2022

Fast and simple. Choosing the tire and the install shop was pain free and accurate. The install service rates were listed for each shop on the map. I was not charged any additional amount for the installation.

Date of experience: February 1, 2022
District of Columbia
2 reviews
0 helpful votes
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Very Please
February 1, 2022

It was easy to purchased the tires and get them installed at my house. Thank you. Easy to find tires. Easy check out

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Road debris blowout
February 1, 2022

I ordered here last time and shop took care of everything for me. I saved quite a bit from the shops originally quoted price. This order is for one tire to replace a tire damage from road debris. I didn't have replacement warranty.

Date of experience: February 1, 2022
Florida
1 review
0 helpful votes
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Worth the time.
February 1, 2022

So far, so good. Not sure about buying tires this way, but I'm hoping its a good experience.

The tires were delivered to a preferred installer next day (faster than I could get the car booked for installation). Installer was no prepared to adhere to the appointment time. Told me two hours to get it done. Returned in 2hrs, car was on the hoist, none of the wheels had even been removed. It took more than another hour to get the tires changed. Even then, I asked for the TireRack packing slip for my records but he had to dig them out of the trash. Just wanted to ensure that my tire warranty would be validated. Installer didn't seem to know anything about that.

Date of experience: February 1, 2022
Wisconsin
1 review
0 helpful votes
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Exactly what we needed.
February 1, 2022

Easy to navigate website. Plenty of options. Excellent support via chat.

Date of experience: February 1, 2022
Virginia
1 review
0 helpful votes
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EXCELLENT
February 1, 2022

Easy to navigate, good customer service, fast response

Date of experience: February 1, 2022
California
1 review
0 helpful votes
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Mama's New Boots
February 1, 2022

Easy for those of us that are technologically challenged. We are now Tire Rack customers for life! Thank you

Date of experience: February 1, 2022
North Carolina
1 review
0 helpful votes
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Tire Rack kicked me to the curb.
February 1, 2022
Updated review

I purchased a snow tire and wheel package to replace the one I bought from them in 2010. Upon the arrival of the set, I can't find the TPMS sensor IDs, which, notably, came with the first set. I have a reset tool that allows me to change between tire sets, I just need the ID numbers.

Two calls to Tire Rack's customer service were unfruitful. Not only do they not have the IDs, the first CSR tried to sell me a new reset tool for a mere $250 so I may do it myself. The second said I'll have to take them to a dealership or tire store to have the IDs retrieved, of course at additional time and cost to me. I pointed out that no where during the purchase was it disclosed that they no longer/don't provide TPMS IDs. It must be a big deal for them to include those with the invoice.

Two questions went unanswered by the CSRs: Since I purchased and now own the TPMS sensors, do I not also own the ID numbers? If I still have to go to a tire shop to finish my installation, why should I even be using Tire Rack?

Tire Rack and I have a 30 year relationship but I don't see it continuing beyond this purchase. Maybe they could solve this problem by using the very tool they tried to sell me.

Date of experience: February 1, 2022

Always such an easy website to use
January 22, 2022
Previous review

Always such an easy website to use.

Date of experience: January 22, 2022
Maryland
1 review
0 helpful votes
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Fantastic selection and service
February 1, 2022

Easy to find the tires that I needed. Incredible selection. Super fast delivery.

Date of experience: February 1, 2022
Virginia
1 review
0 helpful votes
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Best Service, Pricing... Ever!
February 1, 2022

Quick, easy ordering and very responsive to my 'rookie' questions. BRAVO!

Date of experience: February 1, 2022
New Jersey
1 review
0 helpful votes
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Great service, Great tires
February 1, 2022
Updated review

Fast delivery, coupon codes don't work! Quality tires at a great price!

Date of experience: February 1, 2022

I didn't get the $22 dollars off for being above a...
January 26, 2022
Previous review

I didn't get the $22 dollars off for being above a certain cost. I filled out and it stated would credit $22 at checkout but did not!

Date of experience: January 26, 2022

Great tire knowledge!
November 20, 2021
Previous review

Easy purchasing! Quality tires with confident buying experience=Happy Customer!

Date of experience: November 20, 2021
Michigan
1 review
0 helpful votes
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Satisfied Customer
February 1, 2022

Good Selection and very easy to get ordered and installed

Date of experience: February 1, 2022
Kentucky
1 review
0 helpful votes
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Fast delivery
February 1, 2022

Great no issues at all arrived with no damage and at the correct location

Date of experience: February 1, 2022
Arizona
1 review
0 helpful votes
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Super easy to find and buy. The ability to use affirm is also a major bonus. Firestone on the other hand, Firestone nicked both my front rims and didn't air up the tires properly. The amount of snot used on the tires was borderline excessive. I would buy from Tire Rack again, I would just look for a different installer.

Date of experience: January 31, 2022
Wisconsin
1 review
0 helpful votes
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Enkel92
February 1, 2022
Updated review

Tires came pre mounted and balanced to the rims with no added charge. Easy to install, nothing crazy. Came with the required lug nut tool.

Date of experience: January 31, 2022

Its easy to use
February 25, 2022
Previous review

Its easy to use

Date of experience: January 25, 2022
New York
1 review
0 helpful votes
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Choose tires yourself
February 1, 2022

Would prefer to see ratings charts, particularly noise ratings, on the main tire pages

Date of experience: January 31, 2022