On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy and fast, Price was good but could have been better.
First time purchasing tires online so a little uneasy as to how this will go. Other than that the selection and purchase process was straight forward and easy. If the correct tires arrive with no problems and all else goes well then 5 STARS! Everything went very well so yes 5 STARS and highly recommended.
First time purchasing tires online so a little uneasy as to how this will go. Other than that the selection and purchase process was straight forward and easy. If the correct tires arrive with no problems and all else goes well then 5 STARS!
Quick and easy. Tires are top quality, car rides like a champ. Already taken these on the road in mild-heavy rain and the traction really makes a world of difference.
Easy breezy! Will order again! Big Thanks to Reggie for the help!
Great price on excellent tire. Super fast delivery
Quick and Easy but split delivery was unexpected. 2 of the 4 tires arrived a day later than expected throwing off my installation appointment.
Website is a wee bit clunky. Customer service is Horrible
Quick, fair and great follow up to ensure I had indeed ordered wider rear tires than front. 235 and 255 sizes so thank you.
Easy to find the right tire and place my order. There are fast got them in only a couple of days and the suggested the place to have them installed.
Always professional, user-friendly app and service!
Easy to use. I know the products are good quality, a good deal, and the right tire.
The mobile site is a little buggy and makes it difficult to compare many options but the shopping experience on a standard browser, ie PC is great! There was a scratch on the inside of one of the wheels but not bad enough to make me go through the process of returning.
Good deal. Had a bad experience with Amazon. This was the opposite. Great experience.
Great website - easy to navigate and very responsive
Ordered two tires. Told they may not arrive together if shipped from different sites. What was confusing was got one tire which had shipping labels on tire which indicated 2 of 2? Several hours later a driver rang our buzzer asking if we were expecting a tire...? Yes I was... but he indicated he would leave it
suggesting I had already perhaps gotten two since paper work said 2 of 2 again. I.e I would expect if two shipment were made it both would have said 1 of 2. BUT fortunately I did get both thus did not have to figure out how to get the second tire.
Quick and easy as past customer and buying same tires
Navigating the site and finding my tire size was easy! The prices are great and shipping is free! Placed my order on a Sunday, received the tires that Tuesday as promised and had my mechanic install them on Thursday which took maybe 40 mins, if that. Saved a ton of money!
Always makes it easy to find the tire you need. The reviews make it easy to see how safe the tires are and that you are making a good purchase.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review about the situation. We will contact you by direct message to follow up. Thank you!