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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Easy, Easy, Easy! And, very happy! Very happy! Very happy! Very happy`
Easy to navigate site, fast shipping- great product
Quick, easy ordering with plenty of product information and great prices to top it all off.
You made it convenient, because I could look at my last order, then select my vehicle and see only tires that work with my car. Selecting the installer and even scheduling the appointment right from your app was also very convenient.
Quick and easy to order tires. Particularly great that they can be shipped right to the installer. And, I was even able to book the installation appointment, right at time of purchase! Well done!
Quick, easy... The ability to ship directly to an installer and review all the selections online (with reviews) is just what I need! It just gets it done.
Nick was helpful on my order. I did note that Tire Rack has the wrong picture of the 2012 Audi A4 S-Line (B8). It has the picture of a B7 Audi.
Easy to use web site and scheduling install very helpful
Very easy to use website. Prices are fair and product arrived in perfect condition.
Find me the tires on the website was an easy experience. The delivery came on time. The installer did a good job and was reasonable.
To much crap in the order process
I'm a long time customer and will be looking elsewhere in the future.
You guys used to be the top of the game, hope you get your stuff together
And I stand by my comments! You have to "get it right" every time!
To much crap in the order process
I'm a long time customer and will be looking elsewhere in the future.
You guys used to be the top of the game, hope you get your stuff together
Excellent service! I was a very satisfied customer.
Excellent pricing, complete info on the product, prompt delivery.
Awesome was very helpful quick and fast delivery great brand tire
I found your site very easy to use and you had exactly what I needed
Keep up the excellent work... best price. Best and most thorough reviews
Easy to use website. Several options to see products that helps to determine exactly what I was looking for
Easy system To use for purchasing tires. Quick delivery. Good follow up and tracking of shipment.
Ease of ordering & delivery time to the installation location.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

