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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,838
shipping
28,802
quality
29,362
This company responds to reviews on average within 1 day

Instant Feedback

531,064 reviews

We monitor reviews for authenticity

Indiana
2 reviews
0 helpful votes
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Easy to purchase and reliable warranty
December 12, 2025

The first set of tires I got didn't work as well as expected so I am exchanging for another within the same brand. The process is easier than expected so far. Very customer focused group.

Date of experience: December 1, 2025
Missouri
1 review
0 helpful votes
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Road Hazard Claim
December 12, 2025

Very easy to file the claim through the claim portal. Ordered the new tire, arranged installation and checked out in 15 minutes or less.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Great service
December 12, 2025
Updated review

I ordered a set with an custom fitment, and an associate was in touch within minutes to make sure it wasn't a mistake. I appreciate that attention to detail from the staff

Date of experience: September 22, 2025

The road tests are integral to my continued use
October 2, 2025
Previous review

The road tests are integral to my continued use. I also appreciate the affiliation with SCCA and Grassroots Motorsports

Date of experience: September 22, 2025
Kentucky
1 review
0 helpful votes
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Easy, but not perfect
December 12, 2025

The website is great and customer service was very helpful, I only had to wait on hold for 5-10 mins. Prices are very competitive. My only complaint is that the website doesn't allow much freedom when choosing wheel/tire sizes for your car. For example, I wanted wheels with +35 offset, but the site wouldn't allow me to add wheels with that offset to my cart since they "didn't fit my vehicle," although many people use that offset with no problems. They also didn't have that particular wheel in stock, so I had to order the wheels elsewhere or I would be waiting 1-2 months. Overall, though, it was an easy experience and I would use Tirerack.com again.

Date of experience: December 1, 2025
Pennsylvania
1 review
0 helpful votes
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Tire Rack CC - Struggle
December 12, 2025
Updated review

My previous experience with Tire Rack has been exceptional, except for today experience, which was made more frustrating while completing the app for a Tire Rack cc and entering the information into the order. Got it done though.

Date of experience: December 1, 2025

Quick and easy, good pricing
August 8, 2025
Previous review

Quick and easy, good pricing.

Date of experience: July 28, 2025
Colorado
1 review
0 helpful votes
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Always great getting my tires fast and fresh from the denver distribution hub. Thanks for always having a bunch of options online.

Date of experience: December 9, 2025
Washington
1 review
0 helpful votes
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Cared enough to call me
December 12, 2025

I ordered two summer tires and two winter tires because I happened to have two good summer tires and two good winter tires. The sales rep saw this and called to make sure I did not intend to use the mix of tires on the car. Good customer care!

Date of experience: November 11, 2023
Idaho
1 review
0 helpful votes
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These guys are awesome!
December 12, 2025
Updated review

Last time, I needed a tire shaved to match on a flat on a all wheel drive car. Nowhere in town will do it, they want you to buy 4. Tirerack did it, and got it here next day, from a warehouse super close!

Date of experience: June 10, 2025

Yay
May 27, 2025
Previous review

Last time was great, I had to call to get a tire shaved and it showed up perfectly!

Date of experience: April 12, 2005
California
1 review
0 helpful votes
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Thirty years of consistent and reliable service
December 11, 2025
Updated review

I've bought many sets of tires from Tire Rack for all kinds of cars and SUVs since the 1990's. I recommend them to friends and family all the time. The price, free shipping and included road hazard warranty lead the market.

Date of experience: December 1, 2025

Seamless order processing and claims process on road hazard claims.

Date of experience: October 25, 2023
California
1 review
0 helpful votes
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A+
December 11, 2025

Last time I ordered tires I got rims with them. I didn't even know I was getting new lug nuts but they came with them. Not only that they were black to match the rim color. On top of that they obviously mounted and balanced them with gloss black weights. I love it when things match. Arrived from ontrac with cardboard over the rims and didn't have a scratch on them like 3-4 days later. I forget because this was a while ago.

Date of experience: April 1, 2023
South Carolina
1 review
0 helpful votes
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Unhelpful and wasteful of time
December 11, 2025

I had to work with a sales rep who was highly un knowledgeable and unhelpful. He continued to argue over my vehicles application and generally just stood in my way when trying to place my order. I almost missed deadlines as a result of * the sales rep.
* Personal info redacted by admin

Date of experience: August 27, 2025
Elise B. — TireRack Rep
5 months ago

Hello Dane, thank you for letting us know about this. We understand how frustrating order issues can be, and we will have reviewed and reach back out to you.

New York
1 review
0 helpful votes
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I spoke with someone last time and it seemed to be straightforward. This time I did it online by myself as I simply wanted the same tires.

Date of experience: December 1, 2025
California
1 review
0 helpful votes
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Tires
December 11, 2025
Updated review

I was very happy with my overall experience with your company. I ordered 2 sets of tires, they called to review with me and make sure they were the right sizes, and they were delivered the very next day! Very happy, thank you.

Date of experience: November 26, 2025

Very easy site to work with
December 5, 2025
Previous review

Very easy site to work with. Will definitely use your site for future purchases

Date of experience: November 25, 2025
Georgia
1 review
0 helpful votes
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Great place to shop
December 11, 2025

Unlike costco you won't die of old age waiting to buy tires. Quick and plenty of options to choose from. A great place to buy tires from.

Date of experience: December 1, 2025
California
2 reviews
4 helpful votes
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I spoke with a salesman who assured me the warehouse would ship new tires. The tires that were shipped to the installer were over 2 years old. Shipped these back and bought whatever the installer had in stock that more or less worked.

Date of experience: October 20, 2025
Elise B. — TireRack Rep
5 months ago

We're sorry to hear that your experience could have been better we will get the order reviewed.

Maryland
2 reviews
0 helpful votes
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Best Tire Online Shop By Far
December 11, 2025
Updated review

Most reliable and trusted online tire shopping site. Not only has great deals but carries select tires that you can't find on other sites. Is connected with installers close to your address too. Quick shipping. No complaints from em!

Date of experience: December 1, 2025

Intuitive interface and good repository of reviews
March 25, 2025
Previous review

Intuitive interface and good repository of reviews

Date of experience: March 14, 2025
Colorado
1 review
0 helpful votes
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Easy to Use, Great Prices as Well
December 11, 2025

Second time user. Have found it easy to make selections on tires with very good pricing, and also the ability to ship to a place that will also install is a huge plus.

Date of experience: December 1, 2025
Tennessee
1 review
0 helpful votes
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Great... even with a return
December 11, 2025

I bought the wrong sized tires because i didn't know my car's model 😞. But TireRack made the return and repurchase processes easy!

Date of experience: May 21, 2025
New York
1 review
0 helpful votes
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Great experience
December 11, 2025

Tire Eack makes it very easy to order tires. They provide all the decision tools, reviews, information and studies you need to make the proper decision.

Date of experience: December 1, 2025
North Carolina
1 review
0 helpful votes
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One order One tracking number
December 11, 2025
Updated review

After placing my order I made an appointment to have the tire installed. The tires were to at the installers location on Friday, that did not happen. The tires were then schedule for delivery on Saturday, that did not happen. Finally, the tires arrived on Monday. I could not understand why only two tires arrived on the schedule date and I had to wait the entire weekend for the reminding two to be delivered. So my question is, why did we need two tracking numbers for each set of tires? One order one tracking number.

Date of experience: November 28, 2025
Tim J. — TireRack Rep
5 months ago

Thank you for sharing your concern. The tires are too large to ship as one package and the carriers require a different tracking number on each package. While we ship the packages from our distribution center on the same truck and the numbers are connected electronically, occasionally the freight carriers systems are unable to keep the packages physically together during the process. We will continue to work with the carriers to improve the service our customers receive.

We apologize for the frustration this has caused and hope the new tires work well for you.
We will follow up to see how we can assist further.


The shopping was easy
December 4, 2025
Previous review

The shopping was easy

Date of experience: November 24, 2025