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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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I had Tire Rack provide mobile install service December last year. Now it is suddenly not an option and it was nearly impossible to confirm that. I managed to find a 3rd part installer to do it. If I could have just bought my tires from them, I would have. DiscountTire.com was even worse.
We have bought tires thru Tire Rack before and then had them mounted on current Rims by another small business here locally. They have lasted 55K ish Miles. Same Brand BFG
Great selection and good prices. Years ago they sent the wrong sized rims for my winter tires, but was able to send them back for a replacement.
I like the research info provided to choose a tire.
Purchasing is always easy, shipping always fast. I made a mistake and they are handling the return shipping from an installer for me.
I've ordered from tirerack many time over the years. I've always been happy with the selection prices and the information I can get about the tires and their ratings.
I have been dealing with Tire Rack for years. Always simple, concise and efficient. Appreciate the business interactions and plan to continue
From start to finish, the process of getting tires is made very easy by Tire Rack. I recommend this process to anyone looking for tires.
The tire information, ratings, videos and reviews are very helpful in making a decision. The selection of tire options is great. Online support via chat is helpful.
Wanted to purchase with Continental Credit card that was approved to save $200 but could NOT use the card immediately. Had to wait 7-10 business days until card arrived. I needed the tires sooner. Terrible working with Synchrony Bank
Hi William, we’re really sorry to hear there was an issue with your order —come back and see us again.
The site offers a ton of reviews on products they sell. The reviews come both from their staff and also their customers who are usually auto enthusiasts (meaning they know more than the average buyer). The support staff is always helpful and able to make suggestions and recommendations and they do know their stuff in regards to specialty tires.
Kourtnie Bergman made returning tires (mistake on my part) and reordering pretty stress free by ensuring that the return/restock fee would be taken care of upon purchase of equivalently priced tires. Very quick and easy, plus it ensured that I purchased from Tire Rack again!
I'm at a certain age where I will pay a little more for better service. Thats why I usually go to Costco. Basically now with Costco you order online or in the store but schedule online or in the store for installation at a later date. It's the same process here but much cheaper. So I went with the cheaper option with no surprises.
This is the third or fourth time I have bought tires from Tire Rack and had them delivered to a local shop to be installed. Even the shop said they couldn't compete with the price that TireRack offers. When I had questions, I used the chat feature and it is simply awesome. Customer for life.
It's so easy to have tires shipped to a local installer and the pricing is better than any dealer. Can't go wrong with Tire Rack.
Unlike my multiple previous experiences with the site, this time around the ordering process was terrible. The site hanged at the point of "Continue to payment information" multiple times. I had to login from different browsers and even change password. Very unusual and disappointing.
Thank you for sharing your concern. We are working on a solution for an intermittent technical issue.
We apologize for the frustration this caused.
We hope the new tires make your winter driving easier.
I always got my tires from tire rack for my Subaru and now will get my snow tires for my toyota. Today I esp like the fact that I could get them delivered to a local tire place and them put the tires on instead of the dealer, who will charge me more and is further away from my home
Over the years, Tirerack has always come through with quality products at a fair price. Their comparison and data metrics are the best around. I trust my family and vehicles with the products Tirerack recommends and delivers.
Never had a bad experience with this company. Always fast accurate delivery. Great fit and quality tires! Always highly recommend to friends and family!
The bfgoodrich advantage T/A tires are rated very high and I got them at the closeout rate. Can't wait to mount them to see what they have!
Tire rack website is easy to use and find the tire and product needed for my vehicle. Tire installers near my home are easily found during the checkout process and the Tire Rack website displays an estimated installation cost, so I know what to expect.
It was real easy finding the tire for rmy vehicle. It was a great value when compared to other online retailers. The option to ship to a local installer is very convenient.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We hear your frustration, Brian, and we’re sorry you had this experience with choosing a Tire Rack installer. A member of our team will be reaching out.