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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,249
value
28,730
shipping
28,694
quality
29,254
This company responds to reviews on average within 1 day

Instant Feedback

529,204 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Easy ordering
December 17, 2024

On time, great quality easy delivery I don't know what else to say

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
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Hey, if you own a car you are going to have to buy tires. Tire Rack is certainly convenient if you know what you need to buy. However the selection of tires has dwindled considerably. The inventory has shrunk and deals are hard to find. But they ship fast and you get what you paid for.

Date of experience: December 7, 2024
Illinois
1 review
0 helpful votes
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Online Purchase
December 17, 2024

Online purchase is efficient and informative. TireRack provides enough information to research and shop at the same time.

Date of experience: December 7, 2024
Virginia
1 review
0 helpful votes
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Other search options
December 17, 2024

Would like backup search option to find alternate sizes than the ones specific to your vehicle

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
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Great service and quick delivery
December 17, 2024

The research and advice provided on the Tire Rack website is very informative. After picking a great set of tires, the website checkout and delivery experience was quick and easy.

Date of experience: December 7, 2024
Illinois
1 review
0 helpful votes
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Easy purchase
December 17, 2024

Very easy to use website. Punctual delivery, service. Good quality products.

Date of experience: December 7, 2024
Arizona
1 review
0 helpful votes
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Great way to buy tires
December 17, 2024

Liked the delivery options. Easy to order and no issues. I had tires installed locally and saved money with pick up option.

Date of experience: December 7, 2024
South Carolina
1 review
0 helpful votes
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Fast, easy and valuable
December 17, 2024

I love tire rack because it saves me time AND money! I can do everything on their website and there service is fast and reliable.

Date of experience: December 7, 2024
Texas
1 review
0 helpful votes
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It's not clear what the next steps are for arranging the mobile installation. My address for the installation is not the same as the billing address associated with my credit card, and this is a gift, so the contact phone number for the order/billing is different than that for scheduling the installation.

Date of experience: December 7, 2024
New York
1 review
0 helpful votes
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Easy
December 17, 2024

It's always easy ordering tires on tire rack! I love working with these folks!

Date of experience: December 7, 2024
Connecticut
1 review
0 helpful votes
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We ordered snow rims and tires for a 2019 Nissan Leaf SL Plus with an electronic parking brake. Your site showed that 15" rims fit. We ordered a set recommended from your site, order #MU*******. They did not fit. https://photos.app.goo.gl/5UPFEewLANMTHdf7A
Short version is it seems the 15"'s fit a manual parking brake car but not an electronic parking brake car.
Multiple calls to try to get this resolved, contact forms to get back to me unanswered, Emails that had a 25% return rate but only early replies.
Customer service needs help.
About a month and a half after original order I finally got the feedback to order a new set and when I did I would get a call tag for these 15"'s that do not fit. I will be calling in for that after finishing this form.

Date of experience: December 7, 2024
Elise B. — TireRack Rep
over a year old

We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team will be reaching out to you.

Florida
3 reviews
0 helpful votes
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Easy online wheel shopping!
December 17, 2024
Updated review

Order needed to be cancelled due to my error. Tire Rack was very helpful resolving the issue.

Date of experience: December 7, 2024

Truly appreciate the ability to view wheels on a likeness...
December 14, 2024
Previous review

Truly appreciate the ability to view wheels on a likeness of my vehicle. Then, once we settled on just the right wheel, the option to choose an installer made this process convenient.

Date of experience: December 4, 2024
Pennsylvania
1 review
0 helpful votes
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Tire
December 17, 2024

I like dirt and worms. The dirt worms taste great with butter.

Date of experience: December 7, 2024
Hawaii
1 review
0 helpful votes
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Great prices easy to buy
December 17, 2024

Excellent great products awesome a lot of brands easy to buy

Date of experience: December 7, 2024
Louisiana
1 review
0 helpful votes
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All went well, had ordered Michelin Pilot Sport 4s, different size front and back, that are not commonly available. Delivery right to my door and had them installed by a shop locally that was refinishing the wheels.

Date of experience: December 7, 2024
California
1 review
0 helpful votes
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Good stuff.
December 17, 2024
Updated review

So far have had a great experience. Buying from Tire Rack from now on.

Date of experience: December 6, 2024

TireRack has a new fan.
December 11, 2024
Previous review

I've never bought tires online. This was the first time and will not be the last. Everything worked out perfect. Top notch service and products to match. Thanks Tire Rack!

Date of experience: December 6, 2024
Rhode Island
1 review
0 helpful votes
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Quality Experience
December 17, 2024

Great web site (especially the compare tire section), good prices, good service

Date of experience: December 6, 2024
Minnesota
1 review
0 helpful votes
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Great But...
December 17, 2024

I really liked the driveway install experience, worked great.

Date of experience: December 6, 2024
New Jersey
1 review
0 helpful votes
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Amazing service
December 17, 2024
Updated review

Ordering process is simple and efficient. Delivery was quick and hassle free. Amazing service and tires definitely recommend to anyone in the market!

Date of experience: December 6, 2024

Fast and easy great service
December 10, 2024
Previous review

Fast and easy great service

Date of experience: November 29, 2024
Pennsylvania
1 review
0 helpful votes
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Installer recommendations
December 17, 2024

The biggest problem with Tire Rack is the installer recommendations. The Midas that installed a set of tires for me provided service that was painfully bad. First, they broke the keyed lug nuts when removing my tires, and charged me to replace the locked lugnuts. When driving away after installing my tires on the wheels I provided, the car shook horribly. Took it back, they said the problem was my brakes. Told them to check the balance of the tires, they said they did. Asked them to double check and one of the tires was way off balance. Car still wobbled. Later I pulled a tire to discover they failed to remove the hub centering rings from the aftermarket wheels before putting the OEM wheels on. Tried to check all the tires, but two studs broke off when removing the tires. Needed to have the studs replaced. Will need to replace the hub centering rings. Absurd number of problems and extra costs just to have four tires installed.

Date of experience: December 6, 2024