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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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We have ordered a full set of tires from Tie Rack at least four times over the past 10 years. Our tires have been delivered seamlessly to our chosen installer as found on your website. Always have experienced great friendly service!
I use Tire Rack exclusively for the tires on all my vehicles over the years and never once failed to deliver superior service and quality tires. This is a great organization, really.
Had to disconnect call with a representative Because he spoke very condescending to me when I was seeking help to find out how to place an order online. He was very impatient so I could not speak to him any longer. I took my time and did it myself online.
This is my 3rd set of tires from TireRack and it's always been a very positive experience, from the pricing to the online support people.
I have ordered from TireRack for 20 years with satisfaction. Their tire/wheel packages are very special with great value! Unreal delivery schedule!
Very happy with information and service! I have learned about tires and can select wisely! Pricing, especially tires mounted on wheels is great!
I have always purchased my tires from tirerack. Customer service is great and I feel comfortable knowing im getting the best prices and good quality tires.
In a previous order tirerack didn't ship my tires and didn't tell me they didn't ship them. They assumed that I ordered the wrong tires for my mother. When in fact I ordered the precise tires that came with her new vehicle. But tire rack just assumed that I ordered the wrong ones and did not ship them. This caused a big problem for me and my mother. I promise to assist my mother in the purchase of the tires and then she was angry with me because the tires didn't arrive. This was a poor experience. However in the past I've had good experiences with tirerack. I wanted to take advantage of this deal so I'm giving a second chance. I do not remember the exact date of this occurrence but it was back in like 2023.
Hello John, we take feedback like this seriously because we want every Tire Rack experience to be a positive one and we will have this concern reviewed. We’re so happy to hear your giving us another shot. We appreciate you and your business.
I've been very happy with these tires except I do overpower them just a bit even 4wd. 6.2 10 speed 2650 mag on 10 pounds tuned. Ride dry and wet Direction is very good so I'm moving to Nitto Dr's
The only issue I had…. They gave me a delivery date. I planned to have my tires installed the next day, but only 2 tires arrived. I did not get an email until late that night that there was a delay with the other two tires. It appears that they came out of 2 separate warehouses. I completely understand, but they should not quote a delivery date unless they are sure both will be shipped the same day.
I always look at the ratings that are important to me, and then the comments. The comments always align with what I am looking for in a tire. I have not been disappointed in all the times I have bought tires.
Purchased many previous tires from tirerack, they always arrive on time and in anticipated condition. Last set was a closeout set of re71-rs that handled a year of autox amazingly until performing just as well on track and until they met their demise from 4 hours over 2 days on the limit.
This is the third time in about a month I've ordered from Tire Rack (I maintain a small family fleet of vehicles) and my experience has always been positive. I'll definitely be ordering in the future.
Online shopping and the ordering process as fast and very easy. Selection as well as price was great
I liked the fact that my car information was saved from last time. It was easy to tell the system which car I was replacing a tire for, and all worked out.
Helpful, relevant information and gret to know there are actual people available to help with qiestions. Easy to navigate. I found what I wanted right away.
I accidentally ordered run flats and someone reviewed my order and called me to help me correct it. I was very appreciative of the attentiveness as well as the customer service.
I have a Harley-Davidson Trike that the rear tires are CAR tires. You can buy the CAR tires here with no judgement, better than the STOCK H-D tires that came with the Tri-Glide.
Easy guided selection, wheels and tires are good quality. Nicely packaged. Received on time. Great service, wheels balanced with no additional weights! This is a first in my experience and points to the quality and care with which they were prepared.
Easy guided selection, wheels and tires are good quality. Nicely packaged. Received on time. Great service, wheels balanced with no additional weights! This is a first in my experience and points to the quality and care with which they were prepared.
Simple and straightforward order placement
I previous order tires and rims shipped to my mechanic in a different state years ago. It was great, but my mechanic needed to upgrade their TPMS tool
Good stuff for every car I have from 71' International Scout to My 2016 F-Type R with 660HP that chews up Pirelli's like blck licorice to the 4 Door BenZ All fitted by tire-rack. DD
Great UI exp. / consistency in service. Never felt like they really don't listen as they do.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Hi Elizabath, thank you for sharing your feedback. We’re sorry to hear about your experience — it’s not the level of service we aim for and we will have reviewed.