TigerDirectReviews 301

Tiger direct offers interesting price but one should expect an open return policy from a company who do not invest in local stores such as Best Buy.
However, it seems to be falling into a death hear.
I bought for $500 of equipment including a home phone system. When I received it, I immediately disliked it (mostly it was lagging between numbers) and asked to return it so I can get another one. They refused since the item was not broken. Of course I could break it but is it really what it comes to?
I am through with tigerdirect essentially because they do not understand the whole concept of online buying and let the whole risk fall into the buyer.

Ordered a bunch of items. Most shipped right away. One item had an 1-3 day shipping estimate. It has now been over a month! Been emailing customer service for over a month. Some reps tell me it's delivered already, some say wait 24-48 hours and they'll get back to me (they do not), and some say it's backordered. They've taken my money and given me a tracking number that is for their drop shipper. Terrible customer service, it's like dealing with children under the age of 5. They can talk, but the reasoning and problem solving skill just are not there. Horrible experience.

Ive dealt with Tiger Direct recently and in the past. Mostly I order PC parts. They always ship them fast and its always been the correct part. They have some good prices too if you keep an eye out for a good deal. I think the problem with the low review here is that these are "squeaky wheel" folks. They are more apt to complain than people who have had good experiences like are going to compliment the company. For instance... 1000 people use tiger direct and have good experiences... 20 leave good feedback. The rest go on with their day. They wont look for for websites to compliment the company on. Say 100 people have bad experiences... Those people are looking for an outlet and are VERY much more likely to find a website to complain on. Which is what you have going on here. I like Tiger Direct and have had good experiences with them. In fact I just ordered an AMD CPU from them for a great price. I use NewEgg more, but thats due to availability and selection

Tiger direct is by far and large the single worst company I have ever done business with ever. I purchased a laptop from them in August. In September, the hard drive promptly died. After taking it to a repair person I was informed that this computer was a "refurbished" laptop. Fine, right? Well apparently all the "refurbished" parts were inferior versions of the existing product, making the laptop a ticking time bomb.
But that's not why I'm giving tiger direct a 2 star. I tried to return my laptop to get a replacement, or even just my money back. What that process looked like was this.
Step 1. Go to the website, contact company. Be told that is not something they do.
Step 2. Contact BBB. Exchange lengthy dialog via BBB resulting in tiger direct promising to send me a shipping label to return computer. 2 months after the initial conversation.
Step 3. Not get a label.
So yeah, never buy anything from Tiger Direct.

1) Tried to order a gift card with their V.me Visa checkout promotion ($20 off $100). Told me I couldn't price match the processor I wanted because it was their "lowest price". Couldn't use my V.me promo after canceling the transaction.
2) Tried to order PC memory using their own sites code. Code would not take. Chatting with support and they said they would have someone call me. No one did.
3) Ordered a flash drive at their promo price. They cancelled it saying "out of our control". Stock is out of their control?
4) Tried to get help with V.me issue listed in #1 above. Support said they would have someone call me, no one did.
Bottom line: their prices are no better than competitors and their customer service is far worse. Why would you bother?

These guys suck! I've purchased electronics and computer systems for years from reputable sites like buy.com and TigerDirect.com and thought i'd give these guys a shot. Biggest mistake I've ever made as far as online purchases goes. This bunch will make you age before your time. They will run you around in circles transferring you from one department to another until you tire and just give up. I have absolutely no use for E-cost and DO NOT recommend them to anyone! The use 3rd party companies to refurbish their computers and they will not stand behind them if something goes wrong. Even their advertisement said one thing and the product I received was another. The components advertised were not what was received! Lesson learned, I hope you don't have to experience it before you agree.

I was fascinated by the positive reviews on this site especially compared to all the horrible negative reviews on other sites. Check out Epinions.com for all reviews in the past 3 years. I buy a lot of electronic and computer equipment. These guys are scammers - bait and switch, delete negative reviews (including mine), misleading product listings and false deals. They cheated me out of money and now won't acknowledge their false product display. I'll stay with Newegg.com and Amazon from now on.

When I first encountered this website, I was pretty sure it was a scam. At that point, I hadn't heard of Site Jabber, which is too bad because I spent a lot of time doing extensive research on the web about TigerDirect. I was afraid it was a scam because the prices seemed outrageously cheap -- like they were trying to lure me into purchasing something and then never send it.

Well, as it turns out, TigerDirect is in fact a legitimate website, and I received my electronic cables for a pretty insanely cheap price. The website is really user friendly and well crafted. I've gotta give this one 5/5.

Hope this helps.