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TigerDirect

2.4

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TigerDirect Reviews Summary

TigerDirect's reputation has significantly declined, with numerous customers expressing dissatisfaction primarily due to delayed shipments, uncommunicative customer service, and issues with order cancellations. While some customers recall positive experiences with product quality in the past, the current feedback highlights a troubling trend of unfulfilled orders and inadequate support during the return process. Many reviews indicate frustration with the company's handling of refunds and restocking fees, leading to a growing sentiment of distrust. Overall, the company appears to be struggling to meet customer expectations, diminishing its credibility in the competitive online retail market.

This summary is generated by AI, based on text from customer reviews

service
63
value
54
shipping
54
returns
43
quality
48

We monitor reviews for authenticity

GB
2 reviews
2 helpful votes
Follow suzanne l.
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Their rude, will not let you return products that aren't want you wanted. They just say all sales final.

Date of experience: August 16, 2010
Maryland
1 review
1 helpful vote
Follow Agatha P.
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Bought a supposedly new Plantronics Bluetooth Headset and when I received it, you could tell it was used. When I called, they were supposed to send out a label for me to return it, which I never received. After waiting so long and it was never sent, I decided to try it out, and it didn't work. Needless to say, by that time they said it was beyond their return window. Obviously it was used and that is probably why they had received it back in the first place.

Date of experience: August 3, 2010
California
6 reviews
27 helpful votes
Follow Ed V.
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Being a computer professional, I often find myself looking for great deals on relevant technology. Tiger Direct it a great place to start! Shipping, price and customer service are top-notch. Many items qualify for free or reduced shipping. I have used them dozens of times and have never had a single problem.

Date of experience: July 17, 2010
Illinois
3 reviews
6 helpful votes
Follow Anthony J.
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This website is great. You may be able to find the stuff on here for cheaper at other stores, but if you live in the Midwest near their Naperville, IL warehouse, the speed at which you receive your items compensates for it. I usually get my items either the next day or two days later, as long as I order by 4 p.m. CST, with their regular shipping.

Date of experience: July 11, 2010
New York
2 reviews
3 helpful votes
Follow John S.
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This website always has excellent prices and great service. It is my "go to" website of choice for anything pertaining to computers. They don't always have a huge selection in stock, but they usually carry something close to what you need. They have an outlet store located in Raleigh NC and I used to shop there all the time. Can't say enough good things about this seller!

Date of experience: June 18, 2010
GB
2 reviews
4 helpful votes
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Very good prices on a pretty decent selection of computer stuff

Date of experience: May 27, 2010
New Jersey
2 reviews
5 helpful votes
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Short but sweet
April 19, 2010

Short but sweet. Bought form them a few times. Always got the right part I ordered and genearaly some extras in the box to say thanks. Stickers etc. Nothign worth anything of course. But seemed like a fair deal to me.

Date of experience: April 18, 2010
Oregon
1 review
2 helpful votes
Follow Al W.
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Purchased an HDTV from tigerdirect. It didn't work! I called customer service and was met with an arrigant person that wouldn't let me complain to a supervisor. Return process took almost 30 days and they charged me the origional shipping.

Date of experience: January 16, 2010
New Jersey
1 review
2 helpful votes
Follow Rachel W.
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Do not buy from this website any more. They changed policy, now you can't return to warehouse, and you have to pay shipping, no matter for what reason you need to return... Also, you have to use their shipping box, otherwise, they won't credit you.

They changed their policy just to make it is hard to return, or give back your credit.

Date of experience: December 6, 2009
Virginia
1 review
1 helpful vote
Follow w c.
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I get my stuff within two days and it is brand new. I bought a samsung net book with nano processor and I love it.

Date of experience: November 23, 2009
North Dakota
1 review
5 helpful votes
Follow Roy R.
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I don't trust them thay don't seem to care how they treat there custumers i have taken them to small caims and they have defaulted they are trying to settle with me they will give my money back but they don't want to give the 68.00 court fee, s back or ship the original computer eather they want to chage me more money

Date of experience: October 26, 2009
Virginia
1 review
3 helpful votes
Follow Tyler D.
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I have bought so many things from this website, they now consider me a VIP member. The items I have bought have worked great and still are working great! I will continue to order from them! Thanks TigerDirect!

Date of experience: September 7, 2009
New York
1 review
3 helpful votes
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Cheats..
June 30, 2009

Cheats. Platinum membership is a big hoax. They steal your credit card information and automatically make payments for you. I don't know how they make it sound legally right.

Date of experience: June 30, 2009
Illinois
18 reviews
107 helpful votes
Follow Andy K.
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Visited this site when I was building my own computer. They do have most of the parts that I was looking for but the prices aren't always the lowest. So if you do browse around at this place and see something you like, make sure to compare the prices.

Date of experience: May 21, 2009
94 reviews
913 helpful votes
Follow Oscar J.
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Check this place out for all of your electronic needs - if you are looking for any new electronic items, make sure you check out this website. They have good prices, fast shipping and very reliable. They also often have coupon codes too!

Date of experience: May 13, 2008